恢复exchange邮箱数据库失败，MS-Exchange-Server policy restore error(2810)

[dengqiang]

NBU server：

系统：Microsoft Windows Server 2008 R2 Enterprise 64-bit

NBU master 版本：7.5

hostname：WIN-SOL2DE4OOTA

EXCHANGE server：

系统：Microsoft Windows Server 2008 R2 Enterprise 64-bit

exchange版本：exchange server 2010 14.03.0123.003

hostname：TEST-XXEX

恢复时，日志信息：

2014/7/29 9:28:53 - begin Restore
2014/7/29 9:28:56 - restoring image TEST-XXEX_1406596279
2014/7/29 9:29:01 - Info bprd(pid=828) Restoring from copy 1 of image created 07/29/14 09:11:19    
2014/7/29 9:29:03 - Info bpbrm(pid=4356) TEST-XXEX is the host to restore to      
2014/7/29 9:29:03 - Info bpbrm(pid=4356) reading file list from client        
2014/7/29 9:29:04 - connecting
2014/7/29 9:29:04 - Info bpbrm(pid=4356) starting bptm           
2014/7/29 9:29:11 - Info tar32(pid=6780) Restore started           
2014/7/29 9:29:11 - connected; connect time: 00:00:07
2014/7/29 9:29:11 - Info bptm(pid=784) start            
2014/7/29 9:29:11 - started process bptm (784)
2014/7/29 9:29:11 - Info bpdm(pid=784) reading backup image          
2014/7/29 9:29:11 - Info bptm(pid=784) using 30 data buffers         
2014/7/29 9:29:11 - Info bptm(pid=784) spawning a child process         
2014/7/29 9:29:11 - Info bptm(pid=784) child pid: 880          
2014/7/29 9:29:12 - Info bptm(pid=880) start            
2014/7/29 9:29:12 - started process bptm (880)
2014/7/29 9:29:12 - begin reading
2014/7/29 9:29:19 - Error bpbrm(pid=4356) from client TEST-XXEX: ERR - All Exchange databases must be manually dismounted prior to attempting the restore (or select Dismount in restore GUI).
2014/7/29 9:29:19 - Error bpbrm(pid=4356) from client TEST-XXEX: ERR - Aborting restore: Error writing Exchange object: Microsoft Information Store:\GPGC DB1\ Error: BEDS 0x0: 
2014/7/29 9:29:19 - Info tar32(pid=6780) done. status 5          
2014/7/29 9:29:19 - Info tar32(pid=6780) done. status: 185          
2014/7/29 9:29:19 - Info bptm(pid=784) EXITING with status 24 <----------        
2014/7/29 9:29:19 - Info tar32(pid=6780) done. status: 24: socket write failed       
2014/7/29 9:29:19 - Error bpbrm(pid=4356) client restore EXIT STATUS 24: socket write failed     
2014/7/29 9:29:19 - restored image TEST-XXEX_1406596279 - (socket write failed(24)); restore time 00:00:23
2014/7/29 9:29:19 - end Restore; elapsed time: 00:00:26
MS-Exchange-Server policy restore error(2810)

请帮忙指点一下，谢谢！

[RamNagalla]

2014/7/29 9:29:19 - Error bpbrm(pid=4356) from client TEST-XXEX: ERR - All Exchange databases must be manually dismounted prior to attempting the restore (or select Dismount in restore GUI).

so did you try this...?

Exchage DB must be dismounted or you need to select that option on restore window (2nd tab) and then try again.

let us know if that failed too

[dengqiang]

