Active Directory Windows 2003 Granular Backup

[nigelg]

Good day All.

I've setup a Granular Backup Job in Netbackup 7.5 to Backup Active Directory.

I've setup NFS on the media server and the client.

I've followed the article http://www.symantec.com/business/support/index?page=content&id=TECH124810

to test GRT NFS and in the end I am able to map the drive.

But Still if I run the job it ends with a Yellow man.

nbfs mount -server DomainControllerSERVER -port  7394 -cred EJ459874KL345904OIIK3J498UR *
on the client  i get rpc_connect: connecting to MEDIA_SERVER
rpc_connect: can't create TCP connection to MEDIA_SERVER  (12 10065), will retry...

It retries 3 times and then I get a giving up...

Could it be a Firewall rule thats blocking a port, traffic or what else can I check for?

Thanks a lot.

[V4]

Try increasing timeout . Disable Firewall Before backup and check if it helps

post bptestbpcd -client clientname -verbose debug

OS on AD is windows 2003 or windows 2003 R2. As GRT is only supported Windows 2003 R2 onwards

(due to fact NFS was introduced from 2003 R2)

[watsons]

Assume the "NFS for Server" is running on media server and "NFS for Client" is running on client.

Is the RPC service up and running?

Check out these technote also:

http://www.symantec.com/docs/TECH163845

http://www.symantec.com/docs/TECH136839

[V4]

i think. Server for NFS must be stop and disabled on Media and Client Server

Only Client for NFS must be running on Active Directory Domain Controllers

[nigelg]

Thanks for the replies.Server on AD is Windows 2003 R2.

Tried again disabling the Firewall / Antivirus and it did not work.

I also followed this documents:

http://www.symantec.com/business/support/index?page=content&id=TECH66342

and this one to troubleshoot.

http://www.symantec.com/business/support/index?page=content&id=TECH124810

the test worked, the mapped drive was succesful but this process uses a dynamic port range?

Since this customer has the media server and the AD Server on different vlans and theres a firewall blocking traffic.

When doing the test they checked the Firewall monitor and allowed the ports that were popping up but if the port range is changing every time there is a backup then I will have to have some fixed prot range for this backups can this be possible?

Or what else do you suggest.

Thanks a lot.

[V4]

Refer the video, and transcript, its NFS which is playing role for GRT, i believe there is port for NBFSD which you can set

https://www-secure.symantec.com/connect/videos/active-directory-grt-backuprestore-using-netbackup-75