Am getting an " access to the client was not allowed(59)

[want2learn]

Dear Friends,

Can anyone help me to find solution for the below error.

9/11/2012 6:20:21 PM - requesting resource PMCRA-MED01-TLD-0-ESL-1
9/11/2012 6:20:21 PM - requesting resource pmcrabkupmst02.NBU_CLIENT.MAXJOBS.PMCRAMSFADDS02
9/11/2012 6:20:21 PM - requesting resource pmcrabkupmst02.NBU_POLICY.MAXJOBS.MCRA-ADDS01-Win-FS-Wkly-DlY
9/11/2012 6:20:21 PM - granted resource pmcrabkupmst02.NBU_CLIENT.MAXJOBS.PMCRAMSFADDS02
9/11/2012 6:20:21 PM - granted resource pmcrabkupmst02.NBU_POLICY.MAXJOBS.MCRA-ADDS01-Win-FS-Wkly-DlY
9/11/2012 6:20:21 PM - granted resource HWN101
9/11/2012 6:20:21 PM - granted resource Drive063
9/11/2012 6:20:21 PM - granted resource PMCRA-MED01-TLD-0-ESL-1
9/11/2012 6:20:21 PM - estimated 0 Kbytes needed
9/11/2012 6:20:23 PM - started process bpbrm (4452)
9/11/2012 6:20:29 PM - end writing
access to the client was not allowed(59)

Regards,

Karthikeyan E

[Ashish-Sharma]

Check this thread

https://www-secure.symantec.com/connect/forums/status-code-59-access-client-was-not-allowed-0

Check artical

Backups fail with a status code 59: "access to the client was not allowed."

http://www.symantec.com/business/support/index?page=content&id=TECH18551

[Marianne]

You need a SERVER entry on the client PMCRAMSFADDS02 for Media Server PMCRA-MED01.

Confirm that Client can resolve media server's incoming IP address to same hostname that is in SERVER list.

To troubleshoot how Client resolves media server's IP address and how it compares it to SERVER entries, create bpcd log folder on client and retry backup. Check bpcd log.

[want2learn]

Dear Friends, Host entries are correct only. also the clients are resolving the ip and hostname properly. please find the attached the bpcd logs.

[want2learn]

Dear Friends, Host entries are correct only. also the clients are resolving the ip and hostname properly. please find the attached the bpcd logs.

[Marianne · Accepted solution]

Have you checked/verified SERVER entries on the client?

10:51:48.982 [11560.6784] <2> bpcd peer_hostname: Connection from host PNUDS (172.18.18.2) port 59107

Client is resolving IP address 172.18.18.2 as PNUDS.

Client does not have SERVER entry for PNUDS.

10:51:49.294 [11560.6784] <4> bpcd valid_server: PNUDS is not a master server

10:51:49.294 [11560.6784] <16> bpcd valid_server: PNUDS is not a media server either

Add SERVER entry on client for PNUDS.

[Will_Restore]

This from PMCRAMSFADDS02 shown in the original post ?  It's trying to connect to a different unknown server.

10:51:49.294 [11560.6784] <2> hosts_equal: gethostbyname failed for PNUDS: No such host is known.