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8.1.2 vxupdate Deployment failed with status 7226

Hi all!

Having some issues getting my clients upgraded to 8.1.2.  I successfully upgraded the Master Server and Media Servers a few weeks ago but upgrading the clients isn't going well.

I have spoken to support and they appear to have cut me off since telling them the upgrade succeeded when completely disabling McAfee endpoint protection.  Now I do agree that it appears more a McAfee issue as it worked when it was off but, I have followed all documents and have excluded everything Veritas recommends yet it still doesn't work.  I was expecting some help regarding the exclusions but they've told me to talk to McAfee and they have said they're not aware of any issues and that I need to apply the exclusions!

So, I am trying to find a solution so that I don't have to upgrade several hundred clients manually.  Disabling McAfee is not an option so I need to get this working with McAfee enabled.

-Manually upgrading on the client works fine, no issues at all
-We don't have any failure issues because of McAfee
-Logs have been looked at by Veritas Support but nothing found that could help, they first told me that they're aware vxupdate is broken and engineers are working on fixing it but then told me it was McAfee's fault.
-Deployment always ends with: 1: (7226) A supporting command failed. - no clue as to what though in the logs

Seems odd that we don't experience any issues with McAfee installed on all of our servers, during the last upgrade (7.5 to 7.7.2 using live update) there were also no issues.  

Not pointing the blame at either side, just trying to find a solution and hoping someone else may have come across it.

Appreciate any help!
Thanks

8 Replies
Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Hi
I am facing the same issue 7226 ... Not started debugging it yet... for now searching forum...

Anyone else faced this issue?

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

I did find below in <install_path>\netbackup\logs\nbinstallagent:

11:43:27.000 [24044] <4> Found client_name value: [client_name_edited].
11:43:27.000 [24044] <4> Found op value: [install].
11:43:27.000 [24044] <4> Found package_name value: [nbclient_8.1.2_windows_x64.sja].
11:43:27.000 [24044] <4> Found package_path value: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja].
11:43:27.000 [24044] <4> Running from NBTMP...
11:43:27.000 [24044] <4> Starting package installation.
11:43:27.000 [24044] <2> Successfully created package extraction folder: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted].
11:43:27.000 [24044] <2> Performing backlevel check on binary [nbliveup.exe], found backlevel=true
11:43:27.000 [24044] <2> Backlevel extraction skipping verification: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja]->[C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted]
11:43:28.000 [24044] <2> Successfully extracted [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja] to [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted].
11:43:28.000 [24044] <4> Stopping all NetBackup processes except nbinstallagent.
11:43:28.000 [24044] <16> nbstop not present at expected path: [C:\Program Files\Veritas\NetBackup\bin\nbstop.exe].
11:43:28.000 [24044] <4> nbstop is not present. Using legacy procedure for stopping NetBackup processes.
11:43:28.000 [24044] <2> Running service shutdown command: ["C:\Program Files\Veritas\NetBackup\bin\bpdown.exe" -f -v 2>&1].
11:43:42.000 [24044] <2> Execution finished.
11:43:42.000 [24044] <4> bpdown returned following output:
11:43:42.000 [24044] <4> ------------------------------------------------------------
11:43:42.000 [24044] <4>
NetBackup 8.0 -- Shutdown Utility

Shutting down services
> NetBackup Deduplication Multi-Threaded Agent
> NetBackup Deduplication Multi-Threaded Agent -- STOPPED
> NetBackup Discovery Framework
> NetBackup Discovery Framework -- STOPPED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- DISABLED
> NetBackup Client Service
> NetBackup Client Service -- STOPPED
> NetBackup Legacy Client Service
> NetBackup Legacy Client Service -- STOPPED
> NetBackup Legacy Network Service
> NetBackup Legacy Network Service -- STOPPED

Shutting down robot control daemons

Shutdown completed successfully.

