(50) client process aborted

[dosdroit]

Hi,

I have a master server linux 5.2 running Netbackup 7.5.0.6, also all media servers are windows 2008 R2 running Netbackup 7.5.0.6

I have a policy using all_local_drive has lise list. This is the error I get:

(50) client process aborted 

Thie error is only reported on the following path:

Shadow Copy Components:\

but all the other local drives are running fine.

Thanks

[SymTerry]

Hello,

If you could please reply with the detailed status, that might help.

You can try TECH175175 and see if that applies.  The tech note talks about this error occuring becuase the shadow copy service was disabled on the client.

Also have a look at the the bpbkar log on the client. 

[Marianne]

What is OS on the Client and the NBU version?

Can you use Windows backup to test backup to disk of Shadow Copy Components?

Check output of these commands from cmd:
vssadmin list writers
vssadmin list providers

If Client is W2003, check that latest MS hotfix is installed for VSS.

[dosdroit]

Hi,

Thanks all, for the good ideas, I will test them later.

Here the details status you asked:

2014-01-22 00:52:58 - Info nbjm (pid=20268) starting backup job (jobid=1658516) for client msr-dev-damsc1.ubisoft.org, policy MTL-Windows-Servers, schedule Diff-Inc-Daily

2014-01-22 00:52:58 - Info nbjm (pid=20268) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1658516, request id:{7200EFCA-8329-11E3-8F04-4FABCE4D73B4})

2014-01-22 00:52:58 - requesting resource Puredisk-Med05

2014-01-22 00:52:58 - requesting resource srvback1-mtl.NBU_CLIENT.MAXJOBS.msr-dev-damsc1.ubisoft.org

2014-01-22 00:52:58 - requesting resource srvback1-mtl.NBU_POLICY.MAXJOBS.MTL-Windows-Servers

2014-01-22 00:52:58 - granted resource  srvback1-mtl.NBU_CLIENT.MAXJOBS.msr-dev-damsc1.ubisoft.org

2014-01-22 00:52:58 - granted resource  srvback1-mtl.NBU_POLICY.MAXJOBS.MTL-Windows-Servers

2014-01-22 00:52:58 - granted resource  MediaID=@aaaaV;DiskVolume=PureDiskVolume;DiskPool=Puredisk-Med05;Path=PureDiskVolume;StorageServer=mtl-bck-med05.ubisoft.org;MediaServer=mtl-bck-med05.ubisoft.org

2014-01-22 00:52:58 - granted resource  Puredisk-Med05

2014-01-22 00:52:58 - estimated 0 kbytes needed

2014-01-22 00:52:58 - Info nbjm (pid=20268) resumed backup (backupid=msr-dev-damsc1.ubisoft.org_1390368114) job for client msr-dev-damsc1.ubisoft.org, policy MTL-Windows-Servers, schedule Diff-Inc-Daily on storage unit Puredisk-Med05

2014-01-22 00:52:58 - started process bpbrm (pid=9196)

2014-01-22 00:53:00 - connecting

2014-01-22 00:53:03 - Info bpbrm (pid=9196) starting bpbkar32 on client

2014-01-22 00:53:03 - connected; connect time: 0:00:00

2014-01-22 00:53:05 - Info bpbkar32 (pid=2888) Backup started

2014-01-22 00:53:05 - Info bptm (pid=1636) start

2014-01-22 00:53:05 - Info bptm (pid=1636) using 262144 data buffer size

2014-01-22 00:53:05 - Info bptm (pid=1636) setting receive network buffer to 1049600 bytes

2014-01-22 00:53:05 - Info bptm (pid=1636) using 30 data buffers

2014-01-22 00:53:06 - Info bptm (pid=1636) start backup

2014-01-22 00:53:08 - Error bpbrm (pid=9196) from client msr-dev-damsc1.ubisoft.org: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification

2014-01-22 00:53:08 - Warning bpbrm (pid=9196) from client msr-dev-damsc1.ubisoft.org: WRN - archive bits will NOT be cleared

2014-01-22 00:53:09 - Critical bpbrm (pid=9196) unexpected termination of client msr-dev-damsc1.ubisoft.org

2014-01-22 00:53:30 - Info bptm (pid=1636) backup child process is pid 7944.5964

2014-01-22 00:53:30 - Info bptm (pid=7944) start

2014-01-22 00:53:30 - Error bptm (pid=7944) socket operation failed - 10054 (at child.c.1296)

