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BMR 'Prepare to restore' fail

oughck
Level 4
Partner Accredited Certified

Hi All,

I am running win 2008 r2 with nbu 7.0.1 and ET2206134 hotfix appied. The BMR backup finish successfully with code 0. when i do a "Prepare to Restore", i got an error "cannot find trueimage date".

Digging around, i find this technote http://www.symantec.com/business/support/index?page=content&id=TECH89060&key=15056&actp=LIST.

i think my error is likely to be the 3rd scenario. the technote says to compare the entries in BMR master's /var/bmr/conf/CL with NBU master's /opt/openv/netbackup/db/images. However, my server is windows. where do i find the equivalent of /var/bmr/conf/CL in a windows machine?

Thanks alot.

CK

1 ACCEPTED SOLUTION

Accepted Solutions

Suchitra
Level 4
Employee

The hotfix that is mentioned here ET2206134 is in relevance with UEFI Boot systems. In case you have a Windows systems that is UEFI boot configured than BMR Prepare To Restore will fail in a similar way.

Unfortunately BMR yet doesn't support UEFI / GPT boot partitions hence it is unable to locate the EFI boot partition from the backup images. Hence the error during Prepare To Restore.

Thanks

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7 REPLIES 7

Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

You can get so many helpful thing from the below link

https://www-secure.symantec.com/connect/forums/bmr-dissimilar-disk-restore

Suchitra
Level 4
Employee

The hotfix that is mentioned here ET2206134 is in relevance with UEFI Boot systems. In case you have a Windows systems that is UEFI boot configured than BMR Prepare To Restore will fail in a similar way.

Unfortunately BMR yet doesn't support UEFI / GPT boot partitions hence it is unable to locate the EFI boot partition from the backup images. Hence the error during Prepare To Restore.

Thanks

oughck
Level 4
Partner Accredited Certified

Hi Suchitra,

 

Are u saying that Windows 2008 R2 cannot be BMR protected if it uses EFI boot partitions? The Symantec OS compatibility guide (http://www.symantec.com/business/support/index?page=content&id=TECH76648) states that win 2008 r2 is supported as BMR client. Is there a symantec technote that specifically says what you have just stated?

 

Thnks

CK

rizwan84tx
Level 6
Certified

Hi,

How is your policy configure? make sure that "ALL_LOCAL_DRIVES" directive is set for backup selection. BMR recovery needs 'Shadow Copy Components' and 'system state' in the backup image.

 

Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

you may exclude few drives from EXCLUDE if you dont want to take those drives except the above stated ?

rizwan84tx
Level 6
Certified

Yes!! Drives that does not required to be backed up can be added in Client Exclusion.

oughck
Level 4
Partner Accredited Certified

Hi guys,

I have selected the ALL_LOCAL_DRIVES directive in my backup policy. Thks

CK