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Data Domain drives are not syning with NBU 7.5

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sagar666
Level 5

‎01-29-2014 09:29 AM

Hi 

Before I have 30 drives in data domain and again i created 30 more drives ....recently created 30 drives is not showing in netbackup 7.5

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Marianne
Level 6
Partner    VIP    Accredited Certified

‎01-30-2014 12:13 PM

I was trying to tell you the same thing earlier today:

Tape drives do not hold data. Media/cartridges do.


Handy NetBackup Links

View solution in original post

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RamNagalla
Moderator
Moderator
Partner    VIP    Certified

‎01-29-2014 09:47 AM

Are you referrting the VLT Drives?

if yes are you seeing the Drives in OS level?

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sagar666
Level 5

‎01-29-2014 10:36 AM

Yes VTL drives and yes i am able to see in datadomain side but unable to see in netbackup console any command require to enter?

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Marianne
Level 6
Partner    VIP    Accredited Certified

‎01-29-2014 10:52 AM

... recently created 30 drives is not showing in netbackup 7.5...

Drives or cartridges?

If drives - you need to check OS first. NBU needs OS for access to drives.

Are tape drives showing up in OS Device Manager? Have you installed drivers for the tape drives?
If Yes, to above questions - are drives responding to scsi-commands? Use 'scan' to check. (Command is in ...\veritas\volmgr\bin)

If drive show up in scan command, use Device Config wizard in NBU GUI to add drives to NBU.
 

 


Handy NetBackup Links
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sagar666
Level 5

‎01-29-2014 11:45 AM

Hi Van 

I can see all Drives when i gave scan command .when i try to Inventory robot and update volume configuration.I am getting 

Volume configuration is up-to-date with robot contents.But other 30 drives not showing in drives list.

