Backup failing with error code 13

[wannawin]

Hello Team.

Master server os is Solaris 10 and NBU version is 6.5.4

client OS is windows 2003 and NBU version is 6.5.3

Backup is going through media server and its failing with error code 13.

Job details..

05/22/2013 16:57:02 - requesting resource hqub5507_TLD4
05/22/2013 16:57:02 - requesting resource hqub5500.NBU_CLIENT.MAXJOBS.hqsm5525
05/22/2013 16:57:02 - requesting resource hqub5500.NBU_POLICY.MAXJOBS.NT-OS-05-List-ALL-altsite1_hqsm5525
05/22/2013 16:57:03 - granted resource  hqub5500.NBU_CLIENT.MAXJOBS.hqsm5525
05/22/2013 16:57:03 - granted resource  hqub5500.NBU_POLICY.MAXJOBS.NT-OS-05-List-ALL-altsite1_hqsm5525
05/22/2013 16:57:03 - granted resource  HS1345
05/22/2013 16:57:03 - granted resource  TLD4_Drive11
05/22/2013 16:57:03 - granted resource  hqub5507_TLD4
05/22/2013 16:57:03 - estimated 0 kbytes needed
05/22/2013 16:57:03 - begin Parent Job
05/22/2013 16:57:03 - begin Snapshot: Start Notify Script
05/22/2013 16:57:03 - started process RUNCMD (pid=26444)
05/22/2013 16:57:03 - ended process 0 (pid=26444)
Operation Status: 0
05/22/2013 16:57:03 - end Snapshot: Start Notify Script; elapsed time 0:00:00
05/22/2013 16:57:03 - begin Snapshot: Step By Condition
Operation Status: 0
05/22/2013 16:57:03 - end Snapshot: Step By Condition; elapsed time 0:00:00
05/22/2013 16:57:03 - begin Snapshot: Stream Discovery
Operation Status: 0
05/22/2013 16:57:03 - end Snapshot: Stream Discovery; elapsed time 0:00:00
05/22/2013 16:57:03 - begin Snapshot: Read File List
Operation Status: 0
05/22/2013 16:57:03 - end Snapshot: Read File List; elapsed time 0:00:00
05/22/2013 16:57:03 - begin Snapshot: Create Snapshot
05/22/2013 16:57:04 - started process bpbrm (pid=20938)
05/22/2013 16:57:07 - begin Create Snapshot
05/22/2013 18:35:42 - Error bpbrm (pid=20938) socket read failed: errno = 131 - Connection reset by peer
05/22/2013 18:35:44 - end writing
Operation Status: 13
05/22/2013 18:35:44 - end Create Snapshot; elapsed time 1:38:37
05/22/2013 18:35:44 - begin Snapshot: Stop On Error
Operation Status: 0
05/22/2013 18:35:44 - end Snapshot: Stop On Error; elapsed time 0:00:00
05/22/2013 18:35:44 - begin Snapshot: Delete Snapshot On Exit
Operation Status: 0
05/22/2013 18:35:44 - end Snapshot: Delete Snapshot On Exit; elapsed time 0:00:00
05/22/2013 18:35:44 - begin Snapshot: End Notify Script
05/22/2013 18:35:44 - started process RUNCMD (pid=21977)
05/22/2013 18:35:44 - ended process 0 (pid=21977)
Operation Status: 0
05/22/2013 18:35:44 - end Snapshot: End Notify Script; elapsed time 0:00:00
Operation Status: 13
05/22/2013 18:35:44 - end Snapshot: Create Snapshot; elapsed time 1:38:41
file read failed (13)
 

[Marianne]

All we can see is that snapshot failed. 

What is in policy Backup Selection?
If ALL-LOCAL_DRIVES, enable multiple data streams to see which stream is failing.

Check/verify that VSS is selected as snapshot provider for this client:
Host Properties -> Master Server -> Client Attributes -> Add or select Client name. 
Click on Windows Open File Backup tab.
Select Use Microsoft Volume Shadow Copy Service (VSS).

Enable bpfis and bpbkar logs on client.
Post logs as File attachments after next failure.

[wannawin]

Hello Marianne.

Backup selection is ALL_LOCAL_DRIVES and multistreaming is enabled but backup is failed without generating child stream.

VSS is selected and and all writers are stable..

C:\Documents and Settings\a-80091802>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {ac69da7f-d163-4de6-a527-900b9cfbf292}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {49937432-dae4-4b73-ac93-e27229f87267}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {3c95fa9f-d1af-42e0-a924-7e74ad1694e7}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {19bb06fe-0699-493a-9de5-718ad0132a65}
   State: [1] Stable
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {4ca910dd-ec15-49eb-ba17-21430fbb2558}
   State: [1] Stable
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {b7ed3c71-923a-4a40-b1ff-8003353ccb2f}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {ed06868c-3701-4389-bb80-e4023e984673}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {6acbfb84-366c-4ad1-bcff-8d1ee22f70bc}
   State: [1] Stable
   Last error: No error

bpfis logs has been attached..

