BMR Error

[NBU_NEWBIE]

Hi

I am getting the following error when running System State Backup on Windows Server 2008 R2

9/07/2011 3:09:37 a.m. - end Bare Metal Restore, Start Notify Script; elapsed time: 00:00:01
9/07/2011 3:09:37 a.m. - begin Bare Metal Restore, BMR Save
9/07/2011 3:09:37 a.m. - started process bpbrm (3492)
9/07/2011 3:09:44 a.m. - collecting BMR information
9/07/2011 3:09:44 a.m. - connecting
9/07/2011 3:09:46 a.m. - connected; connect time: 00:00:02
9/07/2011 3:09:46 a.m. - transferring BMR information to the master server
9/07/2011 3:09:46 a.m. - connecting
9/07/2011 3:09:46 a.m. - connected; connect time: 00:00:00
9/07/2011 3:09:49 a.m. - Error bpbrm(pid=3492) BMRERR: Received BMR error: Failed to discover System. (1)   
9/07/2011 3:09:49 a.m. - Error bpbrm(pid=3492) BMRERR: Received BMR error: BMR information discovery failed. (1)   
9/07/2011 3:09:49 a.m. - Error bpbrm(pid=3492) BMRERR: Did not receive bmr client request from SERVERNAME, status = -1
9/07/2011 3:09:49 a.m. - end writing
Status 26

Both the client and master server are running NBU 7.0.1. Any ideas on how to resolve this and why I am getting these errors.

Any help will be much appreciated.

Thanks

M

[Marianne]

You seem to have this option selected in the policy attributes:

"Collect disaster recovery information for Bare Metal Restore"

Is this because you want to use BMR for this client?

If YES, double-check that 7.0.1 is indeed installed on the client, as BMR support for 2008 was introduced in 7.0.1.  (http://www.symantec.com/docs/TECH125790 )

If NO, de-select the tick-box in policy attributes.

[venglinski]

Dear Newbie,

Please look at: http://www.symantec.com/business/support/index?page=content&id=TECH58686

Maybe you have a problem with hostname resolution.

You can read a Symantec NetBackup™ Bare Metal Restore™ Administrator's Guide, page 34.

Good luck!