Backup failing with status 59

[Bharath_Achar]

Detailed status:

09/18/2012 20:00:40 - started process bpbrm (pid=24524)
09/18/2012 20:00:55 - Error bpbrm (pid=24524) cannot connect to samgctf06.advancemags.com Operation now in progress (115)
09/18/2012 20:00:56 - Info bpbkar (pid=0) done. status: 58: can't connect to client
09/18/2012 20:00:56 - end writing
Operation Status: 58

Ouput of bptestbpcd

bptestbpcd -verbose -debug -client samgctf06.advancemags.com

16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1527: 0: in failed file cache: -2 0xfffffffffffffffe
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1528: 0: in failed file cache name: ADIDag.ailocal.com
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1529: 0: in failed file cache service: NULL
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1223: 0: vnet_cached_getaddrinfo_and_update() failed: 6 0x00000006
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2937: 0: vnet_cached_getaddrinfo() failed: 6 0x00000006
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2938: 0: vnet_cached_getaddrinfo() failed: -2 0xfffffffffffffffe
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2939: 0: vnet_cached_getaddrinfo() failed: ADIDag.ailocal.com
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1476: 0: in failed cache: -2 0xfffffffffffffffe
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1477: 0: in failed cache name: ADIDag.ailocal.com
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1478: 0: in failed cache service: NULL
16:28:07.176 [25373] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1223: 0: vnet_cached_getaddrinfo_and_update() failed: 6 0x00000006
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2945: 0: vnet_cached_getaddrinfo() failed: 6 0x00000006
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2946: 0: vnet_cached_getaddrinfo() failed: -2 0xfffffffffffffffe
16:28:07.176 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2947: 0: vnet_cached_getaddrinfo() failed: ADIDag.ailocal.com
16:28:07.225 [25373] <2> vnet_pbxConnect: pbxConnectEx Succeeded
16:28:07.225 [25373] <2> logconnections: BPCD CONNECT FROM 10.207.80.10.36620 TO 10.203.2.44.1556 fd = 3
16:28:07.225 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1476: 0: in failed cache: -2 0xfffffffffffffffe
16:28:07.225 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1477: 0: in failed cache name: ADIDag.ailocal.com
16:28:07.225 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1478: 0: in failed cache service: NULL
16:28:07.225 [25373] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1223: 0: vnet_cached_getaddrinfo_and_update() failed: 6 0x00000006
16:28:07.225 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2945: 0: vnet_cached_getaddrinfo() failed: 6 0x00000006
16:28:07.225 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2946: 0: vnet_cached_getaddrinfo() failed: -2 0xfffffffffffffffe
16:28:07.226 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2947: 0: vnet_cached_getaddrinfo() failed: ADIDag.ailocal.com
16:28:07.274 [25373] <2> vnet_pbxConnect: pbxConnectEx Succeeded
16:28:07.313 [25373] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 10.207.80.10.54091 TO 10.203.2.44.1556 fd = 4
16:28:07.313 [25373] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
16:28:07.561 [25373] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: 55796
1 1 1
10.207.80.10:36620 -> 10.203.2.44:1556
16:28:07.739 [25373] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6646: 0: fopen() failed: 2 0x00000002
16:28:07.739 [25373] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6647: 0: fopen() failed: /usr/openv/var/host_cache/1ff/ffffffff+vnetd,1,1,0,1,0+.txt
10.207.80.10:54091 -> 10.203.2.44:1556
16:28:07.769 [25373] <2> bpcr_get_peername_rqst: Server peername length = 26
16:28:07.814 [25373] <2> bpcr_get_hostname_rqst: Server hostname length = 25
16:28:07.859 [25373] <2> bpcr_get_clientname_rqst: Server client name length = 25
16:28:07.904 [25373] <2> bpcr_get_version_rqst: bpcd version: 07100004
16:28:07.926 [25373] <2> bpcr_get_platform_rqst: Server client platform length = 7
16:28:07.970 [25373] <2> bpcr_get_version_rqst: bpcd version: 07100004
16:28:08.020 [25373] <2> bpcr_patch_version_rqst: theRest == > <
16:28:08.042 [25373] <2> bpcr_get_version_rqst: bpcd version: 07100004
16:28:08.132 [25373] <2> bpcr_patch_version_rqst: theRest == > <
16:28:08.154 [25373] <2> bpcr_get_version_rqst: bpcd version: 07100004
PEER_NAME = slcnpde089.advancemags.com
HOST_NAME = samgctf06.advancemags.com
CLIENT_NAME = samgctf06.advancemags.com
VERSION = 0x07100004
PLATFORM = win_x64
PATCH_VERSION = 7.1.0.4
SERVER_PATCH_VERSION = 7.1.0.4
MASTER_SERVER = slcnpde089.advancemags.com
EMM_SERVER = slcnpde089.advancemags.com
16:28:08.242 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1476: 0: in failed cache: -2 0xfffffffffffffffe
16:28:08.242 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1477: 0: in failed cache name: ADIDag.ailocal.com
16:28:08.242 [25373] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1478: 0: in failed cache service: NULL
16:28:08.242 [25373] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1223: 0: vnet_cached_getaddrinfo_and_update() failed: 6 0x00000006
16:28:08.242 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2945: 0: vnet_cached_getaddrinfo() failed: 6 0x00000006
16:28:08.242 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2946: 0: vnet_cached_getaddrinfo() failed: -2 0xfffffffffffffffe
16:28:08.242 [25373] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2947: 0: vnet_cached_getaddrinfo() failed: ADIDag.ailocal.com
16:28:08.289 [25373] <2> vnet_pbxConnect: pbxConnectEx Succeeded
16:28:08.324 [25373] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 10.207.80.10.51143 TO 10.203.2.44.1556 fd = 5
16:28:08.324 [25373] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
16:28:08.578 [25373] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: 55798
10.207.80.10:51143 -> 10.203.2.44:1556
<2>bptestbpcd: EXIT status = 0
16:28:08.724 [25373] <2> bptestbpcd: EXIT status = 0

[Marianne]

Status 58 or 59?

Do you have separate master and media server? If so, have you tested from media server as well?

Please ensure that bpcd folder exists in ....netbackup/logs folder on the client.

Retry backup. 
If it fails again, copy log file in bpcd folder to bpcd.txt and post here as file attachment.

[Bharath_Achar]

Yes,

We have 1 master and 4 media server including master as media server.

Regards,

Bharath 

[Bharath_Achar]

From GUI it is showing 59 but in detail status it is showing 58.

[Marianne · Accepted solution]

Please do bptestbpcd from all media servers that can backup this client.

Please post client's bpcd log.

This will tell us how client is resolving incoming IP address from the server, comparison with SERVER entries,  if successful, connect-back attempt.

PS: Have you made recent updates to hosts file(s) on any of the servers or client?
If so, please bear in mind that NBU refreshes host_cache once every hour.
Updates to hosts files should always be followed by 'bpclntcmd -clear_host_cache'.

[Bharath_Achar]

Thank you very much.

Added the MSDP server to server list .

The issue has been resolved .

[chandrasekarmp]

Hello Bharath....

is your issue resolved after you added MSDP to server list? if so mark it as solution and close this thread.

all 58 and 59 errors shou;d be investigated with media server and client logs. most of the issues will gets fixed when you have proper routing and DNS entires are in place.

hope this helps you..