After upgrade 7.6.1 to 8 of Master Server, Java console Could not connect to Netbackup Service Layer

[La3]

When trying to open Java console: "Could not connect to Netbackup Service Layer.."

nbsl is running

All Network connections are ok.

certificate on master server is ok.

I have read all other discussions about, but nothing solved the problem.

[Thiago_Ribeiro]

Hi @La3,

Can you see if this TN can be applied to your case?

After upgrading to 7.7.2 or 7.7.3 from an earlier version of NetBackup, the Java Administration Cons...

Thiago

[La3]

Hello @Thiago_Ribeiro

I saw this one, but unfortunately it does not apply to my case.

Thanks!

[Thiago_Ribeiro]

Hi,

Are you trying to open nbu console from master server or another one?

These TCP ports are used by Java Console, did you already check?

Thiago

[watsons]

Try to restart NBSL first or even all NBU services.

Then if issue persists, run the bptestnetconn command to test the NBSL service, refer to this technote: https://www.veritas.com/support/en_US/article.TECH205471

The argument you need is:

 -cnbsl/HSFactory

[La3]

@Thiago_Ribeiro

Yes! The problem happens even if I open the Java console from within the Master using ./jnbSA.

[La3]

Hi @watsons,

The command returned an error at first line, but it looks like the result is ok.

bptestnetconn -v6 -cnbsl/HSFactory -t 10 -o 5 -H XXX
error: could not read names from file XXX
------------------------------------------------------------------------
Connecting to 'nbsl/HSFactory'
------------------------------------------------------------------------
Using configured hostname XXX
Displaying all locally configured IP addresses
and if these addresses are found in the DNS

Address                                Local         DNS Entry
-------                                -----         ----------
XX.XX.XX.XX                            Yes           Yes
------------------------------------------------------------------------
Total elapsed time: 0 sec

[Thiago_Ribeiro]

Hi @La3,

This is strange there was a problem with nbsl in another NBU version ( 7.7.1), and that should be solved in others version like this one 8.0.

Did you try restart all nbu services? Including private brach exchange (pbx_exchange)?

Take a look ==> https://www.veritas.com/support/en_US/article.000099899

[watsons]

So the XXX there, I assume, it's your master server hostname. Does it match with your certificate file under  /usr/openv/var/vxss/credentials/ ?

If it does not match, try to provision the cert again with the correct name.

If it does, may have look look into the nbsl & java connection logs to find out what's going on.