ACSLS Drive issue

[Tekkali]

ACSLS drive down in Solaris medi aserver. it's shared to another media server also. Both media server this drive down. Once up that drive going to tacking to media and it's going to down immediatly..

Jul 22 06:16:12 Mediaserver acsd[5156]: [ID 115203 daemon.notice] DecodeDismount: ACS(2) driveid 1,1,1,3, Actual status: STATUS_SUCCESS
Jul 22 06:16:16 Mediaserver ltid[4785]: [ID 325234 daemon.error] Operator/EMM server has DOWN'ed drive 01010103_lto3 (device 4)

Please suggest on this issue..

[SymTerry · Accepted solution]

There is probably further error codes that are missing here. NetBackup will down a drive if it has trouble loading the media or if it gets I/O errors when the media is being read as well as a few other reasons.

I would like to see what happens if you mount and unmount a tape ouside of NetBackup using robtest.

Also please look at TECH31526 for Supplemental Information to Media Manager System Administrator's Guide for Automated Cartridge System Library Software. This will give you information to obtain logging.

[Marianne]

Please do the following to help with troubleshooting:

Create bptm log folder under /usr/openv/netbackup/logs on master and all media servers sharing this drive.

Add VERBOSE entry in /usr/openv/volmgr/vm.conf on all servers sharing this drive and restart ltid. This will log additional Media manager events to /var/adm/messages.

Info in bptm logs and messages file will help to troubleshoot. 

In the meantime, collect these files on all servers sharing this drive:

/usr/openv/netbackup/db/media/errors

Copy files to .txt files (e.g. media1-errors.txt, media2-errors.txt, master-errors.txt) and upload as File attachments.

[Tekkali]

Thanks for info.

Replaced drives and recongiure new drives now successfully running backups...

But one more drive shows below error, Please suggest

drive (1,2,1,5)

/var/adm/messages ...

Jul 25 05:48:25 Mediaserver acsd[7150]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 05:48:25 Mediaserver acsd[24971]: [ID 612086 daemon.notice] DecodeDismount: ACS(2) driveid 1,2,1,5, Actual status: Unable to SCSI unload drive
Jul 25 05:48:27 Mediaserver ltid[24892]: [ID 279679 daemon.error] Operator/EMM server has DOWN'ed drive 01020105_lto3 (device 8)
Jul 25 05:48:27 Mediaserver ltid[24892]: [ID 527595 daemon.notice] LTID - Sent ROBOTIC request, Type=1, Param2=6
Jul 25 05:48:27 Mediaserver acsd[24971]: [ID 759336 daemon.notice] ACS(2) MountTape PTC589 on drive 1,2,1,12
Jul 25 05:49:26 Mediaserver acsd[24971]: [ID 823847 daemon.notice] DecodeMount: ACS(2) driveid 1,2,1,12, Actual status: STATUS_SUCCESS
Jul 25 05:49:27 Mediaserver ltid[24892]: [ID 445627 daemon.notice] LTID - received ROBOT MESSAGE, Type=54, LongParam=0, Param1=2, Param2=6
Jul 25 05:49:52 Mediaserver ltid[24892]: [ID 560365 daemon.notice] LTID - Sent ROBOTIC request, Type=3, Param2=8
Jul 25 05:49:52 Mediaserver acsd[24971]: [ID 303320 daemon.notice] ACS(2) DismountTape  from 1,2,1,5
Jul 25 05:50:25 Mediaserver acsd[8787]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 05:50:25 Mediaserver acsd[8787]: [ID 588621 daemon.error] ACS(2) waiting to resubmit dismount request (attempt 2) for volume PTB174 on drive (1,2,1,5)
Jul 25 05:50:25 Mediaserver ltid[24892]: [ID 560358 daemon.notice] LTID - Sent ROBOTIC request, Type=3, Param2=1
Jul 25 05:50:25 Mediaserver acsd[24971]: [ID 942229 daemon.notice] ACS(2) DismountTape PTB111 from 1,1,1,15
Jul 25 05:51:02 Mediaserver acsd[24971]: [ID 774625 daemon.notice] DecodeDismount: ACS(2) driveid 1,1,1,15, Actual status: STATUS_SUCCESS
Jul 25 05:52:55 Mediaserver acsd[8787]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 05:52:55 Mediaserver acsd[8787]: [ID 588625 daemon.error] ACS(2) waiting to resubmit dismount request (attempt 3) for volume PTB174 on drive (1,2,1,5)
Jul 25 05:53:42 Mediaserver ltid[24892]: [ID 560359 daemon.notice] LTID - Sent ROBOTIC request, Type=3, Param2=2
Jul 25 05:53:42 Mediaserver acsd[24971]: [ID 169188 daemon.notice] ACS(2) DismountTape PTC589 from 1,2,1,12
Jul 25 05:55:09 Mediaserver acsd[24971]: [ID 778625 daemon.notice] DecodeDismount: ACS(2) driveid 1,2,1,12, Actual status: STATUS_SUCCESS
Jul 25 05:55:26 Mediaserver acsd[8787]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 05:55:26 Mediaserver acsd[8787]: [ID 588629 daemon.error] ACS(2) waiting to resubmit dismount request (attempt 4) for volume PTB174 on drive (1,2,1,5)
Jul 25 05:57:57 Mediaserver acsd[8787]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 05:57:57 Mediaserver acsd[8787]: [ID 588633 daemon.error] ACS(2) waiting to resubmit dismount request (attempt 5) for volume PTB174 on drive (1,2,1,5)
Jul 25 06:00:27 Mediaserver acsd[8787]: [ID 867214 daemon.error] ACS(2) dismount failure for volume PTB174 on drive (1,2,1,5), ACS status = 29, STATUS_DRIVE_IN_USE
Jul 25 06:00:27 Mediaserver acsd[24971]: [ID 612086 daemon.notice] DecodeDismount: ACS(2) driveid 1,2,1,5, Actual status: Unable to SCSI unload drive

wt is t

[Marianne]

On master server, run these commands to see which media server is holding reservation for this drive:

/usr/openv/volmgr/bin/vmdareq

and

/usr/openv/volmgr/bin/vmoprcmd

[Michael_G_Ander]

Think there was something about ACSLS and DISMOUNT DELAY, sorry have been a while since I worked with ACSLS so the exact setting note escapes me.