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Cannot log into GUI, status 526

georgedicu
Level 3

Hi,

 I have the same issue as in this post: https://vox.veritas.com/t5/NetBackup/Cannot-log-into-GUI-status-526/m-p/774687
 but in windows 7.

So i`ve installed NB java 7.6.1 then the patch to 7.6.1.2. and ports 1556 and 13724 are allowed in my local firewall.

This inst is made on a laptop, not on netbackup server directly.

Acknowledgement from PBX1
Mutual Auth : true
vrts.vss.sdk.at.exception.VRTSAtException:
        at vrts.vss.sdk.at.lib.core.Authenticator.atSecConnConnectEx(Native Meth
od)
        at vrts.vss.sdk.at.lib.core.Authenticator.vrtsAtSecConnConnectEx(Authent
icator.java:2733)
        at vrts.vss.sdk.at.lib.core.Authenticator.vrtsAtSecConnConnectEx(Authent
icator.java:2708)
        at vrts.shared.server.VxATSocket.sslConnect(VxATSocket.java:337)
        at vrts.shared.server.ServerInterface.secureConnect(ServerInterface.java
:1142)
        at vrts.shared.server.ServerInterface.connectToServiceViaVNETD(ServerInt
erface.java:1237)
        at vrts.shared.server.ServerInterface.executeRun(ServerInterface.java:25
65)
        at vrts.shared.server.ServerInterface.run(ServerInterface.java:2290)
Acknowledgement from PBX1
ServerInterface:Logon - Initial host:null, Current host:bck-srv, PBX port:1556
Can not connect to the NB-Java authentication service on bck-srv on port 1556.
Exception:
java.net.ConnectException: Connection to user service via VNETD is unsuccessful
- status: 42 .
Could not connect to vnetd over PBX. Trying connection directly to vnetd service
 on port = 13724
ServerInterface:run: java.net.ConnectException: Connection to user service via V
NETD is unsuccessful - status: 42 .
ServerInterface:run - Initial host=null:Current host=bck-srv:MS port=0:VNETD=137
24:m_intPort=-1:localPort=0:range use=false
Can not connect to the NB-Java user service via VNETD on bck-srv on port 13724.

Exception:java.net.ConnectException: Connection to user service via VNETD is uns
uccessful - status: 42 .

I have the same issues on another laptop.

What is wrong here? I have installed also remote console and it works, also the nb client, and still java is not working.

1 ACCEPTED SOLUTION

Accepted Solutions

I found out that Veritas provided my colleagues this EEB: eebinstaller.3865356.1.AMD64

After applying this patch it worked.Please if someone can link a page to this EEB for more details this would be great!

Fixed my issues.

 

View solution in original post

8 REPLIES 8

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

https://vox.veritas.com/t5/NetBackup/Cannot-log-into-GUI-status-526/m-p/774687
was specific to master server on Linux 7.x.

The issue with Linux 7.x is described in TN http://www.veritas.com/docs/000106399

What is the OS on your master server?

 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

what is the output of below command from the server/ laptop that you are tyring to open GUI

telnet bck-srv 1556

telnet bck-srv 13724

same command output from the master server as well..

are you tyring to use java console or admin console?

 

 

The server is a cluster: SunOS dc1-bck-srv 5.10 Generic_150400-35 sun4v sparc SUNW,Sun-Blade-T6320

My colleague has the same Java Version on his laptop and hi doesnt have any issues :)

This is very strange.

Hi,

Both ports are opened from my laptop to the master server, they open telnet window just fine.

From the Master server to us, it think ping port is closed, because I cannot ping or telnet my laptop or my colleagues laptop.(but my colleagues java work)

The Remote Administrator Console works fine, only if I have local admin right on my user.(which I have).

And the Java Administator Console does not work, it return the above erros and also see the attachment.

 

Hi,

I`ve already check them both before posting here, but they are unclear.

On this article: https://www.veritas.com/support/en_US/article.000108223

What HotFix, where is the link to it or?

And for the 1st link: https://www.veritas.com/support/en_US/article.000110294

On Windows: Compare the VNETD entry with the VNETD_PORT entry in the 
install_path\java\setconf.bat file

But ok so I have in setconf.bat on my laptop this, but in Windows to whom I compare it?

  • SET VNETD_PORT=13724
  • SET VNETD_CONNECT_RETRY_TIMEOUT=60
  • SET VNETD_PORT >> "%NBJDIR%"\nbjconf
  • SET VNETD_CONNECT_RETRY_TIMEOUT >> "%NBJDIR%"\nbjconf

 

I found out that Veritas provided my colleagues this EEB: eebinstaller.3865356.1.AMD64

After applying this patch it worked.Please if someone can link a page to this EEB for more details this would be great!

Fixed my issues.

 

Moved:

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified