BAR crashes (closes)

[Pangal]

BAR crashes (closed) when i select "Select folder for backup  ". It is a san media server

[Marianne]

You need to tell us more...

NBU version and patch level?

San Media Server OS version?

Java or Windows Admin Console?

[Pangal]

NBU 7.5

Windows server 2003 R2 X64 enterprise edition  service pack 2

[Pangal]

And windows admin console . The backup of server also failing with error code 13

Bpbkar logs

6:06:33.244 PM: [456.7964] <4> ov_log::OVInit: INF - Starting log file: C:\Program Files\Veritas\NetBackup\logs\BPBKAR\091313.log

6:06:33.244 PM: [456.7964] <4> ov_log::OVInit: GENERAL Log Level: 0
6:06:33.244 PM: [456.7964] <4> ov_log::OVInit: TCP Log Level: 0
6:06:33.244 PM: [456.7964] <4> ov_log::OVInit: INF - the log mutex: 632
BPBKAR  NetBackup Backup/Archive  7.5GA  [Jun 10 2013]
Copyright © 1993 - 2013 Symantec Corporation, All Rights Reserved.
All Rights Reserved.

6:06:33.244 PM: [456.7964] <2> WinMain: DAT - _pgmptr = 'C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe'
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - lpCmdLine = '-r 2678400 -ru root -dt 0 -to 0 -bpstart_time 1379076214 -clnt "".crisp.com -class Adhoc-"" -sched ADHOC -st FULL -bpstart_to 300 -bpend_to 300 -read_to 300 -ckpt_time 7200 -blks_per_buffer 512 -use_otm -nfsok -b ""_1379071452 -kl 28 -WOFB_enabled -WOFB_fim 0 -WOFB_usage 0 -WOFB_error 0 -ct 13 -use_ofb '
6:06:33.244 PM: [456.7964] <2> date_debug: DAT - timezone: India Standard Time, offset=-19800, dst: NONE
6:06:33.244 PM: [456.7964] <2> date_debug: DAT - current time: 1379075793, 9/13/2013 6:06:33 PM
6:06:33.244 PM: [456.7964] <2> date_debug: DAT - 01/01/94 UCT:  757382400, 1/1/1994 5:30:00 AM
6:06:33.244 PM: [456.7964] <2> date_debug: DAT - 07/01/94 UCT:  773020800, 7/1/1994 5:30:00 AM
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard input handle = 412
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard input handle is NOT resilient socket.
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard output handle = 836
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard output handle is NOT resilient socket.
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard error handle = 760
6:06:33.244 PM: [456.7964] <2> WinMain: DAT - standard error handle is NOT resilient socket.
6:06:33.291 PM: [456.7964] <4> tar_backup_tfi::create: INF - change time comparison:<disabled>
6:06:33.291 PM: [456.7964] <4> tar_backup::V_SetupJobData: INF - dwJobData: ffffffff
6:06:33.291 PM: [456.7964] <4> tar_backup::V_SetupJobData: INF -     dwJob: ffffffff
6:06:33.291 PM: [456.7964] <4> ncfLogConfiguration: INF - Module: libncf, Release: 7.5.0.6 , Build: 06/10/2013 19:55:39 CDT (20130610)
6:06:33.307 PM: [456.7964] <4> ncfLogConfiguration: INF - Windows version: 5.2.3790, Platform: 2 (Service Pack 2), Service pack: 2.0, Suite: 274, Product type: 3
6:06:33.307 PM: [456.7964] <4> ncfLogConfiguration: INF - Process architecture: 9, Page size: 4096, Process type: 8, Process level: 8664, Processor revision: 6
6:06:33.322 PM: [456.7964] <4> NcfString::logLocale: INF - Current code page: WINDOWS: 1252  (ANSI - Latin I), Max. character width: 1, Substitution character: 0x3F [?], Unicode substitution character: 0x003f [?.]
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - backup privileges enabled, previous = 0
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - restore privileges enabled, previous = 0
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - security privileges enabled, previous = 0
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - tcb privileges enabled, previous = 0
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - create token privileges enabled, previous = 0
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - user name: root
6:06:33.322 PM: [456.7964] <4> dos_backup::V_PreProcessing: INF - no access token: scheduled backup
6:06:33.322 PM: [456.7964] <2> ov_log::V_GlobalLog: WRN - ubsVerifyMIS():Microsoft Exchange Information Store is not installed.
6:06:33.322 PM: [456.7964] <2> ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0

6:16:19.068 PM: [860.8288] <4> ov_log::OVInit: INF - Starting log file: C:\Program Files\Veritas\NetBackup\logs\BPBKAR\091313.log

6:16:19.068 PM: [860.8288] <4> ov_log::OVInit: GENERAL Log Level: 0
6:16:19.068 PM: [860.8288] <4> ov_log::OVInit: TCP Log Level: 0
6:16:19.068 PM: [860.8288] <4> ov_log::OVInit: INF - the log mutex: 632
BPBKAR  NetBackup Backup/Archive  7.5GA  [Jun 10 2013]
Copyright © 1993 - 2013 Symantec Corporation, All Rights Reserved.
All Rights Reserved.

[Mark_Solutions]

Is it 7.5 or patched - it should really be patched up to date

I do not see any failure in that bpbkar log - do you have the job details?

Worth setting up bpcd and bpbkar logging to capture more information

Finally for now - when it clises does it write to the application event log on the server?

[Pangal · Accepted solution]

Hi,

          When it was first installed it was 7.5.0.6 , then i modified it to 7.5(By running 7.5) but still was not working

           I came across this article which i guess is the problem

http://www.symantec.com/business/support/index?page=content&id=TECH209546

Solution :

Removed Netbackup media server completely

Installed fresh media server (7.5) and it is working fine now