Backup failure with error "could not set user id for process(31)"

[Dharsana]

Hi All,

Master server - windows server 2008 NBU 7.5 

One of the client backup started to fail with error "could not set user id for process(31)".. Backup was running fine before.

There is no much suggestions for this error in symantec portal. only found below technote.
https://support.symantec.com/en_US/article.TECH87495.html 

As per update from Windows admin, there is no change in language/locale setting.

Need help to fix this failure

[Jaime_Vazquez]

Is the backup being performed a Server side backup (from a NBU policy) or a client side backup, using the Backup/Archive/Restore GUI?

For client side backups, ensure the request is initiated by user with administrator authority.

For server and client side backups, check/verify the UAC settings for the client.

The NBU Status code reference shows:

Explanation: Could not set the user ID of a process to the user ID of the requesting
user. NetBackup runs client processes as the requesting user.

Recommended Action: Check the NetBackup All Log Entries report for clues on
where and why the failure occurred. For detailed troubleshooting information,
create a debug log directory for the process that you think may have returned
this status code. Then, retry the operation and check the resulting debug log.

Use the steps in the "Recommended Action" section and see if that helps. Also, what changes were made to the client prior to getting the failed backup errors?  Static working environments do not  begin to fail on their own.

[Jaime_Vazquez]

I want to add the the artilce you noted in your posting is rather old. It was last updated on January 15, 2010 and predates the release of NBU 7.5.

[Deb_Wilmot]

Can you please share a section of the bpbkar log from the failing client?

[Dharsana]

Hi Jaime,

It is an user backup, triggered by Script from client server.

Hi Deb,

will increase the verbose and post the logs.

[Dharsana]

Hi Deb, Versbose was 5 only. please find the bpbkar log

[Marianne · Accepted solution]

Please tell us more about what the script is doing. 

We can see that the issue is with user name x-revadmin.

Can this user logon to the the client and manually run this script?

If this is working, the sysadmin needs to check what is different when the script is started without the user logged on.

[Dharsana]

Script is normal backup command 

"c:
cd \Program Files\Veritas\NetBackup\bin
bpbackup -p ESSBASE_whbrtwrmprod02 -s Monthly -S WHBRTWNBU01 -t 13 F:\EPMBackup
exit"

Will check is there any issue with " x-revadmin " account.

[Dharsana]

Thanks Marianne. looks like x-revadmin account had login issue and now it is working fine, And backup completing.