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BMR boot server cannot perform restore preparation for client

helpdesk_ni
Level 3

When I try to initiate a prepare to restore of a windows 2k3 client I get error of the attach image: "The requested operation could not be completed. The server returned code 1. [Error] V-126-3 'bmrprep' could not complete the request operation. Please see logs for aditional información. [Info] V-126-43 Cleaning up. Please Wait"

Enviroment:

Veritas Netbackup Server 6.5.5 (master server / BMR boot server)
OS win2003 R2
Client win2003 (VMware, virtual machine)
SRT updated to version 6.5.5, same as client

Does anyone has seen similar problem?, I can´t find any documentation to solve it, any help?

Regards,
Oscar

2 REPLIES 2

AmolV
Level 5
From the bmrprep log it seems that there is no valid backup image of your client available with the master server.
Can you please verify if there is a "ALL_LOCAL_DRIVES" type of backup image available for your client?
Logging seems to be set at a very low level, try changing debug logging to 6 in nblog.conf and redo a bmrprep.

helpdesk_ni
Level 3
Hello AmoIV,

Until today, I have recieve the attached  logs (51216-126-1024108736-100205-0000000000.zip)  with the new debug logging, can you help me?

Regads,