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Can't start BMR Restore ("no network interfaces were discovered")

Hi all,

 

Here is my problem :

Client is HP Prodesk 600 G2 SFF, backed up successfully with 8.0 version. I have got 2 differents BMR bootable ISO (each on bootable USB keys).

 

First comes from SRT created with Netbackup 7.6 and with NIC drivers added editing SRT. it fails but it's okay because we can't restore 8.0 backup with 7.6 BMR. 

 

Second comes from newly created SRT with Netbackup 8.0, in which I inserted NIC drivers too... Seems to be done fine : created Veritas folder, and copied same *.inf folders already included in first one. But this didn't work : "no network interfaces were discovered". Then I tried to insert Win 8.1 NIC drivers. But still same error.

 

And now... I don't know what to do next. Please help.

 

Regards.

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2 Solutions

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Re: Can't start BMR Restore ("no network interfaces were discovered")

Accepted Solution!

Re: Can't start BMR Restore ("no network interfaces were discovered")

Network connection is missing. This is whay you get status 5.

20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) connect failed STATUS (18) CONNECT_FAILED
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA pbx
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA vnetd
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd
20 avr. 2018 09:42:08 - Error bpbrm (pid=7400) Cannot connect to PC-GA2-JXZN-2
20 avr. 2018 09:42:09 - Info tar32 (pid=0) done. status: 58: can't connect to client 

Adding of drivers should be done on the master server, there are two tech notes describing this:

https://www.veritas.com/support/en_US/article.100031158

https://www.veritas.com/support/en_US/article.100026233

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13 Replies

Re: Can't start BMR Restore ("no network interfaces were discovered")

If memory serves me well, you can't just copy drivers to SRT and make them work, you have to add package through the NBU Admin Console and re-generate the boot image. Did you do that?

Re: Can't start BMR Restore ("no network interfaces were discovered")

I use Netbackup BMR -  Boot Server Assistant, in the Shared Resource Tree Administration Wizard, Edit SRT > Explore SRT and then I add driver files.

After all I re-generate boot image.

Re: Can't start BMR Restore ("no network interfaces were discovered")

You need drivers for the respective version of Windows which SRT is built for, specifically:

For an SRT at release 7.6, the device drivers must be compatible (loadable) with Windows 2008R2 and WinPE 3.0.  This is a major change from previous releases.

For an SRT at release 7.6.1, the device drivers must be compatible (loadable) with Windows 2012 and WinPE 5.0.  This is a major change from previous releases.

For an SRT at release 7.7.x and 8.0, the device drivers must be compatible (loadable) with Windows 2012 and WinPE 5.1 This is a major change from previous releases.

Have a look https://www.veritas.com/support/en_US/article.100026233.html

Re: Can't start BMR Restore ("no network interfaces were discovered")

I had to try different drivers version downloaded from HP website, and finally found good ones.

Now, it boot but when restoring this error occurs "Could not restore files from C:, rc=5. Verify NetBackup configuration and retry"

Re: Can't start BMR Restore ("no network interfaces were discovered")

Is there anything in

/usr/openv/netbackup/logs/bmrrst/client_name/log.mmddyy (UNIX)
install_path\NetBackup\logs\bmrrst\client_name\log.mmddyy (Windows)

 

on the master server?

Re: Can't start BMR Restore ("no network interfaces were discovered")

Re: Can't start BMR Restore ("no network interfaces were discovered")

From the log:

1 DEBUG nbutils.cpp:NBURestore() Restore command failed! Tried (bprestore -w   -L C:\BMR\nbulog.txt  -T   -f "X:\listfile.txt" )--rc(5).

So bprestore get a status code 5.  Do you have a failed restore job in the activity monitor - if yes what is the text in it ?

Re: Can't start BMR Restore ("no network interfaces were discovered")

Yes I do have a fail error in the activity monitor.

[...]
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) connect failed STATUS (18) CONNECT_FAILED
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA pbx
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA vnetd
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd
20 avr. 2018 09:42:08 - Error bpbrm (pid=7400) Cannot connect to PC-GA2-JXZN-2
20 avr. 2018 09:42:09 - Info tar32 (pid=0) done. status: 58: can't connect to client
20 avr. 2018 09:42:09 - Error bpbrm (pid=7400) client restore EXIT STATUS 58: can't connect to client
20 avr. 2018 09:42:33 - restored from image PC-GA2-JXZN-2_1524138339; restore time: 0:05:21
20 avr. 2018 09:42:57 - Warning bprd (pid=19780) Restore must be resumed prior to first image expiration on 21/07/2018 13:45:39
20 avr. 2018 09:42:57 - end Restore; elapsed time 0:06:13
Windows File System policy restore error  (2808)
Accepted Solution!

Re: Can't start BMR Restore ("no network interfaces were discovered")

Accepted Solution!

Re: Can't start BMR Restore ("no network interfaces were discovered")

Network connection is missing. This is whay you get status 5.

20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) connect failed STATUS (18) CONNECT_FAILED
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA pbx
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd VIA vnetd
20 avr. 2018 09:42:08 - Info bpbrm (pid=7400) 	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO PC-RESTORE-JO 123.8.50.40 bpcd
20 avr. 2018 09:42:08 - Error bpbrm (pid=7400) Cannot connect to PC-GA2-JXZN-2
20 avr. 2018 09:42:09 - Info tar32 (pid=0) done. status: 58: can't connect to client 

Adding of drivers should be done on the master server, there are two tech notes describing this:

https://www.veritas.com/support/en_US/article.100031158

https://www.veritas.com/support/en_US/article.100026233

View solution in original post

Re: Can't start BMR Restore ("no network interfaces were discovered")

Answering a bit lately.

 

In fact, our network routing was not correct. Just had to add some routes and edit some firewalls and gateways.

Everything working fine now. Thanks everyone.

Re: Can't start BMR Restore ("no network interfaces were discovered")

Hello, I have the same problem as you. How do you solve it?

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Re: Can't start BMR Restore ("no network interfaces were discovered")

@buyixiaohuo 

The original issue in this discussion was solved. 

Pease see the post marked as Solution.

Best to start a new discussion with details of your exact environment if the marked solution does not help.