0xC0001B7A (7034) - The Symantec Private Branch Exchange service terminated unexpectedly

[FZ2H]

Hello,

please assist me on this

0xC0001B7A (7034) - The Symantec Private Branch Exchange service terminated unexpectedly

[Marianne]

You need to give us MUCH MORE info...

Which NBU version?

OS version on the master/media server (or maybe client?) where this is seen?

AntiVirus software on the server?

Any other type of monitoring software on this machine?

What other software on this machine?

I have seen cases where Mcaffee AV was killing NBU (and other) services.

[Omar_Villa]

Marianne is right, there is not much info if you can share the OS version you have, netbackup version, and any posible like or if is a unix bug maybe there is a file in the /var/core folder

[mph999]

Also,

When did this problem start - have you just updated/ installed some software on the machine ?

[FZ2H]

Which NBU version?

آNBU 7.0

OS version on the master/media server (or maybe client?) where this is seen?

This is a virtual machine and os windows 2008 R2 SP1

Anti Virus software on the server?

Some are having Microsoft security essential but none of them are having symantec

Any other type of monitoring software on this machine?

I think it is hp open view

What other software on this machine?

Lync, TMG and SQL server 2008 R2

Which NBU version?

I didn’t understand the NBU term here

OS version on the master/media server (or maybe client?) where this is seen?

This is a virtual machine and os windows 2008 R2 SP1

Anti Virus software on the server?

Some are having Microsoft security essential but none of them are having symantec

Any other type of monitoring software on this machine?

I think it is hp open view

What other software on this machine?

Lync, TMG and SQL server 2008 R2

[Marianne]

Sorry - we still don't know if this error is seen on NBU master, media server or on a client.

Is this a new installation that has never worked before or was it working fine before and stopped working?  See this question from Martin:

When did this problem start - have you just updated/ installed some software on the machine ?

[mph999]

Is there anything in the wiondows event logs ?

We could look in the pbx logs ...

If the issue has happened in the last 24 hours, please run this command and post up the file, and tell us what time (approx) the issue happened.

vxlogview -p 50936 -o 103 -t 24:00:00 >pbx_log.txt

If the issue has NOT happened in the past 24hrs let us know and we'll change the command ...

Martin

[FZ2H]

What do you mean by PBX over here ?

[mph999]

Which machine is the issue on, master, media , client ?

How often does it stop 

Anything in event lopgs/ messages (if unix)

Any core file

Please gather logs using my command (if issue was more than 24hrs ago, lets us know as the command only captures the logs for the day you run the command.

vxlogview -p 50936 -o 103 -t 24:00:00 >pbx_log.txt

Also post up the message/ event log

Thanks,

Martin