Output of scan command

************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name  : ""
Passthru Name: ""
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 0
Inquiry    : "D_DOMAINRESTORER_L180   5130"
Vendor ID  : "D_DOMAIN"
Product ID : "RESTORER_L180   "
Product Rev: "5130"
Serial Number: "6103190000"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "D_DOMAINRESTORER_L180   6103190000              "
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 20
Number of Slots  : 200
Number of Media Access Ports: 0
Drive 1 Serial Number      : "6103190001"
Drive 2 Serial Number      : "6103190002"
Drive 3 Serial Number      : "6103190003"
Drive 4 Serial Number      : "6103190004"
Drive 5 Serial Number      : "6103190005"
Drive 6 Serial Number      : "6103190006"
Drive 7 Serial Number      : "6103190007"
Drive 8 Serial Number      : "6103190008"
Drive 9 Serial Number      : "6103190009"
Drive 10 Serial Number      : "610319000A"
Drive 11 Serial Number      : "6103190021"
Drive 12 Serial Number      : "6103190022"
Drive 13 Serial Number      : "6103190023"
Drive 14 Serial Number      : "6103190024"
Drive 15 Serial Number      : "6103190025"
Drive 16 Serial Number      : "6103190026"
Drive 17 Serial Number      : "6103190027"
Drive 18 Serial Number      : "6103190028"
Drive 19 Serial Number      : "6103190029"
Drive 20 Serial Number      : "610319002A"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 1
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190001"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190001              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape9"
Passthru Name: "Tape9"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 10
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319000A"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319000A              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : ""
Passthru Name: ""
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 11
Inquiry    : "D_DOMAINRESTORER_L180   5130"
Vendor ID  : "D_DOMAIN"
Product ID : "RESTORER_L180   "
Product Rev: "5130"
Serial Number: "6103190016"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "D_DOMAINRESTORER_L180   6103190016              "
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 20
Number of Slots  : 100
Number of Media Access Ports: 0
Drive 1 Serial Number      : "6103190017"
Drive 2 Serial Number      : "6103190018"
Drive 3 Serial Number      : "6103190019"
Drive 4 Serial Number      : "610319001A"
Drive 5 Serial Number      : "610319001B"
Drive 6 Serial Number      : "610319001C"
Drive 7 Serial Number      : "610319001D"
Drive 8 Serial Number      : "610319001E"
Drive 9 Serial Number      : "610319001F"
Drive 10 Serial Number      : "6103190020"
Drive 11 Serial Number      : "610319002C"
Drive 12 Serial Number      : "610319002D"
Drive 13 Serial Number      : "610319002E"
Drive 14 Serial Number      : "610319002F"
Drive 15 Serial Number      : "6103190030"
Drive 16 Serial Number      : "6103190031"
Drive 17 Serial Number      : "6103190032"
Drive 18 Serial Number      : "6103190033"
Drive 19 Serial Number      : "6103190034"
Drive 20 Serial Number      : "6103190035"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape10"
Passthru Name: "Tape10"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 12
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190017"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190017              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape11"
Passthru Name: "Tape11"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 13
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190018"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190018              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape12"
Passthru Name: "Tape12"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 14
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190019"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190019              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape13"
Passthru Name: "Tape13"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 15
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001A"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001A              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape14"
Passthru Name: "Tape14"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 16
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001B"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001B              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape15"
Passthru Name: "Tape15"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 17
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001C"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001C              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape16"
Passthru Name: "Tape16"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 18
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001D"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001D              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape17"
Passthru Name: "Tape17"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 19
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001E"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001E              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape1"
Passthru Name: "Tape1"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 2
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190002"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190002              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape18"
Passthru Name: "Tape18"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 20
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319001F"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319001F              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape19"
Passthru Name: "Tape19"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 21
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190020"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190020              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : ""
Passthru Name: ""
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 22
Inquiry    : "D_DOMAINRESTORER_L180   5130"
Vendor ID  : "D_DOMAIN"
Product ID : "RESTORER_L180   "
Product Rev: "5130"
Serial Number: "610319000B"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "D_DOMAINRESTORER_L180   610319000B              "
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 20
Number of Slots  : 100
Number of Media Access Ports: 0
Drive 1 Serial Number      : "610319000C"
Drive 2 Serial Number      : "610319000D"
Drive 3 Serial Number      : "610319000E"
Drive 4 Serial Number      : "610319000F"
Drive 5 Serial Number      : "6103190010"
Drive 6 Serial Number      : "6103190011"
Drive 7 Serial Number      : "6103190012"
Drive 8 Serial Number      : "6103190013"
Drive 9 Serial Number      : "6103190014"
Drive 10 Serial Number      : "6103190015"
Drive 11 Serial Number      : "610319002B"
Drive 12 Serial Number      : "6103190036"
Drive 13 Serial Number      : "6103190037"
Drive 14 Serial Number      : "6103190038"
Drive 15 Serial Number      : "6103190039"
Drive 16 Serial Number      : "610319003A"
Drive 17 Serial Number      : "610319003B"
Drive 18 Serial Number      : "610319003C"
Drive 19 Serial Number      : "610319003D"
Drive 20 Serial Number      : "610319003E"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape20"
Passthru Name: "Tape20"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 23
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319000C"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319000C              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape21"
Passthru Name: "Tape21"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 24
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319000D"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319000D              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape22"
Passthru Name: "Tape22"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 25
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319000E"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319000E              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape23"
Passthru Name: "Tape23"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 26
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "610319000F"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     610319000F              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape24"
Passthru Name: "Tape24"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 27
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190010"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190010              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape25"
Passthru Name: "Tape25"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 28
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190011"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190011              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape26"
Passthru Name: "Tape26"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 29
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190012"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190012              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape2"
Passthru Name: "Tape2"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 3
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190003"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190003              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape27"
Passthru Name: "Tape27"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 30
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190013"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190013              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape28"
Passthru Name: "Tape28"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 31
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190014"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190014              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape29"
Passthru Name: "Tape29"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 32
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190015"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190015              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape3"
Passthru Name: "Tape3"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 4
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190004"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190004              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape4"
Passthru Name: "Tape4"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 5
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190005"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190005              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape5"
Passthru Name: "Tape5"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 6
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190006"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190006              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape6"
Passthru Name: "Tape6"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 7
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190007"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190007              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape7"
Passthru Name: "Tape7"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 8
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190008"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190008              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "Tape8"
Passthru Name: "Tape8"
Volume Header: ""
Port: 6; Bus: 0; Target: 1; LUN: 9
Inquiry    : "IBM     ULTRIUM-TD3     8711"
Vendor ID  : "IBM     "
Product ID : "ULTRIUM-TD3     "
Product Rev: "8711"
Serial Number: "6103190009"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULTRIUM-TD3     6103190009              "
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
 
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mph999
Level 6
Employee Accredited

‎01-29-2014 12:05 PM

If you have added drives, you need to run the device config wizard to configure these into NBU.

An inventory woill not update hardware.

Here is one of many technotes explaining how to do this.

http://www.symantec.com/docs/TECH125956

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revarooo
Level 6
Employee

‎01-29-2014 12:25 PM

Your scan output is only showing 30 drives, you need to check your Operating System device paths are being created.