I have selected that option when I did this restore. And I tried again after dismounted the database,it failed too. restore log: 2014/7/29 10:05:54 - begin Restore 2014/7/29 10:05:58 - restoring image TEST-XXEX_1406596279 2014/7/29 10:06:03 - Info bprd(pid=3456) Restoring from copy 1 of image created 07/29/14 09:11:19 2014/7/29 10:06:04 - Info bpbrm(pid=2692) TEST-XXEX is the host to restore to 2014/7/29 10:06:04 - Info bpbrm(pid=2692) reading file list from client 2014/7/29 10:06:05 - connecting 2014/7/29 10:06:05 - Info bpbrm(pid=2692) starting bptm 2014/7/29 10:06:12 - Info tar32(pid=10216) Restore started 2014/7/29 10:06:12 - connected; connect time: 00:00:07 2014/7/29 10:06:12 - Info bptm(pid=4212) start 2014/7/29 10:06:12 - started process bptm (4212) 2014/7/29 10:06:12 - Info bpdm(pid=4212) reading backup image 2014/7/29 10:06:12 - Info bptm(pid=4212) using 30 data buffers 2014/7/29 10:06:12 - Info bptm(pid=4212) spawning a child process 2014/7/29 10:06:12 - Info bptm(pid=4212) child pid: 2204 2014/7/29 10:06:13 - Info bptm(pid=2204) start 2014/7/29 10:06:13 - started process bptm (2204) 2014/7/29 10:06:13 - begin reading 2014/7/29 10:06:23 - Info bptm(pid=4212) waited for empty buffer 154 times, delayed 688 times 2014/7/29 10:06:23 - end reading; read time: 00:00:10 2014/7/29 10:06:23 - begin reading 2014/7/29 10:06:33 - Info bptm(pid=4212) waited for empty buffer 80 times, delayed 611 times 2014/7/29 10:06:33 - end reading; read time: 00:00:10 2014/7/29 10:06:33 - begin reading 2014/7/29 10:06:33 - Info bptm(pid=4212) waited for empty buffer 0 times, delayed 0 times 2014/7/29 10:06:33 - end reading; read time: 00:00:00 2014/7/29 10:06:33 - Info bptm(pid=4212) completed reading backup image 2014/7/29 10:06:33 - Info bptm(pid=4212) EXITING with status 0 <---------- 2014/7/29 10:06:36 - Warning bpbrm(pid=2692) from client TEST-XXEX: WRN - MountDatabase failed with error(0x0) for machine TEST-XXEX, storage group GPGC DB1, database GPGC DB1 2014/7/29 10:06:36 - Warning bpbrm(pid=2692) from client TEST-XXEX: WRN - Exchange database recovery may have failed. Please check the event log for further details. 2014/7/29 10:06:37 - Warning bpbrm(pid=2692) from client TEST-XXEX: WRN - MountDatabase failed with error(0x0) for machine TEST-XXEX, storage group GPGC DB2, database GPGC DB2 2014/7/29 10:06:38 - Warning bpbrm(pid=2692) from client TEST-XXEX: WRN - Exchange database recovery may have failed. Please check the event log for further details. 2014/7/29 10:06:38 - Error bpbrm(pid=2692) from client TEST-XXEX: ERR - An Exchange restore error was detected. You may need to manually mount the Database stores to successfully finish the restore. 2014/7/29 10:06:38 - Info tar32(pid=10216) done. status 5 2014/7/29 10:06:38 - Info tar32(pid=10216) done. status: 185 2014/7/29 10:06:38 - Info tar32(pid=10216) done. status: 185: tar did not find all the files to be restored 2014/7/29 10:06:38 - Error bpbrm(pid=2692) client restore EXIT STATUS 185: tar did not find all the files to be restored 2014/7/29 10:06:38 - restored image TEST-XXEX_1406596279 - (tar did not find all the files to be restored(185)); restore time 00:00:40 2014/7/29 10:06:38 - end Restore; elapsed time: 00:00:44 MS-Exchange-Server policy restore error(2810)

[RamNagalla]

Info bptm(pid=4212) EXITING with status 0 

2014/7/29 10:06:38 - Error bpbrm(pid=2692) from client TEST-XXEX: ERR - An Exchange restore error was detected. You may need to manually mount the Database stores to successfully finish the restore.

check in the event viewer of the exchage server for any error messages related to exchange..

also ask exchage admin to look for restore DB and if they found try to mount it manually and validate it.

if that works, it will help to isolate the issue.

[Marianne]

Have a look at this TN: http://www.symantec.com/docs/TECH175849  

It describes an issue with NBU Client Service account with insufficient Exchange rights.

If this does not fix your issue, have a look at this o-l-d TN (very old NBU, Windows and Exchange versions).
It shows how to use errors seen in Event Viewer to understand what exactly failed on Exchange side and to use eseutil to repair/recover the database.
http://www.symantec.com/docs/TECH125368 

[dengqiang]

Thanks. I have restored successfully. It‘s not about the rights of the NBU Client Service account. There are 2 same mail accounts in the same database. I tried restore another mail account,it accomplished with out error. Perhaps it was the mail account causes the failure,I guess.