Change the VM backup policy from Silver to Gold, backup error code: 52

[Sherry_Wang]

Hi all,

I had this situation that if I change the VMware backup policy to gold for some clients, full backup fails with error 52, but no issue for differential backup. If I change these VM clients to silver, it is normal. Does anyone have an explanation for this? The attachment is bptm log.

[Marianne]

Does the SLP in the policy have a matching Gold STU? A backup with a gold classification must go to a storage unit with a gold data classification.

[Marianne]

Please show us all text in Details tab of failed job. The bptm log does not contain any record of status 52 or any other error.

[Sherry_Wang]

Thanks for your help. We don't configure SLP, just back up data to tapes directyly. I uploaded related bpbrm, bptm and trylogs.

[Marianne]

Data classification in a policy only has a function when there is a matching SLP. What is the purpose of selecting data classification in your environment?