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Backup failing with EC 58

Backup is getting failed for one server with EC 58.

Able to telnet ports (13782,13724,13720,1556) . Service are running fine.

Below are the job details.

 

5 Apr, 2019 6:00:04 PM - Info nbjm (pid=13656) starting backup job (jobid=276844) for client ctsintbmsvit, policy chn_tbm_windows_dcs_c2, schedule weekly-a
5 Apr, 2019 6:00:04 PM - Info nbjm (pid=13656) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=276844, request id:{335901C5-6B66-4605-B68C-A1C08A055046})
5 Apr, 2019 6:00:04 PM - requesting resource  dd1_chn_tbm_fs_bkp_stu
5 Apr, 2019 6:00:04 PM - requesting resource  ctsinwindbkp.NBU_CLIENT.MAXJOBS.ctsintbmsvit
5 Apr, 2019 6:00:04 PM - requesting resource  ctsinwindbkp.NBU_POLICY.MAXJOBS.chn_tbm_windows_dcs_c2
5 Apr, 2019 6:25:21 PM - Error bpbrm (pid=8688) [PROXY] Connecting host: ctsintbmvbkp01
5 Apr, 2019 6:25:21 PM - Error bpbrm (pid=8688) [PROXY] ConnectionId: {13D94D1A-D6A6-4BEA-ABC7-7F032A1E934C}:OUTBOUND
5 Apr, 2019 6:25:21 PM - Error bpbrm (pid=8688) [PROXY] pid: 2144
5 Apr, 2019 6:25:21 PM - Error bpbrm (pid=8688) [PROXY] Received status: 0
5 Apr, 2019 6:25:21 PM - Error bpbrm (pid=8688) Cannot connect to ctsintbmsvit
5 Apr, 2019 6:25:59 PM - Info bpbkar32 (pid=0) done. status: 58: can't connect to client
5 Apr, 2019 6:25:59 PM - end writing
5 Apr, 2019 10:45:26 PM - granted resource  ctsinwindbkp.NBU_CLIENT.MAXJOBS.ctsintbmsvit
5 Apr, 2019 10:45:26 PM - granted resource  ctsinwindbkp.NBU_POLICY.MAXJOBS.chn_tbm_windows_dcs_c2
5 Apr, 2019 10:45:26 PM - granted resource  MediaID=@aaaaR;DiskVolume=fs-su;DiskPool=dd1_chn_tbm_fs_bkp_dp;Path=fs-su;StorageServer=ctsintbmdd01;MediaServer=ctsintbmvbkp01
5 Apr, 2019 10:45:26 PM - granted resource  dd1_chn_tbm_fs_bkp_stu
5 Apr, 2019 10:55:17 PM - estimated 0 kbytes needed
5 Apr, 2019 10:55:17 PM - Info nbjm (pid=13656) resumed backup (backupid=ctsintbmsvit_1554467877) job for client ctsintbmsvit, policy chn_tbm_windows_dcs_c2, schedule weekly-a on storage unit dd1_chn_tbm_fs_bkp_stu
5 Apr, 2019 10:55:21 PM - started process bpbrm (pid=9640)
5 Apr, 2019 11:12:38 PM - Error bpbrm (pid=9640) [PROXY] Connecting host: ctsintbmvbkp01
5 Apr, 2019 11:12:38 PM - Error bpbrm (pid=9640) [PROXY] ConnectionId: {5A3379EF-EE59-4A3E-8857-F388BE41D17D}:OUTBOUND
5 Apr, 2019 11:12:38 PM - Error bpbrm (pid=9640) [PROXY] pid: 2144
5 Apr, 2019 11:12:38 PM - Error bpbrm (pid=9640) [PROXY] Received status: 0
5 Apr, 2019 11:12:38 PM - Error bpbrm (pid=9640) Cannot connect to ctsintbmsvit
5 Apr, 2019 11:12:44 PM - Info bpbkar32 (pid=0) done. status: 58: can't connect to client
5 Apr, 2019 11:12:44 PM - end writing
can't connect to client  (58)

 

And bpclntcmd -pn -verbose output. Please suggest

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -pn -verbose
A SSL connect failed. Status: 5 Msg: A non-recoverable I/O error occurred. The s
sl error queue was empty
: 7625
Can't connect to host CTSINWINDBKP: cannot connect on socket (25) 

11 Replies
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Re: Backup failing with EC 58

Hello,

bpclntcmd is showing status code 7625. Looks like corrupted certificate. Try hints here:

https://www.veritas.com/support/en_US/article.100039941

Regards

Michal

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Re: Backup failing with EC 58

Have you checked that Windows Firewall is disabled on the client?

