Cannot log into GUI, status 526

[georgedicu]

Hi,

 I have the same issue as in this post: https://vox.veritas.com/t5/NetBackup/Cannot-log-into-GUI-status-526/m-p/774687
 but in windows 7.

So i`ve installed NB java 7.6.1 then the patch to 7.6.1.2. and ports 1556 and 13724 are allowed in my local firewall.

This inst is made on a laptop, not on netbackup server directly.

Acknowledgement from PBX1
Mutual Auth : true
vrts.vss.sdk.at.exception.VRTSAtException:
        at vrts.vss.sdk.at.lib.core.Authenticator.atSecConnConnectEx(Native Meth
od)
        at vrts.vss.sdk.at.lib.core.Authenticator.vrtsAtSecConnConnectEx(Authent
icator.java:2733)
        at vrts.vss.sdk.at.lib.core.Authenticator.vrtsAtSecConnConnectEx(Authent
icator.java:2708)
        at vrts.shared.server.VxATSocket.sslConnect(VxATSocket.java:337)
        at vrts.shared.server.ServerInterface.secureConnect(ServerInterface.java
:1142)
        at vrts.shared.server.ServerInterface.connectToServiceViaVNETD(ServerInt
erface.java:1237)
        at vrts.shared.server.ServerInterface.executeRun(ServerInterface.java:25
65)
        at vrts.shared.server.ServerInterface.run(ServerInterface.java:2290)
Acknowledgement from PBX1
ServerInterface:Logon - Initial host:null, Current host:bck-srv, PBX port:1556
Can not connect to the NB-Java authentication service on bck-srv on port 1556.
Exception:
java.net.ConnectException: Connection to user service via VNETD is unsuccessful
- status: 42 .
Could not connect to vnetd over PBX. Trying connection directly to vnetd service
 on port = 13724
ServerInterface:run: java.net.ConnectException: Connection to user service via V
NETD is unsuccessful - status: 42 .
ServerInterface:run - Initial host=null:Current host=bck-srv:MS port=0:VNETD=137
24:m_intPort=-1:localPort=0:range use=false
Can not connect to the NB-Java user service via VNETD on bck-srv on port 13724.

Exception:java.net.ConnectException: Connection to user service via VNETD is uns
uccessful - status: 42 .

I have the same issues on another laptop.

What is wrong here? I have installed also remote console and it works, also the nb client, and still java is not working.

[Marianne]

https://vox.veritas.com/t5/NetBackup/Cannot-log-into-GUI-status-526/m-p/774687
was specific to master server on Linux 7.x.

The issue with Linux 7.x is described in TN http://www.veritas.com/docs/000106399

What is the OS on your master server?

[RamNagalla]

what is the output of below command from the server/ laptop that you are tyring to open GUI

telnet bck-srv 1556

telnet bck-srv 13724

same command output from the master server as well..

are you tyring to use java console or admin console?

[georgedicu]

The server is a cluster: SunOS dc1-bck-srv 5.10 Generic_150400-35 sun4v sparc SUNW,Sun-Blade-T6320

My colleague has the same Java Version on his laptop and hi doesnt have any issues :)

This is very strange.

[georgedicu]

Hi,

Both ports are opened from my laptop to the master server, they open telnet window just fine.

From the Master server to us, it think ping port is closed, because I cannot ping or telnet my laptop or my colleagues laptop.(but my colleagues java work)

The Remote Administrator Console works fine, only if I have local admin right on my user.(which I have).

And the Java Administator Console does not work, it return the above erros and also see the attachment.

[Will_Restore]

Attachment says status: 517

See this technote  https://www.veritas.com/support/en_US/article.000110294

and this one  https://www.veritas.com/support/en_US/article.000108223

[georgedicu]

Hi,

I`ve already check them both before posting here, but they are unclear.

On this article: https://www.veritas.com/support/en_US/article.000108223

What HotFix, where is the link to it or?

And for the 1st link: https://www.veritas.com/support/en_US/article.000110294

On Windows: Compare the VNETD entry with the VNETD_PORT entry in the 
install_path\java\setconf.bat file

But ok so I have in setconf.bat on my laptop this, but in Windows to whom I compare it?

• SET VNETD_PORT=13724
• SET VNETD_CONNECT_RETRY_TIMEOUT=60
• SET VNETD_PORT >> "%NBJDIR%"\nbjconf
• SET VNETD_CONNECT_RETRY_TIMEOUT >> "%NBJDIR%"\nbjconf

[georgedicu · Accepted solution]

I found out that Veritas provided my colleagues this EEB: eebinstaller.3865356.1.AMD64

After applying this patch it worked.Please if someone can link a page to this EEB for more details this would be great!

Fixed my issues.