02-09-2016 12:15 AM
Dear All,
Good day,
Kindly note we have changed the IP address of our Master server from 192.168.200.X to 10.1.112.X we faced the error below on two servers one is( LINUX redhat 6.5:10.1.112.X) and the other is (Windows 2008 R2 standard: 10.1.112.X), please note we've added the new IP to (hosts) file on both server and restarted the clients, noting that these two servers on the same VLAN of Master Server.
ERROR CODE: (58) can't connect to client
Many thanks and best regards
Solved! Go to Solution.
02-09-2016 05:17 AM
Did you have any firewall rules configured for the old IP addresses that you need to update?
02-09-2016 12:30 AM
Can you ping the client? If that fails try a traceroute to the client to see if it stops at any network hops.
Can you telnet clientname bpcd ?
Did you restart the Master server or run: bpclntcmd -clear_host_cache ?
02-09-2016 12:43 AM
On the clients run Netbackup command : bpclntcmd -clear_host_cache
On windows also run command : ipconfig /flushdns
Re-try backup
Best Regards
Nicolai
02-09-2016 12:46 AM
02-09-2016 01:11 AM
Dears All,
First of all many thanks for your swift response.
Kindly note NBU was shutdown, the server was restarted and clear cache command was run and refreshed, beside I've run bpclntcmd and got response the servers can ping from each side from client side and master server side
Thanks a million
02-09-2016 02:25 AM
02-09-2016 05:13 AM
Dear Marinne,
Please note the backup of these servers are taken through the Master server as Media server noting that we have other media servers, and the policies of these clients were created long time ago, plesa check the below result:
root@mcmp:/>ping hs-netboss-dr
hs-netboss-dr is alive
root@mcmp:/>bpclntcmd -hn hs-netboss-dr
host hs-netboss-dr: hs-netboss-dr at 10.1.112.36
aliases: hs-netboss-dr 10.1.112.36
root@mcmp:/>bpclntcmd -ip 10.1.112.36
host 10.1.112.36: hs-netboss-dr at 10.1.112.36
aliases: hs-netboss-dr 10.1.112.36
---------------------------------------------------------------------------------------------
root@mcmp:/>ping cctvcc01
cctvcc01 is alive
root@mcmp:/>bpclntcmd -hn cctvcc01
host cctvcc01: cctvcc01 at 10.1.112.84
aliases: cctvcc01 10.1.112.84
root@mcmp:/>bpclntcmd -ip 10.1.112.84
host 10.1.112.84: cctvcc01 at 10.1.112.84
aliases: cctvcc01 10.1.112.84
02-09-2016 05:17 AM
Did you have any firewall rules configured for the old IP addresses that you need to update?
02-09-2016 05:49 AM
02-09-2016 05:58 AM
Just for the purpose of testing are you able to backup these clients in a test policy with the ipaddress instead on hostname to isolate any firewall related issues?
Also if you can take a look at bpcd,vnetd and pbx logs you might see some reasons for failure...
02-09-2016 07:56 AM
Dears,
Kindly note there is NO Firewall between these servers, please check the attached logs
02-09-2016 11:09 AM
02-23-2016 11:38 PM
Dear All,
Kindly note the problem was solved when our network admin updates the IPs on the Switch Firewall records and cleared hosts cache
Many thanks