2014-01-22 00:53:30 - Error bptm (pid=7944) unable to perform read from client socket, connection may have been broken

2014-01-22 00:53:30 - begin writing

2014-01-22 00:53:34 - Info mtl-bck-med05.ubisoft.org (pid=1636) StorageServer=PureDisk:mtl-bck-med05.ubisoft.org; Report=PDDO Stats for (mtl-bck-med05.ubisoft.org): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%

2014-01-22 00:53:34 - Error bpbrm (pid=9196) could not send server status message

2014-01-22 00:53:35 - Error bpbrm (pid=9196) cannot send mail to ncsa-gns-storage-logs@ubisoft.com

2014-01-22 00:53:36 - Info bpbkar32 (pid=2888) done. status: 50: client process aborted

2014-01-22 00:53:37 - end writing; write time: 0:00:07

client process aborted  (50)

[SymTerry]

2014-01-22 00:53:08 - Error bpbrm (pid=9196) from client msr-dev-damsc1.ubisoft.org: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification

This the is error that is causing the job to fail. its a VSS error. Follow what Marianne said and also check out the windows event viewer, see if anything else was logged there at that time.

[dosdroit]

Hello thanks for the reply,

The client runs windows 2008 R2 enterprise SP1

Here the output:

C:\Windows\winsxs\x86_microsoft-windows-vssadmin_31bf3856ad364e35_6.1.7600.16385

_none_c453ab9392f73dca>vssadmin list writers

Unable to load message for id 40002710 - 15100

Error: A Volume Shadow Copy Service component encountered an unexpected error.

Check the Application event log for more information.

C:\Windows\winsxs\x86_microsoft-windows-vssadmin_31bf3856ad364e35_6.1.7600.16385

_none_c453ab9392f73dca>vssadmin list providers

Unable to load message for id 40002710 - 15100

Unable to load message for id 40002716 - 15105

C:\Windows\winsxs\x86_microsoft-windows-vssadmin_31bf3856ad364e35_6.1.7600.16385

_none_c453ab9392f73dca>

[dosdroit]

Hi,

thanks for the reply.

Indeed the Volume shadow copy is disable.

The administrator of the machine do not want it enable.

I have added the server in the master server client attributes and uncheck the option "enable windows open file nbackups for this client", but I still get the error 50.

Thanks

[dosdroit]

Hi ,

Yes there is an error concerning the fact that the service is disable:

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

. 

Operation:

   Instantiating VSS server

Thanks

[BTLOMS]

can you post the output of this command:

vssadmin list writers

[Marianne]

The output of these commands makes it clear that something is very wrong with VSS on this machine.

Have you checked the Application event log as per first output?

Have you checked MS Support site for updated VSS hotfixes?

[dosdroit]

Hi,

Like I said before:

C:\Windows\winsxs\x86_microsoft-windows-vssadmin_31bf3856ad364e35_6.1.7600.16385

_none_c453ab9392f73dca>vssadmin list writers

Unable to load message for id 40002710 - 15100

Error: A Volume Shadow Copy Service component encountered an unexpected error.

Check the Application event log for more information.

[dosdroit]

Hi All,

I'm wondering if we can use ALL_LOCAL_DRIVE and get system_state instead of volume Shadow Copy ?

thanks

[Marianne]

This error means that you have a problem with Microsoft VSS.

Check the Application event log for more information.

Have you done this?

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Have you checked VSS service?

Have you checked MS Support site for hotfixes? Or logged a call with Microsoft?

VSS is a Microsoft product. This is where you need to concentrate troubleshooting efforts.

[dosdroit]

Hi,

thanks for the reply.

Indeed the Volume shadow copy service on the machine is disable.

The administrator of the machine do not want it enable.

I have added the server in the master server client attributes and uncheck the option "enable windows open file nbackups for this client", but I still get the error 50.

Thanks

[Marianne · Accepted solution]

 Indeed the Volume shadow copy service on the machine is disable.

The administrator of the machine do not want it enable.

Then you cannot backup System State or Shadow Copy Components. Windows (not NBU) needs VSS in order to backup these items.

[dosdroit]

thank you all for the replies.

How can I mark all your usefull comments as so ?