Code 58

[StrataCulo]

Attempting to backup domain controllers (Windows 2003) in our Layer 2 ldap domain created for our ISA servers. The netbackup server is in a different domain. Installed the client, added host file entries for servers in ldap domain. I am able to ping the servers from the netbackup server. I am not able to ping the netbackup server from the client not sure if that is necessary. Not able to browse the client to make backup selections when added server to policy.  Thank you for your assistance.

10/5/2009 5:12:15 PM - requesting resource netbackupXX-hcart3-robot-tld-0
10/5/2009 5:12:15 PM - requesting resource netbackupXX.NBU_CLIENT.MAXJOBS.vmldapdc2
10/5/2009 5:12:15 PM - requesting resource netbackupXX.NBU_POLICY.MAXJOBS.ASP_AD
10/5/2009 5:12:15 PM - granted resource netbackupXX.NBU_CLIENT.MAXJOBS.vmldapdc2
10/5/2009 5:12:15 PM - granted resource netbackupXX.NBU_POLICY.MAXJOBS.ASP_AD
10/5/2009 5:12:15 PM - granted resource S03841
10/5/2009 5:12:15 PM - granted resource IBM.ULTRIUM-TD4.000
10/5/2009 5:12:15 PM - granted resource netbackupxx -hcart3-robot-tld-0
10/5/2009 5:12:15 PM - estimated 0 kbytes needed
10/5/2009 5:18:18 PM - Error bpbrm(pid=6344) Cannot connect to vmldapXXX        
10/5/2009 5:18:18 PM - end writing
can't connect to client(58)


Troubleshooter

Try the following:
Perform "Resolving network communication problems" in the Troubleshooting Guide.Run the NetBackup Configuration Validation Utility (NCVU) for the associated NetBackup nodes. Note the NetBackup services port number, bpcd, and services checks in section one, and the bpcd checks in section three.

[Sriram]

You need to see the bpcd logs in client side.

You need to see if the media server is able to speak to client.

[rjrumfelt]

Take a look at this doc, its fairly in-depth as far as steps needed to take for resolution

http://seer.entsupport.symantec.com/docs/321172.htm

[Mouse]

bptestbpcd -client <client_name> from the master server and give us an output

[Ialahmad]

Error 58 ==> netbackup service is own in client agent , run it then do this
if there is afirewall between vlan you need to open port 13724 and port 13720 between master server network and Client server network in two directions, and put the hostname and ip address in Hosts file in master_server, media_server and client_server
no prolemt if ping command not work correctly since there a firewall.

after thet Run following command 
 

·         bpclntcmd -self -- This returns who the client believes it is
bpclntcmd -pn -- This returns who the client believes the master is, and what the master says the client is
bpclntcmd -hn <hostname_master> -- This returns the IP address is associated with the master server, using gethostbyname()
bpclntcmd -hn <hostname_client> -- This returns the IP address is associated with the client server, using gethostbyname()
bpclntcmd -ip <IP_address_master> -- This returns the hostname associated with the master server's IP address, using gethostbyaddr()
bpclntcmd -ip <IP_address_client> -- This returns the hostname associated with the client server's IP address, using gethostbyaddr()
All names and IP addresses should match

·         Test connection to Master port

telnet MasterServer 13724

telnet MasterServer 13720

Test connection to Client port
telnet ClientServer 13724
telnet ClientServer 13720