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(2) none of the requested files were backed up - catalog

mouna
Level 4

HI, 

I have an error to backup the catalog : "(2) none of the requested files were backed up". Please find below the logs :

(for information the OS master : linux and netbackup version : 7.5.0.5)

bpdbm # grep -i error log.090313

00:00:03.453 [6985] <2> error_db: Q_ERRRECYCLE

00:00:03.454 [6985] <2> process_files: 'errordb.lock' is too old

00:00:03.454 [6985] <2> log_delete: deleted /usr/openv/netbackup/db/error/log_1375740000

08:00:01.593 [20322] <2> error_db: Q_ERRFETCH

08:00:01.593 [20322] <2> process_files: 'errordb.lock' is too old

08:00:02.015 [20332] <2> error_db: Q_ERRFETCH

08:00:02.015 [20332] <2> process_files: 'errordb.lock' is too old

11:48:26.428 [22517] <2> read_info_file: FAIL_ON_ERROR 0

11:48:31.373 [22392] <16> do_online_nbdb_backup: Error backing up files in /usr/openv/db/staging

11:48:31.379 [22392] <4> db_error_add_to_file: CLIENT pfrbackup001  POLICY CLASS_CATALOG  SCHED Full  EXIT STATUS 2 (the requested staging operation failed)

Any ideas please ? 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Mark_Solutions
Level 6
Partner Accredited Certified

Is your catalog backup configured to use the Full Monthly tape pool? Usually it should use the CatalogBackup pool

View solution in original post

9 REPLIES 9

inn_kam
Level 6
Partner Accredited

reboot of master server may help

Mark_Solutions
Level 6
Partner Accredited Certified

Has thi suddenly happened or has it been going on for a while?

Has anything changed recently that could contribute to it?

This suggests that something has not been updating correctly and may result in other issues.

As Ian suggests a reboot may help but just to try it more gently first try a netbackup stop

Once you have done that check using bpps -a as i suspect you may have bpdbm processes hanging

Repeat netbackup stop until it clears all process down

It they will not clear then a kill against the outstanding process or a re-boot may be the only other option

I do like a regular clean NetBackup shutdown and reboot to keep the systems clean - once a week if your backup windows permit

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please post all bpdbm entries for PID [22392] as well as text in Details tab for failed Catalog Backup streams.

mouna
Level 4

HI,

Even if I restarted netbackup and I rebooted the master/media server and the robotic, i have the same errors : 

(2) none of the requested files were backed up

(96) unable to allocate new media for backup, storage unit has none availbale

In the log bpdbm when i launch the backup of the catalog, i have :

 11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1021] Issued by /CN=broker/OU=root@pfrbackup001/O=vx

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1026] Local INFORMATION
11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1027] Name pfrbackup001
11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1028] Domain NBU_Machines@pfrbackup001
11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1029] Expiry Aug 30 15:22:40 2014 GMT
11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1030] Issued by /CN=broker/OU=root@pfrbackup001/O=vx
11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1034] Using VxSS authentication 1 0x1
11:18:08.422 [29062] <16> serverResponse: ERR - server exited with status 96: unable to allocate new media for backup, storage unit has none available
11:18:08.423 [29062] <16> CreateNewImage: ERR - serverResponse() failed
11:18:08.423 [29062] <16> bsa_InitiateBackup: ERR - Unable to CreateNewImage
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - child <29062> backup failed: 96 <unable to allocate new media for backup, storage unit has none available>
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.
11:18:09.424 [29059] <4> ASA_XBSA_file_backup: All backup jobs have failed.
11:18:09.424 [29059] <16> nb_cat_helper: rc : 2
~
I'm checking the drives status with the command vmoprcmd, the result is ok.
 
                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
pfrbackup001                               750500    ACTIVE
 
                                PENDING REQUESTS
 
 
                                    <NONE>
 
                                  DRIVE STATUS
 
Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
IBM.ULTRIUM-TD3.000      No      No                     No        hcart3-Clean
    pfrbackup001               /dev/nst3                            TLD
    pfrbackup001               c64t0l0 (server_2)                   TLD
 
IBM.ULTRIUM-TD3.001      No      No                     No        hcart3-Clean
    pfrbackup001               /dev/nst2                            TLD
    pfrbackup001               c80t0l0 (server_2)                   TLD
 
IBM.ULTRIUM-TD3.002      No      No                     No        hcart3
    pfrbackup001               /dev/nst1                            TLD
    pfrbackup001               c48t0l0 (server_2)                   TLD
 
IBM.ULTRIUM-TD3.003      No      No                     No        hcart3
    pfrbackup001               /dev/nst0                            TLD
    pfrbackup001               c32t0l0 (server_2)                   TLD
 
Any ideas please ?

 

Mark_Solutions
Level 6
Partner Accredited Certified

That looks to be a different error - now it says you have no media available to do the backup - have you got free tapes available?

mouna
Level 4

yes, at the moment i'm having 11 free tapes in the robotic,  

#  /usr/openv/volmgr/bin/vmquery -pn Full_Mensuel -bx | tail -n +4 | grep '\-\-\- \-\-\-' | grep TLD

0584L3  HCART3    TLD      0      51     -     000_00000_    -          13     08/25/2013 00:00     --- ---   Full_Mensuel
0614L3  HCART3    TLD      0     108     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0615L3  HCART3    TLD      0     103     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0616L3  HCART3    TLD      0     101     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0617L3  HCART3    TLD      0     100     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0618L3  HCART3    TLD      0      92     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0619L3  HCART3    TLD      0      89     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0620L3  HCART3    TLD      0      87     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0621L3  HCART3    TLD      0      80     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0622L3  HCART3    TLD      0      76     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
0623L3  HCART3    TLD      0      71     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel
 

Mark_Solutions
Level 6
Partner Accredited Certified

Is your catalog backup configured to use the Full Monthly tape pool? Usually it should use the CatalogBackup pool

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Status 96 seems to be the actual issue. Check CatalogBackup pool or Scratch pool (if you have one) for available media in the robot.

mouna
Level 4

You have right, the volume pool is catalogBackup et not full_mensuel, ans i haven't free tape in this volume pool.

Thank you very much for your help.

Bye.