Device Manager won't stay started

[Switcho]

This is a Windows 2003 server running 6.5.4.  

Here are the highlights:

1. NetBackup Key Management Service stops as soon as device manager stopped.
2. This is a Master server.
3. NetBackup Device Manager was not started and if I start it, it will start then it stops seconds later.
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.
5. The Shared Storage Option licenses are the same across 2 other SAN Media servers and they are working fine.
6. This client has been working fine for months and hasn't even had a reboot. No changes that anyone is admitting to.
 

Any suggestions?  Thanks in advance for your loving responses.

[RiaanBadenhorst]

4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.

The device manager only runs on server that have drives configured, this is normal.

[Marianne]

Please double-check license keys - in addition to SSO license, you also need Library Based Tape Drive license.

Any chance you were running demo license which has now expired?

[Switcho]

that service was working before!

[Switcho]

can you please explain what tools can be used to check them,

the only check i use is going to help and click on license keys, as i said in point 5, shared storage option is available on all servers.

no there no chance that there is any demo or expired licenses.

thanks for your efforts.

[Marianne]

Do '..\VERITAS\NetBackup\bin\admincmd\bpminlicense -list_keys -verbose' from cmd.

Look for Library Based Tape Drive license.

[Switcho]

here is the output of three backup servers that i have:

sr1001bck001---> master server

sr1001bck002 and se1101bck001 --->media servers

sr1001bck001:

D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

  file version    = 0x05000000
  hostname        = sr1001bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 4
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 54 Vault +

  file version    = 0x05000000
  hostname        = sr1001bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 22 Additional clients +

  file version    = 0x05000000
  hostname        = sr1001bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 2
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 30 Shared Storage Option +

  file version    = 0x05000000
  hostname        = sr1001bck001
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 84 SAN Client +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

  file version    = 0x05000000
  hostname        = sr1001bck001
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 2 Any Windows platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 73 Open File Backup +
  Feature ID      = 71 Remote Client Support +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 20 Base NetBackup +

---------------------------------------------------------------------------

sr1001bck002

D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

  file version    = 0x05000000
  hostname        = sr1001bck002
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 4
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 54 Vault +

  file version    = 0x05000000
  hostname        = sr1001bck002
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 22 Additional clients +

  file version    = 0x05000000
  hostname        = sr1001bck002
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 2
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 30 Shared Storage Option +

  file version    = 0x05000000
  hostname        = sr1001bck002
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 84 SAN Client +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

  file version    = 0x05000000
  hostname        = SR1001BCK002
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 2 Any Windows platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 73 Open File Backup +
  Feature ID      = 71 Remote Client Support +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 20 Base NetBackup +

 ---------------------------------------------------------------------------

se1101agc001

D:\Program Files\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

  file version    = 0x05000000
  hostname        = se1101bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 2
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 30 Shared Storage Option +

  file version    = 0x05000000
  hostname        = se1101bck001
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 84 SAN Client +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

  file version    = 0x05000000
  hostname        = se1101bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 4
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 54 Vault +

  file version    = 0x05000000
  hostname        = se1101bck001
  product ID      = 6 NetBackup
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 2 Any Windows platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 22 Additional clients +

  file version    = 0x05000000
  hostname        = se1101bck001
  product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
  count           = 0
  server platform = 2 Any Windows platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 73 Open File Backup +
  Feature ID      = 71 Remote Client Support +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 48 Additional Drives/Robotics +
  Feature ID      = 46 DataStore +
  Feature ID      = 20 Base NetBackup +

[RiaanBadenhorst]

Can you please post the output of vmoprcmd

[Switcho]

what is the exact command please?

[RiaanBadenhorst]

Hi,

Exactly what i wrote

vmoprcmd

its located in INSTALL_PATH\Veritas\Volmgr\bin

[Switcho]

Hi Riaan

here you go,

D:\Program Files\Veritas\Volmgr\bin>vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
sr1001bck001                               654000    ACTIVE-DISK
sr1001bck002                               654000    ACTIVE
se1101bck001                               654000    ACTIVE

                                PENDING REQUESTS

                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
HP.ULTRIUM4-SCSI.000     No      No                     No        hcart
    sr1001bck002               {3,0,0,0}                            TLD

HP.ULTRIUM4-SCSI.001     No      No                     No        hcart
    sr1001bck002               {3,0,3,0}                            TLD

HP.ULTRIUM4.SCSI.002     No      No                     No        hcart
    se1101bck001               {2,0,4,0}                            TLD

[Switcho]

Riaan,

u said before:

4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.

The device manager only runs on server that have drives configured, this is normal.

i have just recieve a reply about my query and i know that there was a removal of a drive from the master server, can you please send me a link from veritas or a guide that prove the above reply.. thanks in advance.

[RiaanBadenhorst · Accepted solution]

Here you go

http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602

This is an errata to the admin guide of 7.0

You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.

[Switcho]

i really appreciate your brilliant help .. many thanks.

[RiaanBadenhorst]

Pleasure, glad we could help!