[Gautier_Leblanc]

Hi,

Have you enough free space on client's drive to generate Snapshots ?

[wannawin]

Hi.

There is 19 Gb fress space on C:\ and 119 gb free space on E:\ and 23 Gb free space on F:\

[wannawin]

Hello Gautier.

How much space is required to generate snapshot..?

[Marianne]

00:00:14.570 [6684.9000] <4> bpfis: INF - BACKUP START 6684

01:51:02.273 [4560.6780] <16> bpfis: ERR - Timed out waiting for file list

Snapshot creation is taking way too long...

Test snapshot creation from cmd - See http://www.symantec.com/docs/TECH47808 and http://www.symantec.com/docs/HOWTO43657 

[wannawin]

Hello Marianne.

Below is the output..

C:\>vssadmin create shadow /for=C:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Successfully created shadow copy for 'C:\'
    Shadow Copy ID: {51684ec6-22b0-4eea-a959-625c00d405c7}
    Shadow Copy Volume Name: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy21

C:\>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Contents of shadow copy set ID: {2a805ee5-209d-414a-bde7-0d5b2a09d61d}
   Contained 1 shadow copies at creation time: 5/23/2013 7:25:57 AM
      Shadow Copy ID: {51684ec6-22b0-4eea-a959-625c00d405c7}
         Original Volume: (C:)\\?\Volume{01f278eb-97c1-11de-85a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy21
         Originating Machine: hqsm5525.Hospira.corp
         Service Machine: hqsm5525.Hospira.corp
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

C:\>vssadmin delete shadows /for=C:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Do you really want to delete 1 shadow copies (Y/N): [N]?

C:\>y
'y' is not recognized as an internal or external command,
operable program or batch file.

C:\>vssadmin delete shadows /for=C:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Do you really want to delete 1 shadow copies (Y/N): [N]? y

Successfully deleted 1 shadow copies.

[Gautier_Leblanc]

It depends of your drives sizes... 15% sounds good for example...

I'm surprised by your error : "bpfis: ERR - Timed out waiting for file list". I don't know where it come from :\

[Marianne]

So, you have tested snapshot of C:\

Policy is trying to snapshot of all these simultaneously:

00:00:14.570 [6684.9000] <2> bpfis main: receive filelist:<Shadow Copy Components:\> 
00:00:14.570 [6684.9000] <2> bpfis main: receive filelist:<C:\> 
00:00:14.570 [6684.9000] <2> bpfis main: receive filelist:<E:\> 
00:00:14.570 [6684.9000] <2> bpfis main: receive filelist:<F:\> 

[wannawin]

Hi Marianne.

can we try for E:\ and F:\ even..

[wannawin]

Hello Marianne.

Please find below..

C:\>vssadmin create shadow /for=E:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Successfully created shadow copy for 'E:\'
    Shadow Copy ID: {b8f6184e-1be8-4ace-bbd0-2344f47c2ae4}
    Shadow Copy Volume Name: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy22

C:\>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Contents of shadow copy set ID: {e4d21cde-3c61-4be2-9b9e-83ed021a4042}
   Contained 1 shadow copies at creation time: 5/23/2013 8:02:16 AM
      Shadow Copy ID: {b8f6184e-1be8-4ace-bbd0-2344f47c2ae4}
         Original Volume: (E:)\\?\Volume{6d4aa81f-9987-11de-838a-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy22
         Originating Machine: hqsm5525.Hospira.corp
         Service Machine: hqsm5525.Hospira.corp
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

C:\>vssadmin delete shadows /for=E:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Do you really want to delete 1 shadow copies (Y/N): [N]? y

Successfully deleted 1 shadow copies..

C:\>vssadmin create shadow /for=F:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Successfully created shadow copy for 'F:\'
    Shadow Copy ID: {d9a9aaaf-3cc0-4b23-b8a6-01cfa7da8339}
    Shadow Copy Volume Name: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy23

C:\>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Contents of shadow copy set ID: {2e7af4b2-2723-4bd5-a5ef-74233ada8fc2}
   Contained 1 shadow copies at creation time: 5/23/2013 8:04:59 AM
      Shadow Copy ID: {d9a9aaaf-3cc0-4b23-b8a6-01cfa7da8339}
         Original Volume: (F:)\\?\Volume{6d4aa820-9987-11de-838a-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy23
         Originating Machine: hqsm5525.Hospira.corp
         Service Machine: hqsm5525.Hospira.corp
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

C:\>vssadmin delete shadows /for=F:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Do you really want to delete 1 shadow copies (Y/N): [N]? y

Successfully deleted 1 shadow copies.

[huanglao2002 · Accepted solution]

Can you try to disable "backup open file" function to test the backup?

[wannawin]

Hi Huanglao.

If i disable WOFB then is there any harm.

will it backup system state/shadow copy after disable WOFB.

[wannawin]

Thanks Huanglao

[huanglao2002]

Most of applicaion don't hold a file alone.

If backup job is ok,and the log report don't show error. I think the backup is ok,and you can do a restore test.

[huanglao2002]

My pleasure.