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Can't install windows client

appu1985
Level 4

I can't install the windows netbackup client on windows 8.

i 'm receiving the below error,

<b><font color="red">06-19-2014,23:34:34 : Action ended 23:34:34: INSTALL. Return value 3.

</font></b>

<br />

06-19-2014,23:34:34 : A fatal error occurred during installation on server 'AHP01W-DXC1'.

 

 

Attacehed the completed failure log.

 

Could any one please help us.

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The link is working fine for me using Google Chrome - downloading as .exe. (Just started the download.)

If you are using Internet Explorer, check that it does not save the file with .htm extention.
If you cannot download with another browser, try to right-click on the filename, select Save Target As... and then in the dialogue, rename it using its original extention (.exe) before clicking on Save.

Windows 8 is ONLY supported as from 7.5.0.6 - so, you need to use this download.

See NBU 7 OS SCL: http://www.symantec.com/docs/TECH76648

 

*** EDIT ***

My own download using Chrome completed successfully: 

NB_7.5.0.6.winnt.x64.Client.Win2012.exe Size 215 125 KB

View solution in original post

5 REPLIES 5

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Wich installation media are you using?

You need the NBU 7.5.0.6 installation media for W2012 and Windows 8:

http://www.symantec.com/docs/TECH204661

appu1985
Level 4

thanks...let me try with this..

appu1985
Level 4

Marianne..

 

I downloaded the exe file but it got downloaded as the below format not as a .exe

NB_7.5.0.6.winnt.x64.Client.Win2012[1]

 

Thank,s

Venkataraman

appu1985
Level 4

Marianne..

one more i'm trying to install the base netbackup package in windows 8 .

This is the first time we are installing on this.

 

Thanks,

Venkataraman

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The link is working fine for me using Google Chrome - downloading as .exe. (Just started the download.)

If you are using Internet Explorer, check that it does not save the file with .htm extention.
If you cannot download with another browser, try to right-click on the filename, select Save Target As... and then in the dialogue, rename it using its original extention (.exe) before clicking on Save.

Windows 8 is ONLY supported as from 7.5.0.6 - so, you need to use this download.

See NBU 7 OS SCL: http://www.symantec.com/docs/TECH76648

 

*** EDIT ***

My own download using Chrome completed successfully: 

NB_7.5.0.6.winnt.x64.Client.Win2012.exe Size 215 125 KB