Client Name Mismatch (Netbackup 7.1)

[Praveen_DCosta]

Getting the below error while running restores for our DAG.

Scenario: Upgraded the netbackup software on the master server to Symantec Netbackup Version 7.1 (Earlier version was 7.0)

Backups are running fine. When running a restore the job is failing with the below error.

11/18/2011 11:21:38 - begin Restore
11/18/2011 11:21:47 - media needed: NE1072
11/18/2011 11:21:47 - restoring from image hkg-dag1.asiapac.nom_1319811134
11/18/2011 11:21:52 - Info bpbrm (pid=17342) HKGWS14102 is the host to restore data
11/18/2011 11:21:53 - Info bpbrm (pid=17342) reading file list from client
11/18/2011 11:21:53 - Error bpbrm (pid=17342) bpcd on hkg-dag1.asiapac.nom exited with status 39: client name mismatch
11/18/2011 11:21:53 - Error bpbrm (pid=17342) cannot put rename file on HKGWS14102
11/18/2011 11:21:53 - Info tar (pid=0) done. status: 39: client name mismatch
11/18/2011 11:21:53 - Error bpbrm (pid=17342) client restore EXIT STATUS 39: client name mismatch
11/18/2011 11:23:02 - end Restore; elapsed time 0:01:24
termination requested by administrator  (150)
 

Current client config:

Windows server 2008 R2 Enterprise (64-bit Operating System)

Netbackup version on client: Version 7.0

Please let me know if there is anything we need to check.

[Yasuhisa_Ishika]

Client HKGWS14102 is requesting backup data taken on hkg-dag1.asiapac.nom, so you have to allow alternative client restore to HKGWS14102. Try to configure altnames following instructions in Admin Guide page 884. NetBackup 7.1 Administrator's Guide for Windows, Volume I  http://www.symantec.com/docs/DOC3653

[Mark_Solutions]

Have you set up the distributed application section under the Master Servers Host Properties - this is needed for you DAG operations

[Praveen_DCosta]

How do i do that. If any changs need to be made on the master or media servers will have to ask the Storage Admins to do that.

[Mark_Solutions]

Via the netBackup Admin Console go to Host Properties - Master Servers

Connect to the Master Server and you will see half way down on the left a section named "Distributed Application Restore Mapping"

This is required to allow the redirection of restores for a DAG

You need to add the DAG name against each mailbox name (so in your failing case hkg-dag1.asiapac.nom  on the left side maps to HKGWS14102 on the right

All mailbox servers need adding in as well as CAS servers

If you use a proxy host for GRT restores you also need to add you Media Servers (proxy hosts) in here as well.

The the Exchange Admin Guide for full details

Hope this helps