Backup failing with 58

[Venki009]

Hi Team,

Backup failing with 58.

Telnet is not connecting from master server.

Everything is fine on client= no firewall,process running,pinging from client.

Thanks inadvance

[RamNagalla]

give us the more details

what it the netbackup version in client media and master server

what is the OS of each.

what is the output of bptestbpcd -client <clientname> -debug -verbose from media server

[Venki009]

Hi Nagalla,

Master
Linux, RedHat2.6.18
7.5.0.0.0.4
NetBackup
7.5
750000
/usr/openv/netbackup/bin
Linux 2.6.18-274.el5

Master and media are same

when iam using bpgetconfig -g clientname from master,the cmd is hang

Client :

NBU version 7.5

os linux 6.2 release

The bptestbpcd file is attached..

Thanks

[Venki009]

Hi,

client os: 2.6.32-431.11.2.el6.x86_64

Thanks

[RamNagalla]

Did you chek if bpcd and vnetd is runnin on the client 

bpps -x

try restarting the bpcd , vnetd and pbx in the client

also, created a bpcd log dir in the client and try connecting again..

all there are in belief that you are able to ping the IP SLBACKUP01 172.27.128.70 from the Master/media server

[Venki009]

Hi Nagalla,

yes its pinging from master,process running on client.

09/27/2014 19:49:36 - started process bpbrm (pid=308)

just job is hang at this process and i think after long time it getting failed .

Thanks

[RamNagalla · Accepted solution]

how about restarting the client services...?

did you try that yet...?

does bpcd log dir in client writing anything..?

also , 

try the below command and let me know how it works

bptestbpcd -client <clientname> -connect_options 0 1  2 -verbose -debug

[Marianne]

status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO SLBACKUP01 172.27.128.70 bpcd VIA pbx

            status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO SLBACKUP01 172.27.128.70 bpcd VIA vnetd

            status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 0.0.0.0 TO SLBACKUP01 172.27.128.70 bpcd

All connection attempts to PBX (port 1556), vnetd (port 13724) and bpcd (port 13782) failed.
Firewall. For sure.

Check if the Linux firewall (iptables) is stopped and disabled on this client.