11:43:42.000 [24044] <4> ------------------------------------------------------------
11:43:42.000 [24044] <4> Service shutdown successful.
11:43:42.000 [24044] <2> Running command to identify NB processes: ["C:\Program Files\Veritas\NetBackup\bin\bpps.exe" -S].
11:43:44.000 [24044] <2> Execution finished.
11:43:44.000 [24044] <4> bpps 11616 0.000% 0.093 7.1M 2/13/19 11:43:42.892
11:43:44.000 [24044] <2> bpps output shows [1] processes running.
11:43:44.000 [24044] <4> Process [bpps], pid [11616], is no longer running.
11:43:44.000 [24044] <4> Successfully stopped all NetBackup processes using legacy procedure.
11:43:44.000 [24044] <4> Performing Windows client installation.
11:43:44.000 [24044] <2> Populating Windows client answer file [silentinstall.resp].
11:43:44.000 [24044] <2> Added answer file entry: [CLIENTNAME:client_name_edited].
11:43:44.000 [24044] <2> Added answer file entry: [CLIENTSLAVENAME:client_name_edited].
11:43:44.000 [24044] <2> Added answer file entry: [FINGERPRINT:edited_here_where_some_hex_numbers].
11:43:44.000 [24044] <2> Added answer file entry: [INSTALLDIR:C:\Program Files\Veritas\].
11:43:44.000 [24044] <2> Added answer file entry: [NETBACKUPCLIENTINSTALL:1].
11:43:44.000 [24044] <2> Added answer file entry: [NUMERICINSTALLTYPE:1].
11:43:44.000 [24044] <2> Added answer file entry: [RUN_BPDOWN:0].
11:43:44.000 [24044] <2> Added answer file entry: [SILENTINSTALL:1].
11:43:44.000 [24044] <4> Finished populating answer file
11:43:44.000 [24044] <2> Running installation command: ["C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\setup.exe" /CLIENT -s /REALLYLOCAL /RESPFILE:'silentinstall.resp'].
11:44:24.000 [24044] <2> Execution finished.
11:44:24.000 [24044] <2> =======Output from command=======


=================================
11:44:24.000 [24044] <4> Installation finished with status [1603].
11:44:24.000 [24044] <2> agent_set_inherit_flag: Successfully set inherit flag 0 on 0000000000000194[vxupdate_stdout_socket].
11:44:24.000 [24044] <2> agent_set_inherit_flag: Successfully set inherit flag 0 on 00000000000001F0[vxupdate_stderr_socket].
11:44:24.000 [24044] <2> Running startup command: ["C:\Program Files\Veritas\NetBackup\bin\bpup.exe" -f -v 2>&1].
11:44:26.000 [24044] <2> Execution finished.
11:44:26.000 [24044] <4> Command returned following output:
11:44:26.000 [24044] <4> ------------------------------------------------------------
11:44:26.000 [24044] <4>
NetBackup 8.0 -- Startup Utility

Starting services
> NetBackup Legacy Network Service
> NetBackup Legacy Network Service -- STARTED
> NetBackup Legacy Client Service
> NetBackup Legacy Client Service -- STARTED
> NetBackup Client Service
> NetBackup Client Service -- STARTED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- DISABLED
> NetBackup Discovery Framework
> NetBackup Discovery Framework -- STARTED
> NetBackup Deduplication Multi-Threaded Agent
> NetBackup Deduplication Multi-Threaded Agent -- STARTED

Start up completed successfully.

11:44:26.000 [24044] <4> ------------------------------------------------------------
11:44:26.000 [24044] <4> Successfully restarted NetBackup services.
11:44:26.000 [24044] <2> Removed [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe].
11:44:26.000 [24044] <16> Restored filename [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe.vxupdate.renamed] to [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe].
11:44:26.000 [24044] <4> EXIT STATUS 7226
11:44:26.000 [24044] <2> Performing terminating close of sock(496)
11:44:26.000 [24044] <2> Performing terminating close of sock(404)

NBU service on this box are running on user ID who is in administrators group on this box. When I did login to this box, created the silentinstall.resp file as in above logs and ran the same command it went on fine?

"C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\setup.exe" /CLIENT -s /REALLYLOCAL /RESPFILE:'silentinstall.resp'

So why this could not finish successfully when started by deployment policy?! interesting... In the event log on this system I did not find anything interesting, only this:

EVENTID 1042

Ending a Windows Installer transaction: C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Veritas NetBackup Client.msi. Client Process Id: 11092.

EVENTID 11708

Product: Veritas NetBackup Client -- Installation operation failed.

EVENTID 10001

Windows Installer installed the product. Product Name: Veritas NetBackup Client. Product Version: 8.1.2. Product Language: 1033. Manufacturer: Veritas Technologies LLC. Installation success or error status: 0.

In that user ID %temp% folder I did find some MSIxxx.log with return value 3 inside... but no clue what is the culrpit...

I am attaching for those who can read it better to this thread...

 

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Had the same issue so I would suggest to check :

MSI (c) (54:10) [11:43:47:611]: Machine policy value 'DisableMsi' is 1

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Thank you for pointing this out...

Per google I found this:

1The Windows Installer is disabled for unmanaged applications but is still enabled for managed applications. Non-elevated per-user installations are blocked. Per-user elevated and per-machine installs are allowed.

