Unable to change SMTP setting in Puredisk 6.6.5

According to p220 in the "Symantec NetBackup PureDisk™ Backup Operator Guide Release 6.6.4" and my own experiance (on other SPA's). The SMTP setting for event/policy escalations is set in the Gui at Settings>Configuration>Configuration File Templates> PureDisk Server Agent> Default ValueSet for Puredisk Server Agent>mail>smtpserver

This is seperate from the SMTP settings in the Puredisk topology.

 

When I attempt to change the IP of the SMTP server I get an error. I have also tried deleting the entry and recreating it but get a similiar outcome. I looked through the Puredisk CLI manual but can not find a CLI way of changing this setting.

 

Here is what the error looks like

 

 

 

In the web page.

webpageError.jpg

 

From the Debug log
2015-05-27 17:48:45 root 10.142.200.73 ConfigFileMgr queryDetachedConfigFileTemplates PDSQueryParameters
2015-05-27 17:48:48 root 10.142.200.73 ConfigFileMgr queryDetachedConfigFileTemplates PDSQueryParameters
2015-05-27 17:48:52 root 10.142.200.73 ConfigFileMgr getValueSets 2
2015-05-27 17:48:54 root 10.142.200.73 ConfigFileMgr queryDetachedConfigfileTemplateSections 2
2015-05-27 17:48:56 root 10.142.200.73 ConfigFileMgr queryDetachedConfigfileTemplateLines 34
2015-05-27 17:50:08 root 10.142.200.73 ConfigFileMgr queryConfigfileValues 131 2
2015-05-27 17:50:09 root 10.142.200.73 AclMgr checkPermissions Resource[id=-1,name=World] {Permission[Configuration Management] }
2015-05-27 17:50:09 root 10.142.200.73 ConfigFileMgr queryConfigFileTemplates PDSQueryParameters
2015-05-27 17:50:12 root 10.142.200.73 ConfigFileMgr retrieveConfigFileLine 131
2015-05-27 17:50:12 root 10.142.200.73 AclMgr checkPermissions Resource[id=-1,name=World] {Permission[Add] Permission[Edit] Permission[Backup] Permission[Acl management] Permission[Report] Permission[Delete] Permission[Restore] Permission[Configuration Management] Permission[Find Files] Permission[Agent Management] Permission[Activate & deactivate] Permission[Upgrade agents] Permission[Rerouting] Permission[Workflow Management] Permission[Dataselection Template Management] Permission[Topology Management] }
2015-05-27 17:50:12 root 10.142.200.73 ConfigFileMgr retrieveConfigFileLine 131
2015-05-27 17:50:15 root 10.142.200.73 AclMgr checkPermissions Resource[id=-1,name=World] {Permission[Configuration Management] }
2015-05-27 17:50:15 root 10.142.200.73 ConfigFileMgr deleteConfigFileValue [value=10.1.1.11]

 

 


In the file system
puredisk-01ny:/opt/pdcli/WEB-INF/classes/com/symantec/netbackup/puredisk/configfilemgmt # ls -al
total 104
drwxr-xr-x  2 root root  4096 Sep 15  2009 .
drwxr-xr-x 24 root root  4096 Oct  2  2014 ..
-rw-r--r--  1 root root  3039 Sep 15  2009 ConfigFileMgmtException.class
-rw-r--r--  1 root root  2211 Sep 15  2009 ConfigFileMgr.class
-rw-r--r--  1 root root 28691 Sep 15  2009 ConfigFileMgrBindingStub.class
-rw-r--r--  1 root root   514 Sep 15  2009 ConfigFileMgrService.class
-rw-r--r--  1 root root  4767 Sep 15  2009 ConfigFileMgrServiceLocator.class
-rw-r--r--  1 root root 12164 Sep 15  2009 ConfigFileMgrServiceTestCase.class
-rw-r--r--  1 root root  5229 Sep 15  2009 ConfigFileTemplate.class
-rw-r--r--  1 root root  5592 Sep 15  2009 ConfigFileTemplateLine.class
-rw-r--r--  1 root root  5233 Sep 15  2009 ConfigFileTemplateSection.class
-rw-r--r--  1 root root  3948 Sep 15  2009 ConfigFileValue.class
-rw-r--r--  1 root root  3608 Sep 15  2009 ValueSet.class
puredisk-01ny:/opt/pdcli/WEB-INF/classes/com/symantec/netbackup/puredisk/configfilemgmt #

1 Solution

Accepted Solutions
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Accepted Solution!

Probably best to log a

Probably best to log a Support call with Symantec as PureDisk expertise is few and far between these days.............

View solution in original post

1 Reply
Highlighted
Accepted Solution!

Probably best to log a

Probably best to log a Support call with Symantec as PureDisk expertise is few and far between these days.............

View solution in original post