Code 69 when attempting to backup first storage group

[Learning_Everyd]

Info given to Symantec Support:

Master (ma-atl06) = WIN03 Ent. w/SP2, NBU 6.5.6

Client (clustered, ma-atl214 & ma-atl215) = WIN08 Ent. w/SP2, NBU 6.5.6

*What specifically is failing (such as backups/restores)?: Information Store Backup on Exchange 2007

*How is it failing (status codes, error messages, etc)?: 69

Detail Status:

11/2/2011 4:27:13 PM - estimated 0 kbytes needed

11/2/2011 4:27:15 PM - started process bpbrm (13552)

11/2/2011 4:27:17 PM - connecting

11/2/2011 4:27:18 PM - connected; connect time: 00:00:01

11/2/2011 4:27:23 PM - Error bpbrm(pid=13552) from client ma-atl215: ERR - object not found for file system backup: Microsoft Information Store:

11/2/2011 4:27:25 PM - Error bpbrm(pid=13552) could not send server status message      

11/2/2011 4:27:28 PM - end writing

invalid filelist specification(69)

*Where is the failure? (master server, media server, clients)?: client or master

 *How many systems are affected by this failure?:1

 *What are the other indications of failure? (application log data, system log data, dumps, etc.)

 *When was this issue first observed? (exact times of first and subsequent occurrences help us to connect product behavior with error log entries):

 *What else is going on in the environment? (unique conditions, recent changes):

 Please include any other information you feel is relevant for this incident. Netbackup Client Service on Exchange servers is set up with Netbackup service account with Exchange rights.  Also unable to see Information Store from B.A.R on client

[Learning_Everyd]

Policy Name:       MA-ATL214_215_1st_Storage_Group

  Policy Type:         MS-Exchange-Server
  Active:              yes
  Effective date:      11/02/2011 16:20:15
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     99
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           Production-Exchange
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             Exch 1st Storage Group - Johnathan
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no

Granular Restore Info:  no
  HW/OS/Client:  PC-x64        Windows2008   ma-atl214

  Include:  Microsoft Information Store:\

  Schedule:          Full
    Type:            Automatic Backup
    Frequency:       every 1 day
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 3 (1 month)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
      EXCLUDE DATE 0 - 01/31/2009
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Sunday     21:00:00  -->  Monday     05:00:00
          Monday     21:00:00  -->  Tuesday    05:00:00
          Tuesday    21:00:00  -->  Wednesday  05:00:00
          Wednesday  21:00:00  -->  Thursday   05:00:00
          Thursday   21:00:00  -->  Friday     05:00:00
          Friday     21:00:00  -->  Saturday   05:00:00
          Saturday   21:00:00  -->  Sunday     05:00:00

[Mark_Solutions · Accepted solution]

Have you specified the virtual name on the policy? Can you confirm exchange itself is OK and running?

[Learning_Everyd]

Mark,

I have not.  Are you refering to adding the virtual name to the "Client Name" with-in "Client Properties?"  Per my Exchange admin this storage group is attached and active. 

[Will_Restore]

Policy Name:       MA-ATL214_215_1st_Storage_Group

HW/OS/Client:  PC-x64        Windows2008   ma-atl214

Detail Status:

11/2/2011 4:27:23 PM - Error bpbrm(pid=13552) from client ma-atl215: ERR - object not found for file system backup: Microsoft Information Store:

from the Admin Guide:

To add clients to a NetBackup for Exchange policy

1 In the Policy dialog box, click the Clients tab.

To access the Policy dialog box, double-click the policy name in the Policies

list in the NetBackup Administration Console.

2 Click New.

3 Type the name of the client and press Enter (Windows) or click Add (Java).

Note the following:

■ If Exchange is clustered or in a Database Availability Group (DAG), specify

the virtual Exchange name that represents that cluster or DAG.

[Mark_Solutions]

You indicated that this was a cluster so I was assuming it had a virtual name for the exchange itself It is that name that should be in the policy If correct you should be able to browse to the store in the policy selection list

[Learning_Everyd]

Thanks everyone.  I'm not sure how I missed that.  Virtual name added versus physical names.  That got it.