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2nd level import failing with error: The image information is not complete.

prakash_sharma
Level 4
Certified

Hi All,

 

I am doing a imoprt. The 1st level import happens successfully, but whenever I try t do the 2nd level imoprt it shows the error that " The image information is not complete".

I am doing the import through a solaris serevr with netbackup 7.5.0.6 version. The backup had happened from a AIX server.

below ar ethe logs:

 

03/15/2014 20:10:09 - begin reading
03/15/2014 21:41:37 - Info bptm (pid=24209) waited for empty buffer 146601 times, delayed 149717 times
03/15/2014 21:41:37 - end reading; read time: 1:31:28
03/15/2014 21:41:37 - Error bpbrm (pid=24206) from client SF440: ERR - Unexpected EOF on archive file
03/15/2014 21:41:37 - Info tar (pid=24208) done. status: 3
03/15/2014 21:41:37 - Error bpbrm (pid=24206) ERR - Unexpected EOF reading image. The image information is not complete.
03/15/2014 21:41:37 - Info bptm (pid=24209) completed reading backup image
03/15/2014 21:41:37 - Info bptm (pid=24209) EXITING with status 0 <----------
03/15/2014 21:41:37 - Info tar (pid=24208) done. status: 1: the requested operation was partially successful
03/15/2014 21:41:37 - Error bpimport (pid=24199) Imported 0 of 1 images successfully.
03/15/2014 21:41:37 - Error bpimport (pid=24199) Imported 1 of 1 images partially successfully.
03/15/2014 21:41:37 - Error bpimport (pid=24199) Status = the requested operation was partially successful.
03/15/2014 21:41:38 - end Import; elapsed time 5:47:45
the requested operation was partially successful  (1)

 

 

 

kindly tell me how to do the second level import.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

it looks like backup image is spanned to multiple medias..

have you done the first phase of Import to the all the tapes that are having the backup image?

if not perform first phase of Import to all the tapes before procced to the 2nd phase of import.

View solution in original post

2 REPLIES 2

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

it looks like backup image is spanned to multiple medias..

have you done the first phase of Import to the all the tapes that are having the backup image?

if not perform first phase of Import to all the tapes before procced to the 2nd phase of import.

mph999
Level 6
Employee Accredited

Nagella is 100% correct - the image spans across to another tape, or tapes.

Phase two on the last tape you have at the moment has detected there is a tape(s) missing, hence the unexpected end-of-file (EOF), it wants the next tape which is 'missing'.