09-26-2013 03:21 AM
Hello All,
I have a media server SUN OS 10 with NBU 7.1.0.3.
Drv Type Control User Label RecMID ExtMID Ready Wr.Enbl. ReqId
0 hcart2 ACS Yes MR0892 MR0892 Yes Yes 0
1 hcart2 ACS Yes MR0852 MR0852 Yes Yes 0
2 hcart2 ACS Yes MR0877 MR0877 Yes Yes 0
3 hcart2 ACS Yes MR0572 MR0572 Yes Yes 0
4 hcart2 ACS Yes MR0849 MR0849 Yes Yes 0
5 hcart ACS - No - 0
6 hcart2 ACS Yes MR0039 MR0039 Yes Yes 0
7 hcart2 DOWN-ACS - No - 0
(A00_LI000_LS1_D00_L4)Drive 7 always remains down.We have tried to mount and unmount the tapes and also have re-discovered at OS level.Unable to find any problem so far.
Also,have to delete the drive using tpconfig but its not getting deleted.When try to reset it,it gives message.
vmoprcmd -reset 7
No drive available
Drive is not shared.
Can someone advice as to what can be the issue.
09-26-2013 03:26 AM
Faulty drive? Anything logged in system messages or netbackup/db/media/errors file?
09-26-2013 03:40 AM
Pls check this..
more errors | grep A00_LI000_LS1_D00_L4
11/17/11 12:46:26 MZ1493 0 WRITE_ERROR A00_LI000_LS1_D00_L4
07/23/12 04:16:42 MZ1245 0 WRITE_ERROR A00_LI000_LS1_D00_L4
08/07/12 14:34:14 MZ3295 0 OPEN_ERROR A00_LI000_LS1_D00_L4
08/28/12 11:37:52 MZ2753 0 OPEN_ERROR A00_LI000_LS1_D00_L4
09/28/12 17:24:07 MZ4018 0 OPEN_ERROR A00_LI000_LS1_D00_L4
09/28/12 17:34:43 MZ2669 0 OPEN_ERROR A00_LI000_LS1_D00_L4
09/28/12 17:43:27 MZ4018 0 OPEN_ERROR A00_LI000_LS1_D00_L4
12/01/12 09:37:59 MZ3142 -1 OPEN_ERROR A00_LI000_LS1_D00_L4
12/20/12 22:20:34 MZ2523 0 READ_POSITION_ERROR A00_LI000_LS1_D00_L4
01/29/13 03:07:33 MZ3360 1 READ_POSITION_ERROR A00_LI000_LS1_D00_L4
01/31/13 09:47:43 MZ0172 1 READ_POSITION_ERROR A00_LI000_LS1_D00_L4
05/24/13 15:20:17 MZ1152 -1 OPEN_ERROR A00_LI000_LS1_D00_L4
06/04/13 13:29:00 MZ1245 1 WRITE_ERROR A00_LI000_LS1_D00_L4
06/04/13 16:23:05 MZ1245 1 WRITE_ERROR A00_LI000_LS1_D00_L4
06/08/13 05:20:37 MZ3997 -1 OPEN_ERROR A00_LI000_LS1_D00_L4
08/20/13 10:35:34 MZ3715 7 WRITE_ERROR A00_LI000_LS1_D00_L4
09-26-2013 03:49 AM
vmoprcmd -reset 7
No drive available
Seems OS may have lost connectivity to device.
Please check output of 'tpconfig -l'
Find device name, then check OS status with this command:
mt -f /dev/rmt/#cbn status
For ongoing troubleshooting, add VERBOSE entry to /usr/openv/volmgr/vm.conf and restart NBU.
Media Manager errors will now be logged in /var/adm/messages.
09-26-2013 03:57 AM
@Marianne
tpconfig -l
Device Robot Drive Robot Drive Device Second
Type Num Index Type DrNum Status Comment Name Path Device Path
robot 0 - ACS - - - - macsls01.sfdc.sbc.com
drive - 0 hcart2 - UP - A00_LI000_LS0_D06_L4 /dev/rmt/1cbn ACS=0, LSM=0, PANEL=1, DRIVE=6
drive - 1 hcart2 - UP - A00_LI000_LS0_D02_L4 /dev/rmt/4cbn ACS=0, LSM=0, PANEL=1, DRIVE=2
drive - 2 hcart2 - UP - A00_LI000_LS0_D07_L4 /dev/rmt/6cbn ACS=0, LSM=0, PANEL=1, DRIVE=7
drive - 3 hcart2 - UP - A00_LI000_LS0_D14_L4 /dev/rmt/2cbn ACS=0, LSM=0, PANEL=1, DRIVE=14
drive - 4 hcart2 - UP - A00_LI000_LS0_D03_L4 /dev/rmt/0cbn ACS=0, LSM=0, PANEL=1, DRIVE=3
drive - 5 hcart - UP - A00_LI000_LS2_D06_L4 /dev/rmt/7cbn ACS=0, LSM=2, PANEL=1, DRIVE=6
drive - 6 hcart2 - UP - A00_LI000_LS0_D10_L4 /dev/rmt/5cbn ACS=0, LSM=0, PANEL=1, DRIVE=10
drive - 7 hcart2 - DOWN - A00_LI000_LS1_D00_L4 /dev/rmt/3cbn ACS=0, LSM=1, PANEL=1, DRIVE=0
mt -f /dev/rmt/3cbn status
/dev/rmt/3cbn: write protected or reserved.
more vm.conf
VERBOSE
09-26-2013 04:01 AM
mt -f /dev/rmt/3cbn status
/dev/rmt/3cbn: write protected or reserved.
Is that tape write protected?
09-26-2013 04:08 AM
You will have to try and release the reservation at OS level.
To release reservation, try the following:
mt -f /dev/rmt/3cbn forcereserve
followed by:
mt -f /dev/rmt/3cbn release
Keep an eye on /var/adm/messages to see if any I/O or hardware errors are seen for this drive.
09-26-2013 04:18 AM
Is that tape write protected?
Its a drive status i think..and as far as i know its write protected...
09-26-2013 04:24 AM
Seems its not letting me to do:
mt -f /dev/rmt/3cbn forcereserve
/dev/rmt/3cbn: write protected or reserved.
mt -f /dev/rmt/3cbn release
/dev/rmt/3cbn: write protected or reserved.
09-26-2013 05:54 AM
You may have to go to the drive and physically power cycle it.
Please check status in ACSLS cmd_proc:
ACSSA> q dr 0,1,1,0
09-26-2013 08:00 AM
Hi Shekaib,
in case if its a windows server and If using McAfee antivirus , be sure to disable or follow http://www.symantec.com/docs/TECH56658 to make exceptions for Netbackup processes.
Not sure but you can try checking of rthe same