Puredisk backup hung at 2%

[ruchi_kapoor]

Puredisk backup for one of the client and only one data selection is hung at 2% (prepare backup client step). Backup would not progress beyond that, we tried clearing tmp folder but that didnt work, but after splitting the backup it worked. Please let me know if anyone has experienced same issue and possible reasons for this.

[Sachin_Pathare]

Could you please let us know:

- the total expected data on source which is going to be backed up ?

- did the backup work anytime in the past ?

- if this is a windows agent being backed up, are you using Snapshot option ?

- is the agent in LAN / WAN ?

Thank you in advance.

Regards

[ruchi_kapoor]

Hi Sachin,

Please find the answers below:

Total expected data:92 GB

Yes backup worked in past. problem started 2 weeks back.

Yes snapashot is used

WAn based

[S_Williamson]

Hi

If you had a failed backup, Puredisk trys to verify the data from the last successfull backup. Normally when you have a successfull backup this step is skipped so you go from 0 to 4% pretty quickly. Until it finishes its check it wont progress from 2% to 4%. If there is a lot of files or maybe a slower link, this may take some time. If you feel it is taking a very long time, gracefully terminate the job and try restart it.

The only other way to get around this is by running a psql command to to set the data selection as clean. This is not recommended though as you want Puredisk to sort itself out.

/opt/pddb/bin/psql -U pddb ca -c "update dataselection set expdirty=0 where id=28"