Can we see the output of: 

ls -l /dev/rmt/*cbn

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Marianne
Level 6
Partner    VIP    Accredited Certified

‎01-29-2014 12:31 PM

I can see all Drives when i gave scan command .when i try to Inventory robot and update volume configuration.I am getting 

Volume configuration is up-to-date with robot contents.But other 30 drives not showing in drives list.

Two different things:

Inventory is for media - tapes/cartridges.
scan shows tape drives.

What exactly have you added?
Media or tape drives?

According to 'scan', there are only 20 tape drives in the robot. And 100 slots for media.

Number of Drives : 20
Number of Slots  : 100

 


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mph999
Level 6
Employee Accredited

‎01-29-2014 12:38 PM

Ha ha ha ... typical, I disappear to get a drink before coming back to count tape drives and Marianne and Revaroo pop up ...

ls -l /dev/rmt/*cbn might be a bit difficult, looks like Windows to me.

x3 robots are seen in scan, each has 20 drives, so 60 in total.

There is no separate pass thru driver in windows, so the fact that scan only shows 20 drives means there is most likely an issue between the drives and windows.

All scan is doing, is sending a scsi command to the drives that are visible to the OS.  If things are missing it menas either the device is not visible to the OS (most likely in my experience), or, the device is visible but not responding to the scsi command.

I would start be looking in control panel at the attached storage - how many drives are seen by windows ?

M

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revarooo
Level 6
Employee

‎01-29-2014 12:39 PM

I see 30 Marianne in the output

The robot see's 20.

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revarooo
Level 6
Employee

‎01-29-2014 12:43 PM

Ensure Windows Device Manager can see the tape drives.

 

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sagar666
Level 5

‎01-29-2014 05:21 PM

In Windows Device Manager showing only 30 Drives

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sagar666
Level 5

‎01-29-2014 07:40 PM

Now my drives showing only 10 Numbers after i did some changes.This result cause data lost?

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Marianne
Level 6
Partner    VIP    Accredited Certified

‎01-29-2014 09:20 PM

Tape drives do not hold data. Media/cartridges do.

We cannot help you with Data Domain configuration.
Probably a good idea to invest in training or for a DD consultant to come on site.
Or find EMC forum for DD advice...


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sagar666
Level 5

‎01-29-2014 10:26 PM

Hi Van,

There is no problem with datadomain there it is showing 60 drives.I consulted they said to contact application end. Even morning am able to see 30 drives in netbackup. after changed some setting in netbackup  i am not able to see even 30 drives also there could be problem with netbackup. 

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mph999
Level 6
Employee Accredited

‎01-29-2014 11:31 PM

1.

Windows device manager only shows 30 drives, so 30 are missing.

How EMC can work ouit this is NBUs fault I do not know.  It is a problem between DD and Windows.

If the OS cannot see the drives, it is not NBUs fault, and there is nothing you can do in NBU to fix it.

Speak to EMC again, and explain that the OS cannot see the devices.

2.

We know have another problem.

What setting did you change.  From your description it shounds like from the 30 drives NBU could see, know you only see 10, so you have lost '20'.

Is the OS still seeing the 30 drives ?

If so, is scan still showing the original 30 drives?

If scan is showing 30 drives, you probably just need to run the Device config wizard to put these back, but it would be better if you told us what you did.

If scan is only showing 10 drives, then whatever you changed was changed at either the OS or DD side.

So, just to summerise, and you can show this thread to EMC.

 If the Windows OS is not seeing the drives, then it is not a problem with NetBackup, it is a problem between Windows and the Datadomain.  Seeing Networker (also EMC) works in a similar way (devices have to first be visible to the OS and show in the 'inquire' command (EMC Networkers version of scan) then I would have expected them to know this.

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sagar666
Level 5

‎01-30-2014 05:51 AM

Sorry guys i retrived my 30 drives back .while running Device config wizward i am able see anthoer 30 drives but those drives showing me unused element address in wizward.

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Marianne
Level 6
Partner    VIP    Accredited Certified

‎01-30-2014 06:04 AM

This means that your configuration on the Data Domain is incorrect.
NBU is simply telling you what the robot is reporting.

Check output of 'scan -changer'.


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sagar666
Level 5

‎01-30-2014 07:20 AM

Yes Van you are rite the problem with data domain after changing some settings in data domain i am able to see.Thank you very much guys to helping me a lot.I have one more doubt i configaured all drives again by using device config wiz this configuration results in data loss ??

 

 

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mph999
Level 6
Employee Accredited

‎01-30-2014 10:42 AM

No. no data loss.

You can do pretty much what you like with the drives, take them out to dinner if you so wish ...  The data lives on the 'tapes', and so is quite safe.

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