DFSR backups on Windows Server 2008 R2 SP1

[TimWillingham]

I have a peculiar problem where DFSR is backed up successfully on one server, but fails on the other one.  I created a separate policy for DFSR for the working server, but did not exclude DFSR on the client for either policy.  So I copied those policies for a new server running the same OS and NetBackup versions and SCC backup fails on the DFSR data.  As far as I can tell, settings are pretty much the same on both servers.  I was just curious if anyone had seen this behavior and determined the cause.  I've read the TECHNOTEs for DFSR backups, but nothing seems to apply.

[sdo]

1) Compare the client configs:

> bpgetconfig -M server1 > server1.cfg

> bpgetconfig -M server2 > server2.cfg

> fc server1.cfg server2.cfg

Anything obvious?

.

2) Compare the master server client attributes:

> bpclient -L -client server1 > server1.att

> bpclient -L -client server2 > server2.att

> fc server1.att server2.att

Anything obvious?

.

3) Compare the policies:

> bppllist policy1 -L > policy1.lis

> bppllist policy2 -L > policy2.lis

> fc policy1.lis policy2.lis

Anything obvious?

[sdo]

4) Master server NetBackup version, and OS family and server pack or patch level?

5) NetBackup version of both clients, and Windows OS and service pack of each? 

[Marianne]

What is the error that the backup is failing with? Please show us failing policy config : bppllist (policy-name ) -U as well as all text in Details tab of failed job. Ensure bpbkar and bpfis log folders exist on the client for further troubleshooting.

[TimWillingham]

See attachments.  I changed the timeout values to match, but I can't figure out some of the entries:

From the MS-Windows policy comparison:

< Generation:      17
---
> Generation:      5

From the DFSR policy comparison:

46c46
< Generation:      3
---
> Generation:      4

From the client config comparison:

193,194c177,178
< Policy_Type = 13
< Client_Version = 500
---
> Policy_Type = 0
> Client_Version = 31
 

[TimWillingham]

Master server NetBackup version, and OS family and server pack or patch level?

7.6.0.3

Red Hat Enterprise Linux Server release 5.7 (Tikanga)
Linux alxaptb07xs 2.6.18-274.12.1.el5 #1 SMP Tue Nov 8 21:37:35 EST 2011 x86_64 x86_64 x86_64 GNU/Linux

NetBackup version of both clients, and Windows OS and service pack of each?

7.6.0.3

C:>wmic os get /format:list

BootDevice=\Device\HarddiskVolume1
BuildNumber=7601
BuildType=Multiprocessor Free
Caption=Microsoft Windows Server 2008 R2 Standard
CodeSet=1252
CountryCode=1
CreationClassName=Win32_OperatingSystem
CSCreationClassName=Win32_ComputerSystem
CSDVersion=Service Pack 1
CSName=ALXAPTB72
CurrentTimeZone=-300
DataExecutionPrevention_32BitApplications=TRUE
DataExecutionPrevention_Available=TRUE
DataExecutionPrevention_Drivers=TRUE
DataExecutionPrevention_SupportPolicy=3
Debug=FALSE
Description=
Distributed=FALSE
EncryptionLevel=256
ForegroundApplicationBoost=0
FreePhysicalMemory=20973200
FreeSpaceInPagingFiles=35501704
FreeVirtualMemory=57022564
InstallDate=20131119131705.000000-360
LargeSystemCache=
LastBootUpTime=20150312092310.596796-300
LocalDateTime=20150414082207.857000-300
Locale=0409
Manufacturer=Microsoft Corporation
MaxNumberOfProcesses=-1
MaxProcessMemorySize=8589934464
MUILanguages={"en-US"}
Name=Microsoft Windows Server 2008 R2 Standard |C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfLicensedUsers=0
NumberOfProcesses=91
NumberOfUsers=4
OperatingSystemSKU=7
Organization=Southern Company Services
OSArchitecture=64-bit
OSLanguage=1033
OSProductSuite=272
OSType=18
OtherTypeDescription=
PAEEnabled=
PlusProductID=
PlusVersionNumber=
Primary=TRUE
ProductType=3
RegisteredUser=Information Technology
SerialNumber=00477-001-0000421-84299
ServicePackMajorVersion=1
ServicePackMinorVersion=0
SizeStoredInPagingFiles=35638360
Status=OK
SuiteMask=272
SystemDevice=\Device\HarddiskVolume1
SystemDirectory=C:\WINDOWS\system32
SystemDrive=C:
TotalSwapSpaceSize=
TotalVirtualMemorySize=60789100
TotalVisibleMemorySize=25152600
Version=6.1.7601
WindowsDirectory=C:\WINDOWS

C:\Users\a-dtwillin>wmic os get /format:list

BootDevice=\Device\HarddiskVolume1
BuildNumber=7601
BuildType=Multiprocessor Free
Caption=Microsoft Windows Server 2008 R2 Standard
CodeSet=1252
CountryCode=1
CreationClassName=Win32_OperatingSystem
CSCreationClassName=Win32_ComputerSystem
CSDVersion=Service Pack 1
CSName=ALXAPTB73
CurrentTimeZone=-300
DataExecutionPrevention_32BitApplications=TRUE
DataExecutionPrevention_Available=TRUE
DataExecutionPrevention_Drivers=TRUE
DataExecutionPrevention_SupportPolicy=3
Debug=FALSE
Description=
Distributed=FALSE
EncryptionLevel=256
ForegroundApplicationBoost=2
FreePhysicalMemory=29861340
FreeSpaceInPagingFiles=33477156
FreeVirtualMemory=63653632
InstallDate=20140626130014.000000-300
LargeSystemCache=
LastBootUpTime=20150402152108.582794-300
LocalDateTime=20150414082357.502000-300
Locale=0409
Manufacturer=Microsoft Corporation
MaxNumberOfProcesses=4294967295
MaxProcessMemorySize=8589934464
MUILanguages={"en-US"}
Name=Microsoft Windows Server 2008 R2 Standard |C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfLicensedUsers=0
NumberOfProcesses=81
NumberOfUsers=7
OperatingSystemSKU=7
Organization=Southern Company Services
OSArchitecture=64-bit
OSLanguage=1033
OSProductSuite=272
OSType=18
OtherTypeDescription=
PAEEnabled=
PlusProductID=
PlusVersionNumber=
Primary=TRUE
ProductType=3
RegisteredUser=Information Technology
SerialNumber=00477-001-0000421-84299
ServicePackMajorVersion=1
ServicePackMinorVersion=0
SizeStoredInPagingFiles=33554432
Status=OK
SuiteMask=272
SystemDevice=\Device\HarddiskVolume1
SystemDirectory=C:\WINDOWS\system32
SystemDrive=C:
TotalSwapSpaceSize=
TotalVirtualMemorySize=67107004
TotalVisibleMemorySize=33554432
Version=6.1.7601
WindowsDirectory=C:\WINDOWS

[Marianne]

Please see my post below...

Please post bppllist output for failing policy as well as all text in Details tab of failing job.

[TimWillingham]

I excluded DFSR folders for the Windows policy only and the DFSR policy is successful now.  I just don't understand why I have to do it for the new policy, but not the original one I copied it from.  The original policy was create in version 7.1.0.4.

[Marianne]

We can only assist if you share all relevant info....................