Defferetial-Incremental Backup cannot Backup MS-Windows Policy

[Dimitrios]

Hi all,

previously, sorry for my English and i´m NB newbie!

Following situation: NBU 7.5.0.6 Windows Media Server and a Windows sbs 08 client with sbs NBU 7.5.0.6.
On the client a SAN-Share is connected, data is written to it. Share this should be secured by existing Netbackup "MS-Windows" policy. The settings have been adjusted, the question is: is it sufficient simply in the policy at a hoes "Backup Network Drives" set to?
The network drive is mounted in Windows and in the policy "Backup Selection" stored "\\san_share\hostname". (see Screenshot)

Full backup was backed up on schedule now I have a "differential-incremental backup" started and it remains without a response hang. There is no error message nothing!

The problem is likely to be because the server using existing information since the last full backup cannot retrieve the data that was changed.
I have a copy of the existing policy generated and I can start backup.

To get client access on that share of the NB services started with a domain user.

have everyone a idee?

thank you in advance

Best Regards

[Marianne]

Anything in Details tab of this job?

This will tell us if processes on media server have started, if Media server attempted to connect to client, etc.

These details will tell us where in the process flow the job is hanging and where we need to troubleshoot.

Ensure all of these log folders exist under ...\NetBackup\logs:

On media server: bptm and bpbrm

On client: bpcd and bpbkar

[Dimitrios · Accepted solution]

OK i resolve my mistake self. Sorry for this senseless post.

It was a beginner failure!

[Dimitrios]

hi,

thanks for replay!

Job Detailed Status:

08.10.2013 09:46:06 - Info nbjm(pid=8136) starting backup job (jobid=1011220) for client client1, policy WindowsServerPL, schedule Differential-Inc  
08.10.2013 09:46:06 - Info nbjm(pid=8136) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1011220, request id:{B09F9342-2FED-11E3-9EE0-6468164E5A1A})  
08.10.2013 09:46:06 - requesting resource Mediaserver3_Disk
08.10.2013 09:46:06 - requesting resource nbumaster.NBU_CLIENT.MAXJOBS.client1
08.10.2013 09:46:06 - requesting resource nbumaster.NBU_POLICY.MAXJOBS.WindowsServerPL
08.10.2013 09:46:06 - granted resource nbumaster.NBU_CLIENT.MAXJOBS.client1
08.10.2013 09:46:06 - granted resource nbumaster.NBU_POLICY.MAXJOBS.WindowsServerPL
08.10.2013 09:46:06 - granted resource MediaID=@aaabq;DiskVolume=F:\;DiskPool=Disk_Pool;Path=F:\;StorageServer=Mediaserver3;MediaServer=Mediaserver3
08.10.2013 09:46:06 - granted resource Mediaserver3_Disk
08.10.2013 09:46:06 - estimated 448360531 Kbytes needed
08.10.2013 09:46:06 - Info nbjm(pid=8136) started backup (backupid=client1_1381218366) job for client sbs01nt10, policy WindowsServerPL, schedule Differential-Inc on storage unit Mediaserver3_Disk 08.10.2013 09:46:06 - started
08.10.2013 09:46:07 - started process bpbrm (9244)
08.10.2013 09:46:12 - Info bpbrm(pid=9244) client1 is the host to backup data from     
08.10.2013 09:46:12 - Info bpbrm(pid=9244) reading file list from client        
08.10.2013 09:46:12 - connecting
08.10.2013 09:46:15 - Info bpbrm(pid=9244) starting bpbkar32 on client         
08.10.2013 09:46:15 - connected; connect time: 00:00:03
08.10.2013 09:50:34 - Info bpbkar32(pid=8728) Backup started           
08.10.2013 09:50:34 - Info bptm(pid=3596) start            
08.10.2013 09:50:35 - Info bptm(pid=3596) using 262144 data buffer size        
08.10.2013 09:50:35 - Info bptm(pid=3596) setting receive network buffer to 1049600 bytes      
08.10.2013 09:50:35 - Info bptm(pid=3596) using 30 data buffers         
08.10.2013 09:50:35 - Info bptm(pid=3596) start backup           
08.10.2013 09:50:35 - Info bptm(pid=3596) backup child process is pid 15868.3708       
08.10.2013 09:50:35 - Info bptm(pid=15868) start            
08.10.2013 09:50:35 - begin writing
08.10.2013 09:51:30 - Info bpbkar32(pid=8728) change journal NOT enabled for <I:\EV_INDEX_SBS01EV1>       
08.10.2013 10:10:13 - end writing; write time: 00:19:38
08.10.2013 10:10:14 - Info bpbkar32(pid=8728) done. status: 150: termination requested by administrator      
08.10.2013 10:10:16 - Info bpbrm(pid=5336) Starting delete snapshot processing         
08.10.2013 10:10:16 - Info bpfis(pid=0) Snapshot will not be deleted        
termination requested by administrator(150)
08.10.2013 10:10:49 - Info bpfis(pid=8452) Backup started           
08.10.2013 10:11:20 - Error bpbrm(pid=5336) from client client1: Delete bpfis state from masterserver failed. status = 71
08.10.2013 10:11:30 - Info bpfis(pid=8452) done. status: 0          
08.10.2013 10:11:30 - end operation
08.10.2013 10:11:30 - Info bpfis(pid=0) done. status: 0: the requested operation was successfully completed  

ok i think it lieth at the Premission denied from Client to the NAS Share. One thing I do not understand why I can start with the second policy backup?! The Second Policy is a Clone from origin!

And a Full Backup run without problems. After the Full Backup i will backup the Differential-Incremental Backup from this Share, this action refuse the Premission.

Follow Services run with AD account on Client

- Symantec Private Branch Exchange
- NetBackup Client Service
- Netbackup Legacy Client Service
- Netbackup Legacy Network Service
 

thanks a lot for answer