12-21-2014 09:32 PM
Hi
One of the client backup are failling with the error :client/server handshaking failed(26)
What are steps have to foolow to clear this error
Again Backup was started But it was queued in Job state details it was showing (Required media server is offline for tape )
What are the procedure to trouble shoot.
Solved! Go to Solution.
12-22-2014 01:45 PM
12-21-2014 10:14 PM
Article:TECH168379 | | | Created: 2011-08-30 | | | Updated: 2011-11-08 | | |
Article URL http://www.symantec.com/docs/TECH168379
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12-21-2014 10:15 PM
Hi
This can also be caused by timeouts on busy systems
You can increase the Media server connection timeout on the Master server host properties and also add
the proxy receive timeout file as I mentioned in this post
https://www-secure.symantec.com/connect/forums/vol...
Just translate the path from Unix to windows - it is valid on both
The keep alive settings can also be set but in windows are done by registry settings under HKLM/system/currentcontrolset/services/tcpip/parameters
Google it for the MS KB article about these settings - don't have access to give you the link at the moment
Hope this helps
https://www-secure.symantec.com/connect/forums/media-server-offline-tape#comment-6619421
12-21-2014 10:24 PM
check the ping and also firewall
also paste the error details here
12-21-2014 11:59 PM
What type of backup you are performing ? If its any application based backup...crendentials change may cuase this issue...please chek with application team.
12-22-2014 01:45 PM