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All drives showing AVR

Venki009
Level 4

Hi Team,

 

Tape library on my server showing all drives as AVR mode.

Pls help

Thanks

24 REPLIES 24

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You need to log a call with your hardware vendor. Either an issue with the HBA or the robot:

Sep  6 10:44:37 SRILANKA kernel: scsi 1:0:1:1: timing out command, waited 60s

Sep  6 10:44:37 SRILANKA tldd[25098]: DecodeQuery() Actual status: Unable to sense robotic device

Sep  6 10:44:37 SRILANKA tldd[25098]: TLD(0) unavailable: initialization failed: Unable to sense robotic device

 

There is nothing that can be done from NBU to fix it.

SaurabhHeda
Level 4
Employee Accredited

Hi,

As Martin pointed out, there can be a issue a communication issue between the robot control host and device host.

Please check the same.

Thanks

sanjaynaidu
Level 3

I Agree with the Marainne raise call with vendor, Nothing to do from Netbackup end

Will_Restore
Level 6

Indeed, this looks like the "hand" or "picker" is now at fault. 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Almost 2 week of no response!! 

surprise

Wonder how backups are done under these circumstances....