cancel
Showing results for 
Search instead for 
Did you mean: 

Backup failure with error code 12

ankur1809
Level 5

Backup failure with error code 12:

 

11/13/2014 22:29:57 - Info nbjm (pid=49490) starting backup job (jobid=11233) for client hmsalca, policy PROD_REMOTE_SERVERS, schedule DLY_DIFF
11/13/2014 22:29:57 - Info nbjm (pid=49490) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=11233, request id:{E354AFB0-6BB6-11E4-9C4D-1B958C69B051})
11/13/2014 22:29:57 - requesting resource stu_disk_nbulv1
11/13/2014 22:29:57 - requesting resource nbulv1.NBU_CLIENT.MAXJOBS.hmsalca
11/13/2014 22:29:57 - requesting resource nbulv1.NBU_POLICY.MAXJOBS.PROD_REMOTE_SERVERS
11/13/2014 22:29:57 - granted resource  nbulv1.NBU_CLIENT.MAXJOBS.hmsalca
11/13/2014 22:29:57 - granted resource  nbulv1.NBU_POLICY.MAXJOBS.PROD_REMOTE_SERVERS
11/13/2014 22:29:57 - granted resource  MediaID=@aaaad;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nbulv1;Path=PureDiskVolume;StorageServer=nbulv1;MediaServer=nbulv1
11/13/2014 22:29:57 - granted resource  stu_disk_nbulv1
11/13/2014 22:29:58 - estimated 0 kbytes needed
11/13/2014 22:29:58 - Info nbjm (pid=49490) started backup (backupid=hmsalca_1415939398) job for client hmsalca, policy PROD_REMOTE_SERVERS, schedule DLY_DIFF on storage unit stu_disk_nbulv1
11/13/2014 22:29:59 - started process bpbrm (pid=45102)
11/13/2014 22:30:14 - Info bpbrm (pid=45102) hmsalca is the host to backup data from
11/13/2014 22:30:14 - Info bpbrm (pid=45102) reading file list for client
11/13/2014 22:30:17 - Info bpbrm (pid=45102) accelerator enabled
11/13/2014 22:30:28 - connecting
11/13/2014 22:30:34 - Info bpbrm (pid=45102) starting bpbkar on client
11/13/2014 22:30:34 - connected; connect time: 0:00:00
11/13/2014 22:30:39 - Info bpbkar (pid=17888) Backup started
11/13/2014 22:30:39 - Info bpbrm (pid=45102) bptm pid: 45621
11/13/2014 22:30:39 - Info bpbkar (pid=17888) change time comparison:<enabled>
11/13/2014 22:30:39 - Info bpbkar (pid=17888) accelerator enabled backup, archive bit processing:<disabled>
11/13/2014 22:30:39 - Info bptm (pid=45621) start
11/13/2014 22:30:40 - Info bptm (pid=45621) using 262144 data buffer size
11/13/2014 22:30:40 - Info bptm (pid=45621) using 30 data buffers
11/13/2014 22:30:40 - Info nbulv1 (pid=45621) Using OpenStorage client direct to backup from client hmsalca to nbulv1
11/13/2014 22:30:40 - Info bpbkar (pid=17888) will attempt to use change journal data for <C:\>
11/13/2014 22:30:53 - begin writing
11/13/2014 22:31:33 - Info bpbkar (pid=17888) not using change journal data for <C:\>: unable to validate change journal usage <reason=previous backup wasn't a successful backup>
11/13/2014 22:31:33 - Info bpbkar (pid=17888) not using change journal data for enumeration for <C:\> but will use it for change detection
11/13/2014 22:38:02 - Info bpbkar (pid=17888) 5000 entries sent to bpdbm
11/13/2014 22:44:46 - Error bptm (pid=45621) image copy failed: error 2060002: memory allocation
11/13/2014 22:44:46 - Info bpbkar (pid=17888) accelerator sent 3254163968 bytes out of 3297594368 bytes to server, optimization 1.3%
11/13/2014 22:44:46 - Info bpbkar (pid=17888) bpbkar waited 5895 times for empty buffer, delayed 32719 times.
11/13/2014 22:45:14 - Critical bptm (pid=45621) sts_close_handle failed: 2060017 system call failed
11/13/2014 22:45:14 - Info nbulv1 (pid=45621) StorageServer=PureDisk:nbulv1; Report=PDDO Stats for (nbulv1): scanned: 3212625 KB, CR sent: 4445 KB, CR sent over FC: 0 KB, dedup: 99.9%, cache disabled
11/13/2014 22:45:14 - Critical bptm (pid=45621) sts_close_server failed: error 2060005 object is busy, cannot be closed
11/13/2014 22:45:17 - Error bptm (pid=45621) media manager terminated by parent process
11/13/2014 22:45:17 - Error bpbrm (pid=45102) could not send server status message
11/13/2014 22:45:21 - Info bpbkar (pid=17888) done. status: 13: file read failed
11/13/2014 22:45:21 - end writing; write time: 0:14:28
file read failed  (13)

 

1 REPLY 1

Marianne
Level 6
Partner    VIP    Accredited Certified

 Error bptm (pid=45621) image copy failed: error 2060002: memory allocation

Tel us more about the MSDP media server.
By the looks of it Windows (version?) 
and NBU 7.6 (patch version?)

Is this a separate, dedicated media server?
Or master/media server?

Memory on this server?
CPU on this server?

How many other jobs were active for this media server at the time?
Only this job failing or others as well?

Have you verified minimum requirements for MSDP media server and/or master server requirements?