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Catalog Fail get status 2520

Hello,

We have the problem of catalog, which at the beginning fails me with error 2520. At the moment I have not made any resolution.

Job detail:

07/02/2017 14:10:04 - Info nbjm (pid=53420) starting backup job (jobid=1048379) for client g300603cl005, policy CSD_BR_NBU_CAT, schedule Diario_Full
07/02/2017 14:10:04 - Info nbjm (pid=53420) requesting CATALOG_BACKUP_RESOURCE resources from RB for backup job (jobid=1048379, request id:{CF79AD2E-2679-4DE9-9BC0-2F3BD95FEDB0})
07/02/2017 14:10:04 - requesting resource g300603cl005.NBU_CATALOG.MAXJOBS
07/02/2017 14:10:05 - granted resource g300603cl005.NBU_CATALOG.MAXJOBS
07/02/2017 14:10:05 - estimated 0 kbytes needed
07/02/2017 14:10:05 - begin Parent Job
07/02/2017 14:10:05 - begin Catalog Backup: Start Notify Script
07/02/2017 14:10:05 - Info RUNCMD (pid=21672) started
07/02/2017 14:10:05 - Info RUNCMD (pid=21672) exiting with status: 0
Operation Status: 0
07/02/2017 14:10:05 - end Catalog Backup: Start Notify Script; elapsed time 0:00:00
07/02/2017 14:10:05 - begin Catalog Backup: Database Manager Query
Operation Status: 2520

07/02/2017 14:10:06 - end Catalog Backup: Database Manager Query; elapsed time 0:00:01
07/02/2017 14:10:06 - begin Catalog Backup: Stop On Error
Operation Status: 0
07/02/2017 14:10:06 - end Catalog Backup: Stop On Error; elapsed time 0:00:00
07/02/2017 14:10:06 - begin Catalog Backup: End Notify Script
07/02/2017 14:10:06 - Info RUNCMD (pid=14736) started
07/02/2017 14:10:06 - Info RUNCMD (pid=14736) exiting with status: 0
Operation Status: 0
07/02/2017 14:10:06 - end Catalog Backup: End Notify Script; elapsed time 0:00:00
Operation Status: 2520

07/02/2017 14:10:06 - end Parent Job; elapsed time 0:00:01
Failed to get status code information (2520)

Can you helpme about solution?

Enviroment:

Windows 2008, NBU 7.6.1.

 

Regards.

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Catalog Fail get status 2520

Hello,

We have updated to version 7.7.3 and the catalago has finished ok.

 

thanks for your comments

 

 

View solution in original post

26 Replies
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Re: Catalog Fail get status 2520

2520 not found in Status Codes guide
https://www.veritas.com/support/en_US/article.000004304

Check Windows Event Viewer for possible clues.

Tags (2)
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Re: Catalog Fail get status 2520

Windows 2008, NBU 7.6.1 both out-of-date.  Please update OS and NetBackup ASAP.  

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Re: Catalog Fail get status 2520

When last did a catalog backup work?

What about other backups in the environment? Still working or not?

Yes, status code 2520 does not appear in any NBU documentation. 
The actual error is this:
Failed to get status code information 

This means that something is very wrong - to the extend that NBU cannot determine the actual error/problem.

Is EMM running? And other NBU services/processes?

Have you checked the partitition where NBU is installed for available space?

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Re: Catalog Fail get status 2520

Hello Will,

Yes I know. but the catalog fail immediately when start the backup.

 

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Re: Catalog Fail get status 2520

The last backup was... 06/26/2017.

The others backups by clients its OK.

The nbemm is running.

 

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Re: Catalog Fail get status 2520

Hi,

As @Marianne said, Did you check it?

Have you checked the partitition where NBU is installed for available space?

 

Regards,

 

Thiago

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Re: Catalog Fail get status 2520

Hello,

Yes we cherk the space and its ok. 

We restart the nbu service and the catalog show this logs:

07/05/2017 16:25:27 - Info bpdbm (pid=42624) staging relational database files for catalog backup
07/05/2017 16:25:27 - Info bpdbm (pid=42624) staging NBAZDB backup to E:\NetBackupDB\staging
07/05/2017 16:25:27 - Info bpdbm (pid=42624) done staging NBAZDB backup to E:\NetBackupDB\staging
07/05/2017 16:25:27 - Info bpdbm (pid=42624) staging NBDB backup to E:\NetBackupDB\staging
07/05/2017 16:25:37 - Error bpdbm (pid=42624) error staging NBDB backup to E:\NetBackupDB\staging

and finished with status 1.