Can you telnet from client to master server on port 1556? 
Is CTSINWINDBKP the master server?

 
ctsintbmvbkp01 seems to be the media server - have you tested port connectivity in both directions from client to media server and from media server to client? 

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Re: Backup failing with EC 58

Hello Marianne,
Windows firewall is off
Is CTSINWINDBKP the master server? YES
Can you telnet from client to master server on port 1556? YES

ctsintbmvbkp01 seems to be the media server - have you tested port connectivity in both directions from client to media server and from media server to client?

13720 port is not working from client to media and media to client rest all (13782,13724,1556) works both way (client to media and media to client)

 

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Re: Backup failing with EC 58

Hello,

do not miss my post ;-)

Regards

Michal

Highlighted

Re: Backup failing with EC 58

Hello Michal,

I haven't missed the post :-)

the nbcertcmd –listCertDetails functions properly

C:\Program Files\Veritas\NetBackup\bin>nbcertcmd.exe -listCertDetails
     Master Server : CTSINWINDBKP
           Host ID : 2340deed-1aa2-4728-af94-49d4787fb6e4
         Issued By : /CN=broker/OU=root@ctsinwindbkp/O=vx
     Serial Number : 0x68e14dff0000013d
       Expiry Date : Mar 29 06:28:43 2020 GMT
  SHA1 Fingerprint : 40:EC:40:8E:B1Smiley Very HappyF:EE:F9:5E:AC:E0Smiley Very Happy0Smiley Very Happy6:24:0A:94:38:04:FD:2E


Operation completed successfully.

Highlighted

Re: Backup failing with EC 58

Hello,

and what about nbcertcmd –listCACertDetails?

regards

Michal

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Re: Backup failing with EC 58

Hello Michal,

Please find below output

 

C:\Program Files\Veritas\NetBackup\bin>nbcertcmd.exe -listCACertDetails
      Subject Name : /CN=nbatd/OU=root@ctsinwindbkp/O=vx
        Start Date : Nov 13 16:17:53 2018 GMT
       Expiry Date : Nov 08 17:32:53 2038 GMT
  SHA1 Fingerprint : 4C:2DSmiley Very Happy2:68:6B:86:8FSmiley Very Happy7:13:FB:63:5E:A3:95:26:38:2F:68:03:7E


Operation completed successfully.

C:\Program Files\Veritas\NetBackup\bin>hostname
CTSINTBMSVIT

Highlighted

Re: Backup failing with EC 58

Hello,

seems to be for a support case opening.

Regards

M.

Highlighted

Re: Backup failing with EC 58

do u have multiple interfaces on eithr the master server or client machine.?

what do u see when u run “nbcertcmd -getcertificate -force” from the client.. does it point to any conflict with IP addresses.?

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Re: Backup failing with EC 58

Please find below output

 

C:\Program Files\Veritas\NetBackup\bin>nbcertcmd.exe -getcertificate -force
The target server ctsinwindbkp.cts.com could not be authenticated.
The server name does not match any of the host names listed in the server's cert
ificate.
Names listed in the server's certificate are:
DNS:ctsinwindbkp
nbcertcmd: The -getCertificate operation failed for server ctsinwindbkp.cts.com.

EXIT STATUS 8509: The specified server name was not found in the web service cer
tificate

Re: Backup failing with EC 58

Corrected the master server entries in regedit but still the communication is failing.

 

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -pn -verbose
A SSL connect failed. Status: 5 Msg: A non-recoverable I/O error occurred. The s
sl error queue was empty
: 7625
Can't connect to host ctsinwindbkp: cannot connect on socket (25)