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Admin consoles Activity monitor issue

ipmanyak
Level 5

vrts.vss.sdk.at.exception.vrtsatexception unexpected vxat error

need help.

1 ACCEPTED SOLUTION

Accepted Solutions

Hamza_H
Moderator
Moderator
   VIP   

I assume that you are opening the console from the master itself:

please share these two logs :

Veritas\NetBackup\logs\bpjava-msvc

Veritas\NetBackup\logs\user_ops\nbjlogs

could we have a snip of bpps output please?

 

 

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7 REPLIES 7

Hamza_H
Moderator
Moderator
   VIP   

Hi please post more information, full error message that you get

see screenshot

Hamza_H
Moderator
Moderator
   VIP   

please verify if all netbackups service are started, (nbatd & bpjobd..)

have you tried to close & reopen the console? try to restart nbu services as well (bpps to confirm that all services are stopped)

did this worked before or it's a new iinstallation?

what has changed if this worked before?

 

 I run bpdown and bpup already ,  all netbackups service are started

bpjobd and nbatd are running

I see Policies  and all tree console except Activity monitor.

it is old installation, server worked normally, problem appeared  after restarting  windows server, we changed  raid controller after it failed.

Hamza_H
Moderator
Moderator
   VIP   

I assume that you are opening the console from the master itself:

please share these two logs :

Veritas\NetBackup\logs\bpjava-msvc

Veritas\NetBackup\logs\user_ops\nbjlogs

could we have a snip of bpps output please?

 

 

Your tip about bpps helped.

bpps showed me that after  bpdown there was 4 process  bpjava-susvc 

after killing them and bpup   now its  alright ! 

Hamza_H
Moderator
Moderator
   VIP   

Good news @ipmanyak !

glad it helped :)

and thanks for the mark :)

Have a nice day