Could not get token for server 'MyservernameXXX' and user 'nbwebsvc'. Return code: 160

[Deniz_Armagan]

Hı everyone

C:\Program Files\Veritas\NetBackup\bin\admincmd\nbdeployutil.exe --gather  it was working 1 mount ago ( I create mounthly report manually)

but ı get this error last time

Data gather is in progress. This process might take some time.
Ensure that the correct credentials are entered or the prerequisite steps for the remote master server are completed.
Rerun nbdeployutil with the gather option on master server

I found this error in log files

Aug 02 10:17:11 +0300 (status ) get_frontenddata: Failed to connect to master server MyservernameXXX
Aug 02 10:17:11 +0300 (debug: get_frontenddata)

Could not get token for server 'MyservernameXXX' and user 'nbwebsvc'. Return code: 160
Aug 02 10:17:11 +0300 (error ) Ensure that the correct credentials are entered or the prerequisite steps for the remote master server are completed.
Aug 02 10:17:11 +0300 (error ) Rerun nbdeployutil with the gather option on master server MyservernameXXX
Aug 02 10:17:11 +0300 (error ) Failed gathering for MyservernameXXX

buy the way second problem is Webui logon dosent work last try ı could login with local  nbwebsvc user with their pass.

(I guess 2 problem related to each other)

anyone can help me how can we solved

Could not get token for server error 160 ?

[quebek]

Hello

is process nwmc runing? can you successfully run this

nbcertcmd -getcrl 

What is the NBU version?

[Deniz_Armagan]

HI

nbcertcmd -getcrl
Successfully refreshed security level for xxx.com.
Successfully refreshed certificate revocation list for xxx.com.

NetBackup Deployment Utility, version 9.0.0.1

nwmc is mean web management  console ?  is started

[davidmoline]

Hi @Deniz_Armagan 

I'd be checking the status of the nbwebsvc account to see if it is locked or the password has expired.

Cheers
David

[Deniz_Armagan]

Hi

I checked user and pass are working normally

( add administrator group and could login server)