08-05-2015 10:03 AM
Hi,
I'm unable to restore backups for a VM via the BAR console. It is basically a file server. I can see the Backups in the time line view mode, however I am unable to restore any one of them.(Screenshots are given below)
I've tried this from both the Master Server and the client, however both give the same error.
Warning shown in the BAR Console:
Snapshot client options:
VM: KVM
NBU Master and Media Server: Windows Server 2008 Standard
My NBU Master and Media server are the same.
VM Client Server: Windows Server 2012
Source and Destination client Hostnames are same, and NBU Server Hostname is also same as the one when taking backups.
08-05-2015 10:19 AM
Update: Please note that the error is only showing up for this client. All the other clients in the policy don't have this error.
08-05-2015 10:21 AM
Two things -
1. If you are trying to restore individual files and folders inside a VM, then did you select the "Enable File level recovery from VM backup" option in the policy.
2. What option are you selecting while browsing the files. There are multiple options under "Select for Restore". In order to select individual files and folder you need to select "Restore from Normal File". If you want to restore the complete VM then select "Virtual machine backup"
08-05-2015 10:24 AM
OK. If it shows only for one client it means the backup for this client might have failed to take individual files backup... Can you check the backup for this client if it was successful.
Also can you please post bpVMreq from the client where you open BAR GUI. If the log is not there, you need to create the folder bpVMreq and set the logging verbosty to 5.
08-05-2015 11:15 AM
Does this happen when you browse both vm and file level backups? Or just one of the two has the error?
Can you run bpimagelist -client "Client VM Name" -hoursago 800 -L to check if you got the right name.
08-05-2015 11:23 AM
Can you please guide me where to create the "bpVMreq"(on the master server or the client)? and how do I set the logging verbosity to 5? Do you mean the registry change as follows:
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\BACKUP
Value: vmcloglevel
Value type: DWORD
Unit: second
Input range: 1 to 6 (default = 0)
08-05-2015 01:27 PM
- I checked and it only happens on the file level backups.
- I also checked the bpimagelist -client "Client VM Name" -hoursago 800 -L command and it did give me a result. This proves that the name is right.
08-05-2015 01:45 PM
You need to create the log on the machine where you are trying to browse the backups using BAR GUI.
You can raise the verbosity either from admin console->host properties->logging OR with the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\VERBOSE set to 5
08-10-2015 09:09 AM
I've opened up a case with Symantec Support and will post the appropriate resolution when the issue has been resolved.
08-11-2015 01:31 AM
I am curious to see full policy config.
Please show us output of 'bppllist <policy-name> -L'.