02-14-2012 06:29 AM
Hi all experts,
we have Netbackup 6.5.5 on Solaris SPARC 64 bit machine. We having this above issues suddenly yesterday while trying to re install the robotic library thru GUI interface. I will appreciate if someone can share the solutions.
02-14-2012 06:36 AM
# /usr/openv/volmgr/bin/tpautoconf -a
Cannot discover devices. See the Troubleshooting Guide for details.
02-14-2012 06:41 AM
Did anyone run any discovery commands from cmd and send output fo a file?
I have seen the following happening with other NBU commands at customers' site:
cd folder
command >command
This will result in new 0-byte size file...
So, if anyone did the following for example:
cd /usr/openv/volmgr/bin
tpautoconf -t >tpautoconf
The tpautoconf binary will be overwritten with empty file called tpautoconf.
Check for files in /usr/openv/volmgr/bin that are 0-byte size.
Please also try to run the following commands from cmd:
cd /usr/openv/volmgr/bin
scan
sgscan
tpautoconf -t
02-14-2012 07:08 AM
------------------------------------------------------------
Device Name : "/dev/sg/c1t0l0"
Passthru Name: "/dev/sg/c1t0l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "QUANTUM PX500 001A"
Vendor ID : "QUANTUM "
Product ID : "PX500 "
Product Rev: "001A"
Serial Number: "QP0735BDC00023"
WWN : ""
WWN Id Type : 0
Device Identifier: "QUANTUM PX500 QP0735BDC00023"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 2
Number of Slots : 32
Number of Media Access Ports: 6
Drive 1 Serial Number : "MXP074960P"
Drive 2 Serial Number : "HU10630PRA"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c1t1l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 3-SCSI G57Z"
Vendor ID : "HP "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G57Z"
Serial Number: "MXP074960P"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/1cbn"
Passthru Name: "/dev/sg/c1t2l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "HP Ultrium 3-SCSI G57Z"
Vendor ID : "HP "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G57Z"
Serial Number: "HU10630PRA"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 16
Removable : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
# # #
# # # sgscan
/dev/sg/c0t0l0: Disk (/dev/rdsk/c0t0d0): "SEAGATE ST973402SSUN72G"
/dev/sg/c0t1l0: Disk (/dev/rdsk/c0t1d0): "SEAGATE ST973402SSUN72G"
/dev/sg/c1t0l0: Changer: "QUANTUM PX500"
/dev/sg/c1t1l0: Tape (/dev/rmt/0): "HP Ultrium 3-SCSI"
/dev/sg/c1t2l0: Tape (/dev/rmt/1): "HP Ultrium 3-SCSI"
#
#
#
# tpautoconf -t
#
-r-xr-xr-x 1 root bin 0 Feb 14 10:14 tpautoconf
-r-xr-xr-x 1 root bin 12655 Feb 13 17:45 tpconfig
02-14-2012 07:30 AM
The error itself is covered by this tech note:
http://www.symantec.com/docs/HOWTO51397
The summary of actions to try are:
Run tpautoconf -get_gdbhost on other hosts.
Set the EMM server name with:
tpautoconf -set_gdbhost host_name
where host_name is the host name returned by tpautoconf -get_gdbhost
Also make ssure you are logged in as root when running the command
02-14-2012 08:16 AM
tpautoconf has filesize of 0:
-r-xr-xr-x 1 root bin 0 Feb 14 10:14 tpautoconf
You will need to find another binary - either from another Solaris media server or else see if you can find it in the 6.5.5 patch zip-file.