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puredisk web admin console inaccessible

olukayode_okunu
Level 4
I tried logging in the the puredisk web console but keep receiving the following error  "Error 9 (net::ERR_UNEXPECTED): Unknown error."  I have checked my network settings and everything seems ok. I can log on to the puredisk server without issues. Can anyone  help please?
3 REPLIES 3

Kevin_Good
Level 5
Certified

but what version are you running?

leejw
Level 2
Hi

Not sure if this helps but we had an issue whereby the GUI was down.  Turned out we had to renewe credentials and resolve an issue with a defunct spoold process.  Symantec support assisted

Jzombory
Level 2

Here are the steps to fix this issue. The credentials expire once a year.

First run the following command. This command show the current credential and the date it expires. Don't use the single quotes.

'su - www-data -c "/opt/VRTSat/bin/vssat showcred --domain vx:PureDisk_Hosts"'

Next stop the puredisk services.

'service puredisk stop'

Next run the configure_at.sh script.

'/opt/pdconfigure/scripts/atconfig/configure_at.sh'

Next start the puredisk services.

'service puredisk start'