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Disk Volume is Down: Status 2074

Level 4

Hello All,

I again need help, I have an envrionment built on NBU 7.7.3 and with Windows Media Server with local disk configured as MSDP pool. The pool has gone down and is not coming up.


NetBackup: 7.7.3


MSDP pool on local disk on Media server

output of :

nbemmcmd -getemmserver

Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the service EMM server. (195)

when running "bperror" -disk. Getting below error.
VxSS Authorization failed.



Partner    VIP    Accredited


There are some test that you can do to identify this problem, see

1. Run the following commands to query and update the disk pool device status on the netbackup server end.

To check the state of the disk pool

../NetBackup/bin/admincmd/nbdevquery -listdp -stype PureDisk -U

2. To check the state of the disk volume

../NetBackup/bin/admincmd/nbdevquery -listdv -stype PureDisk -dp <disk Pool name> -dv <disk volume name> -U

Note - the disk volume name in the command above was found in the NetBackup Admin Console in the All diskpools selection. 

3. To bring up the disk volume state

../NetBackup/bin/admincmd/nbdevconfig -changestate -stype PureDisk -dp <Disk Pool name> -dv <disk volume name> -state UP

Note - the <disk volume name> can be obtained by the NetBackup Administration Console /devices/diskpools selection.


Thiago Ribeiro

Level 6
Partner    VIP    Accredited Certified
You seem to have comms problems between the master and media server.
Create admin and bpcd log folders on both servers and run 'bptestbpcd -host (other-server-name) -debug -verbose' in both directions.

Also run these commands on the master:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver

Please post output of commands and upload logs as .txt files (e.g. master-admin.txt).