 

Regards.

 

 

Re: Catalog Fail get status 2520

Try:

C:\Program Files\Veritas\NetBackup\bin\nbdb_backup -online <some dir>

You need to create <some dir> first, and from memory it needs to be empty.

This will run, but should hopefully show some error.  Please post up the results.

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Re: Catalog Fail get status 2520

Hello,

I run the command and the result is:

D:\Program Files\Veritas\NetBackup\bin>nbdb_backup -online D:\nbdblog
Online backup of database to D:\nbdblog failed.

D:\Program Files\Veritas\NetBackup\bin>
D:\Program Files\Veritas\NetBackup\bin>

 

Regards.

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Re: Catalog Fail get status 2520

Check the Event Viewer ??  

You should see things like

SQLAnywhere: Opening dbspace 'EMM_DATA' in file 'D:\nbdblog\EMM_DATA.db' for database 'NBDB'

 

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Re: Catalog Fail get status 2520

Hi, 

No i can´t see this message. 

After I ran that command the catalog started to fail for status 2 ...what's up with that?

07/06/2017 16:01:55 - Info bpdbm (pid=12120) staging relational database files for catalog backup
07/06/2017 16:01:55 - Info bpdbm (pid=12120) staging NBAZDB backup to E:\NetBackupDB\staging
07/06/2017 16:01:55 - Info bpdbm (pid=12120) done staging NBAZDB backup to E:\NetBackupDB\staging
07/06/2017 16:01:55 - Info bpdbm (pid=12120) staging NBDB backup to E:\NetBackupDB\staging
07/06/2017 16:02:05 - Info bpdbm (pid=12120) done staging NBDB backup to E:\NetBackupDB\staging
07/06/2017 16:05:24 - Info bpdbm (pid=12120) validating NBAZDB backup in E:\NetBackupDB\staging
07/06/2017 16:05:27 - Info bpdbm (pid=12120) done validating NBAZDB backup in E:\NetBackupDB\staging
07/06/2017 16:05:27 - Info bpdbm (pid=12120) validating NBDB backup in E:\NetBackupDB\staging
07/06/2017 16:05:27 - Error bpdbm (pid=12120) error validating NBDB backup in E:\NetBackupDB\staging.
none of the requested files were backed up (2)

before the them finished with status 1..

 

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Re: Catalog Fail get status 2520

Hi @Cedeguill,

Did you already check this article?

https://www.veritas.com/support/en_US/article.000017498

 

Regards,

 

Thiago

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Re: Catalog Fail get status 2520

If the above advice does not fix your issue, you will need logs to troubleshoot.

The first one I would look at is server.log in <install-path>\veritas\netbackupDB\log directory.

The next one is bpdbm log. This folder does not exist by default and must be created under <install-path>\veritas\netbackup\logs, followed by restart of NBU.

If you want to upload logs for us to have a look at, please copy to .txt files (e.g. server.txt, bpdbm.txt) and then attach.

Please schedule NBU upgrade as a matter of urgency - you cannot log a call with Support with your EOSL version.

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Re: Catalog Fail get status 2520

Hello @Marianne,

I'm going to take out the logs that you indicate, since the technical note did not work.
Yes, the update is scheduled, but first we want to run the catalog for security since it has almost two weeks with the failure.

Regards.

 

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Re: Catalog Fail get status 2520

Attach the server.log. I can not restart services since there are backups running

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Re: Catalog Fail get status 2520

I cannot open .log extention file on a mobile device.
Please copy to server.txt and upload again.
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Re: Catalog Fail get status 2520

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Re: Catalog Fail get status 2520

There were lots of errors like these before the last restart:

I. 07/05 16:10:25. Disconnecting shared memory client, process id not found
I. 07/05 16:10:25. Disconnected

After the restart we only see checkpoint messages. Nothing else.

You will need bpdbm log as well.

If your maintenance is up to date and you tell a support engineer that you are doing catalog backup in preparation of upgrade, they just may take your call...
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Re: Catalog Fail get status 2520

The logs will be sent shortly. We are scheduling an early update.

The backup of E: \ NetBackupDB \ staging \ DARS_DATA.db ends OK, what is failing is staging.