Now I need to address this with my wintel team...

But from the other hand in the same log I saw this

MSI (c) (54:10) [11:43:47:611]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (54:10) [11:43:47:611]: Running product '{87548DD1-EA44-42E3-ABD6-52B67B50E172}' with elevated privileges: Product is assigned.

So it should have succeed, right?

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Use the staged type of schedule deployment which will only push the package. If the installation can be done manually by running the silentinstall and it fails from the console the problem is related to your gpo (set disablemsi to 0 just for testing). 

I have double check again your logs and your problem is here : DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{24B4B1C2-B6AD-4690-8455-DB29A706DCE1}'

The problem arises when the DIFxAPP (Microsoft Driver Installation Framework for Applications) tries to create a Registry sub key in the user hive of the account that is running MSIEXEC. If there is no profile or user hive loaded for that user then the installation will fail.

As you can read in the bellow link this is a know problem:

https://www.veritas.com/support/en_US/article.100014885

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Having the same issue and just wanted to add that McAfee is not to blame for this despite Veritas Support insisting so.  I have just run deployment on 4 servers, all identicle in-terms of OS, firewall, McAfee etc 2 completed and 2 didn't.

Thanks for the info above, I will investigate further as I really want to get this sorted!

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

Do you finded the {24B4B1C2-B6AD-4690-8455-DB29A706DCE1} key on regedit?

Highlighted

Re: 8.1.2 vxupdate Deployment failed with status 7226

As per the logs i can see this message

But in the starting it started with Running product '{87548DD1-EA44-42E3-ABD6-52B67B50E172}' with elevated privileges: Product is assigned.

Disallowing installation of component: {891B4BC3-475E-41DB-8BFE-C975AB5EE6B0} since the same component with higher versioned keyfile exists

 

 

After this

 

MSI (s) (EC:68) [11:43:51:456]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Veritas NetBackup Client.msi' against software restriction policy
MSI (s) (EC:68) [11:43:51:456]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 
MSI (s) (EC:68) [11:43:51:456]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Veritas NetBackup Client.msi is not digitally signed

MSI (s) (EC:68) [11:43:51:456]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Veritas NetBackup Client.msi is permitted to run because the user token authorizes execution (system or service token).

MSI (s) (EC:68) [11:43:51:503]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
MSI (s) (EC:68) [11:43:51:503]: APPCOMPAT: looking for appcompat database entry with ProductCode '{87548DD1-EA44-42E3-ABD6-52B67B50E172}'.
MSI (s) (EC:68) [11:43:51:503]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (EC:68) [11:43:51:503]: Transforms are not secure

MSI (s) (EC:68) [11:43:51:519]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (EC:68) [11:43:51:519]: Running product '{87548DD1-EA44-42E3-ABD6-52B67B50E172}' with elevated privileges: Product is assigned.

MSI (s) (EC:68) [11:44:00:550]: SECUREREPAIR: Failed to CreateContentHash of the file: Data5.cab: for computing its hash. Error: 2
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Hash Value for the fileSmiley Very Happyata5.cab is:
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Failed to open the file:C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Data6.cab for computing its hash. Error:2
MSI (s) (EC:68) [11:44:00:550]: SECUREREPAIR: Failed to CreateContentHash of the file: Data6.cab: for computing its hash. Error: 2
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Hash Value for the fileSmiley Very Happyata6.cab is:
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Failed to open the file:C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Data7.cab for computing its hash. Error:2
MSI (s) (EC:68) [11:44:00:550]: SECUREREPAIR: Failed to CreateContentHash of the file: Data7.cab: for computing its hash. Error: 2
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Hash Value for the fileSmiley Very Happyata7.cab is:
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Failed to open the file:C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Data8.cab for computing its hash. Error:2
MSI (s) (EC:68) [11:44:00:550]: SECUREREPAIR: Failed to CreateContentHash of the file: Data8.cab: for computing its hash. Error: 2
MSI (s) (EC:68) [11:44:00:550]: SECREPAIR: Hash Value for the fileSmiley Very Happyata8.cab is:

 

creating HKEY_USERS\S-1-5-21-2530194759-95190469-1463366834-11480\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{24B4B1C2-B6AD-4690-8455-DB29A706DCE1} (User's SID: 'S-1-5-21-2530194759-95190469-1463366834-11480') ...

Seems this is the culprit here

DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{24B4B1C2-B6AD-4690-8455-DB29A706DCE1}'

 

Action ended 11:44:17: INSTALL. Return value 3.

 

 

Not sure how much helpful it would be.. just for info