BMR SRT creation failed with NBU 7.7.1 on Windows Server 2012 R2

 

I'm a using Netackup 7.7.1 on Windows Server 2012 R2.

The BMR Boot Server has the same version and is registered to the master server.

When I try to create a SRT the creation process shows me the following screen.

SRT.PNG

The following messages can  be found in the bmrsrt logs.

0,51216,125,125,1,1448977680221,3364,3392,0:,65:This host is registered as Boot server with its bmr master server,24:srtproc.cpp:LoadWizard(),1
0,51216,125,125,2,1448977715175,3364,720,0:,8:Entering,32:srtutils.cpp:ExtractWinPeImage(),1
0,51216,125,125,3,1448977715175,3364,720,0:,57Smiley Frustrateduccessfully inserted SRT record in local SRT record file,32:srtutils.cpp:ExtractWinPeImage(),1
0,51216,128,125,1,1448977788583,3364,720,0:,128:Value WinPe-System-Win64\ControlSet001\Services\Tcpip\Parameters\DisableDynamicUpdate is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,128,125,2,1448977788583,3364,720,0:,117:Value WinPe-System-Win64\ControlSet001\Services\Vds\Alignment\Between4_8GB is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,128,125,3,1448977788583,3364,720,0:,118:Value WinPe-System-Win64\ControlSet001\Services\Vds\Alignment\Between8_32GB is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,128,125,4,1448977788583,3364,720,0:,120:Value WinPe-System-Win64\ControlSet001\Services\Vds\Alignment\GreaterThan32GB is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,128,125,5,1448977788583,3364,720,0:,116:Value WinPe-System-Win64\ControlSet001\Services\Vds\Alignment\LessThan4GB is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,128,125,6,1448977788583,3364,720,0:,113:Value WinPe-System-Win64\ControlSet001\Services\TrustedInstaller\Start is not written because of a size mismatch.,40:regdbutils.cppSmiley Very HappyumpBmrValuesToRegistry(),1
0,51216,125,125,4,1448977821896,3364,720,0:,7:Exiting,32:srtutils.cpp:ExtractWinPeImage(),1
0,51216,125,125,5,1448977889273,3364,3392,0:,40:Exiting Successfully, line=8660 status=1,39:srtutils.cpp:IsInputValidForOperation(),1
0,51216,128,125,7,1448977898476,3364,2844,0:,95:File C:\TEMP\PC_Clnt\x64\Data5.cab is not present in the installable package. line=356, dwErr=0,29:CMsiDatabase::ExtractAllFiles,1
0,51216,128,125,8,1448977898476,3364,2844,0:,95:File C:\TEMP\PC_Clnt\x64\Data6.cab is not present in the installable package. line=356, dwErr=0,29:CMsiDatabase::ExtractAllFiles,1
0,51216,128,125,9,1448977898476,3364,2844,0:,95:File C:\TEMP\PC_Clnt\x64\Data7.cab is not present in the installable package. line=356, dwErr=0,29:CMsiDatabase::ExtractAllFiles,1
0,51216,128,125,10,1448977898476,3364,2844,0:,95:File C:\TEMP\PC_Clnt\x64\Data8.cab is not present in the installable package. line=356, dwErr=0,29:CMsiDatabase::ExtractAllFiles,1
0,51216,125,125,6,1448977915070,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,7,1448977915070,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,8,1448977915586,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,9,1448977915601,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,10,1448977915601,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,11,1448977915601,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,125,125,12,1448977915617,3364,2844,0:,45:No language dll found, defaulting to English.,27:srtutils.cpp:CopyNbuFiles(),1
0,51216,128,125,11,1448977915836,3364,2844,0:,96:File C:\TEMP\PC_Clnt\x64\Data5.cab is not present in the installable package. line=1191, dwErr=0,37:CMsiDatabase::ExtractComponentFromMsi,1
0,51216,128,125,12,1448977915836,3364,2844,0:,96:File C:\TEMP\PC_Clnt\x64\Data6.cab is not present in the installable package. line=1191, dwErr=0,37:CMsiDatabase::ExtractComponentFromMsi,1
0,51216,128,125,13,1448977915836,3364,2844,0:,96:File C:\TEMP\PC_Clnt\x64\Data7.cab is not present in the installable package. line=1191, dwErr=0,37:CMsiDatabase::ExtractComponentFromMsi,1
0,51216,128,125,14,1448977915836,3364,2844,0:,96:File C:\TEMP\PC_Clnt\x64\Data8.cab is not present in the installable package. line=1191, dwErr=0,37:CMsiDatabase::ExtractComponentFromMsi,1

 

The last 4 lines will repeat many times in the log.

Any clue as to how to fix this problem? Thanks!

 

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Hello Funghi, after searching

Hello Funghi,

after searching the symantec forum about your problem,

I found a similar problem related to the solaris platform.

https://www-secure.symantec.com/connect/forums/netbackup-bare-metal-restore-bmr-shared-resource-treesrt-creation-failed-error-installing-pbx

They stated that the os (mini-os) created by the SRT using the installation media was bugging with the netbackup client installation.

The solution was to test to create again the SRT with same OS instalation media , but in a sligltly different version. They found out that with a different update version the problem was solved.

Just check if the OS media need to be updated prior to creating the SRT.

 

best regards,

Cruisen

 

View solution in original post

5 Replies
Highlighted

Re: BMR SRT creation failed with NBU 7.7.1 on Windows Server 2012 R2

Please share the steps that you have followed up to this point. 

Highlighted

Re: BMR SRT creation failed with NBU 7.7.1 on Windows Server 2012 R2

please check the attachment file that will helpout you where you are doing wrong, though its older version but hopefully supportive.

 

Highlighted

Re: BMR SRT creation failed with NBU 7.7.1 on Windows Server 2012 R2

Hello Funghi,

Have you run the installation ' run as administrator" It sounds like the decompression has not worked correctly.

You need to do this if User Acces Control is activated on your server.

Best regards,

Cruisen

Highlighted

Re: BMR SRT creation failed with NBU 7.7.1 on Windows Server 2012 R2

We have installed the BMR Master Server on the Master Server and registered an additional Server as BMR Boot Server.

All of this was done with run as administrator.

Now we want to create a Shared Resource Tree.

We start the Shared Resource Tree Administration Wizard.

We choose 64Bit als plattform and give the wizard the path to the NBU7.7.1 x64 client MSI file.

Then the creation starts and ends with the error you see above.

It doesn't matter if we start the wizard with run as adminsistrator or without it.

Regards,

Funghi

Highlighted
Accepted Solution!

Hello Funghi, after searching

Hello Funghi,

after searching the symantec forum about your problem,

I found a similar problem related to the solaris platform.

https://www-secure.symantec.com/connect/forums/netbackup-bare-metal-restore-bmr-shared-resource-treesrt-creation-failed-error-installing-pbx

They stated that the os (mini-os) created by the SRT using the installation media was bugging with the netbackup client installation.

The solution was to test to create again the SRT with same OS instalation media , but in a sligltly different version. They found out that with a different update version the problem was solved.

Just check if the OS media need to be updated prior to creating the SRT.

 

best regards,

Cruisen

 

View solution in original post