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Self Service System Update fails

SHigginbotham
Level 2

Does anyone have any idea's what's happening, and how to fix it?

 

System Update is failing.

NSS version 7.7.3
OS Windows 2012

Masters NBU Version 7.7.3

Monitoring > System Update fails

System Sync is successful.

Job requests stuck in "running" even though they have completed in NBU.

Restarted Front Office, no change.
“Location” timing has green tick for both.

Currently checking the Language setting on masters.


Update failure messages:
Error 1:

Message
The method or operation is not implemented.

at NetBackupAdapterBusinessObjects.Services.ProtectionRequests.ProtectionRequestFactory.Create(IProtectableEntity protectableEntity)
at NetBackupAdapterBusinessObjects.Services.Activities.Continuation.ProtectMachineContinuation.Continue()
at NetBackupAdapterBusinessObjects.Services.ActivityJobMonitoringService.UpdateTrackingStatus(ActivityBase activity)
at NetBackupAdapterBusinessObjects.Tasks.SystemUpdateTask.MonitorActivityJobs(ITaskCanceller canceller)
at Method.Execute(IMethodActionTryCatch thisObj)


Error 2:

Message
System Update task failed

at NetBackupAdapterBusinessObjects.Tasks.SystemUpdateTask.ExecuteTask(ITaskExecutionContext context)
at NetBackupAdapterBusinessObjects.Tasks.NSSScheduledTaskBase.Biomni.FrontOffice.TaskEngine.Common.Tasks.ITask.Execute(ITaskExecutionContext context)
at Biomni.Directa.TaskEngine.Tasks.RemoteTask.Execute(ITaskExecutionContext context)

 

Host application log shows:

The description for Event ID 0 from source DirectaService8.5$NetBackupSelfService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

Service stopped successfully.

 

AND previous entry….

 

The description for Event ID 1315 from source ASP.NET 4.0.30319.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

4005

Forms authentication failed for the request. Reason: The ticket supplied has expired.

29/08/2018 10:40:30

29/08/2018 08:40:30

79a86e6e9ed144b7a8bde47fc3eb52c0

2

1

50202

/LM/W3SVC/1/ROOT/NetBackupSelfService-1-131800056301702829

Full

/NetBackupSelfService

C:\Program Files (x86)\Biomni\Front Office 8.5\WebSite\

ESAPCFRANSS01

292

w3wp.exe

IIS APPPOOL\Default Web Site-NetBackupSelfServiceAppPool

https://ecm007.esa.int:443/NetBackupSelfService/ServiceCatalogue/ServiceCatalogue.aspx?ControllerIde...

/NetBackupSelfService/ServiceCatalogue/ServiceCatalogue.aspx

212.234.183.60

False

IIS APPPOOL\Default Web Site-NetBackupSelfServiceAppPool

 

Thanks in advance,

Simon.

1 REPLY 1

TraceyBunyard
Level 5
Employee

Hi Simon,

Based on this error: The description for Event ID 0 from source DirectaService8.5$NetBackupSelfService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Can you go to your Configuration check page, do you have a heart beat on your service ? If not can you restart it from your Services list in Windows? 

I added a few troubleshooting guides to VOX a few weeks ago that may prove helpful in this situation.

Trouble-Shooting-Self-Service-jobs-failing-or-not-starting

Trouble-Shooting-Self-Service-data-synchronization-issues

If your still having problems after you've been through these guides you'll need to open a support ticket with Veritas. 

 

Thanks,

Tracey