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Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

I am unable to backup one of my client due to the below error. What is the issue and how do I resolved it? Hope anyone could advice on it. Appreciated.

04/10/2020 14:35:37 - Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed
04/10/2020 14:35:37 - Critical bptm (pid=11354) failure to open proxy target server adc_backup: plug-in reports error 2060017 system call failed

 

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8 Replies
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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

are you using client-side deduplication?

could you please post the full detailled status? and also give more information about the backup? how it is configured? policy configuration..etc

did it work before?

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

Provide also NBU master/media & client releases... Try to disable client side dedup...

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

NBU Mater version is 7.7.3

Media Server version is 7.73

client version is 7.6.0.1

 

How do I disable client side dedup?

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

Hi 

NBU Mater version is 7.7.3

Media Server version is 7.73

client version is 7.6.0.1

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

@LEE6 

Please answer @hha_mea 's questions as well? 

Can you confirm IF client dedupe is enabled?
You will be able to see that in job details. 

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

Hi Marinanne

 

How to I check if the client dedupe is enabled? 

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

Hey

Run this command

bpclient -client name_of_client -L

in its outcome look after

Client Direct: 

Which can be set to one of the following

-client_direct <0=Deduplicate on the media server or Move data via media server,
1=Prefer to use client-side deduplication or Prefer to move data direct to storage,
2=Always use client-side deduplication or Always move data direct to storage>

If you will see 2 then it means it is client side dedupe ....

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Re: Critical bptm (pid=11354) sts_open_target_server failed: error 2060017 system call failed

Other than bpclient command on the master server, you can check Job Details.

Look for something that says 'Client Direct', e.g. 

Using OpenStorage client direct to backup from client <client-name> to <MediaServer>

Once again - PLEASE answer @hha_mea 's questions?

1. could you please post the full detailled status?
2. and also give more information about the backup?
3. how it is configured? policy configuration..etc

4. did it work before?