Backups failing with (49) client did not start in Netbackup 7.7.2 Version

[Naveen_Sunkari]

Hi Team,

Can any one provide the solution my backups are failing with  (49) client did not start  netbackup version 7.7.2 and Linux Master server. 

Error Message:

01/18/2017 03:25:51 - Error bpbrm (pid=16112) client <client name> aborted

01/18/2017 03:25:51 - Info bpbrm (pid=7353) sending message to media manager: STOP BACKUP <Client Name>_1484737230

01/18/2017 03:25:53 - Info bpbrm (pid=7353) media manager for backup id <Client Name>_1484737230 exited with status 90: media manager received no data for backup image

01/18/2017 03:25:53 - end writing; write time: 0:05:02

01/18/2017 10:33:23 - job 3785025 was restarted as job 3790770

client did not start  (49)

[Marianne]

Are ALL backups failing or just for this client?

What is client OS and NBU version?

Can you confirm that NBU is up and running on the client?

Do you have bpcd and bpbkar log folders on the client?

[Naveen_Sunkari]

Hi 

Netbackup Version 7.7.2

OS Version in Client and Media and Master server is Linux.

Master server is up and runing fine, backups failing on perticular media server not only perticular client, multiple clients failing with same error on perticular media server ( Media Server OS is linux )

[Marianne]

Status 49 normally points to a problem on a client.

Since you have isolated the problem to a specific media server - do the same backups work when they run through another media server?

Please ensure that all of these log folders exist on the problematic media server:

bpcd
bpbrm 
bptm

The logs will confirm the process flow starting with connection from the master, then handing over to bpbrm and bpbrm initiating comms with client(s) and bptm.

Level 3 logs should be fine. 

In the meantime - see if this TN maybe helps if applied to the media server (i.e check hosts file on media server):  http://www.veritas.com/docs/000036816