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Catalog backup is failed with error 13

A_3
Level 4
Certified

01/29/2016 02:06:28 - Info nbjm (pid=9441) starting backup job (jobid=24571024) for client Master_serverabc, policy abc.catalog.backup, schedule Daily-Full
01/29/2016 02:06:28 - Info nbjm (pid=9441) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=24571024, request id:{CEAC8242-C5FE-11E5-8CB2-3A27DD260240})
01/29/2016 02:06:28 - requesting resource abc-DD-SUG
01/29/2016 02:06:28 - requesting resource Master_serverabc.NBU_CLIENT.MAXJOBS.client Master_serverabc
01/29/2016 02:06:28 - requesting resource Master_serverabc.NBU_POLICY.MAXJOBS.abc.catalog.backup
01/29/2016 02:06:28 - granted resource  Master_serverabc.NBU_CLIENT.MAXJOBS.Master_serverabc
01/29/2016 02:06:28 - granted resource  Master_serverabc.NBU_POLICY.MAXJOBS.abc.catalog.backup
01/29/2016 02:06:28 - granted resource  MediaID=@aaaaq;DiskVolume=alln01nbu1;DiskPool=alln01-dd-5;Path=Master_serverabc;StorageServer=abc01-dd-5;MediaServer=abcnbu1ms6
01/29/2016 02:06:28 - granted resource  abc01-dd-5
01/29/2016 02:06:28 - estimated 0 kbytes needed
01/29/2016 02:06:28 - Info nbjm (pid=9441) started backup (backupid=Master_serverabc_1454013388) job for client Master_serverabc, policy alln.catalog.backup, schedule Daily-Full on storage unit alln01-dd-5
01/29/2016 02:06:28 - started process bpbrm (pid=823)
01/29/2016 02:06:29 - Info bpbrm (pid=823) alln01nbu1 is the host to backup data from
01/29/2016 02:06:29 - Info bpbrm (pid=823) reading file list for client
01/29/2016 02:06:29 - Info bpbrm (pid=823) starting bpbkar on client
01/29/2016 02:06:29 - Info bpbkar (pid=20449) Backup started
01/29/2016 02:06:29 - Info bpbrm (pid=823) bptm pid: 824
01/29/2016 02:06:29 - Info bptm (pid=824) start
01/29/2016 02:06:29 - Info bptm (pid=824) using 262144 data buffer size
01/29/2016 02:06:29 - Info bptm (pid=824) setting receive network buffer to 262144 bytes
01/29/2016 02:06:29 - Info bptm (pid=824) using 64 data buffers
01/29/2016 02:06:29 - connecting
01/29/2016 02:06:29 - connected; connect time: 0:00:00
01/29/2016 02:06:30 - Info bptm (pid=824) start backup
01/29/2016 02:06:31 - Info bptm (pid=824) backup child process is pid 847
01/29/2016 02:06:31 - begin writing
01/29/2016 03:10:47 - Error bpbrm (pid=823) socket read failed: errno = 62 - Timer expired
01/29/2016 03:10:49 - Error bptm (pid=824) media manager terminated by parent process
01/29/2016 03:10:50 - Info bpbkar (pid=20449) done. status: 13: file read failed
01/29/2016 03:10:50 - end writing; write time: 1:04:19
file read failed  (13)

 

From many days backups are getting success but suddenly since last 3 days getting failed. Pls suggest

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
The client in this case is the master server. You need bpbkar log on the master.

View solution in original post

5 REPLIES 5

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
You need to check bpbkar log to see why the master server did not send any data within Client Read Timeout on the media server. You can increase the timeout, but best to find out where bpbkar process is getting stuck. Increase logging level to 3.

A_3
Level 4
Certified

Marianne: Need to create bpbkar log in Clinet ?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
The client in this case is the master server. You need bpbkar log on the master.

A_3
Level 4
Certified

Here many Media servers are in Storage unit... Also i checked

CLIENT_READ_TIMEOUT = 1800

Any changes I have to do here ?

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
1800 = 30 minutes. Do not increase the timeout. Rather find out what caused bpbkar to get stuck.